Production Ticket(ST) #10861
Snekku- Hi @Assyafiq MCC, some outlets repeat in planned route, please assist, thanks
Job Remark:
Ticket Logged Date:
26/01/2024
Ticket No.:
Related Ticket ID:
Type:
User Enquiry & Clarification
SLA Initial Response:
26/01/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
26/01/2024
Resolution:
Find out the issue is due to duplication in back-end. User create in datanory manually then the integration from mysoft also create the same outlet. Issue resolved by manually remove the duplication from SSMS. Case closed
Root Cause : Client Operational Issue
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Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
!WhatsApp Image 2024-01-26 at 16.20.15 (1).jpeg!
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History
#1 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- File WhatsApp Image 2024-01-26 at 16.20.15 (1).jpeg WhatsApp Image 2024-01-26 at 16.20.15 (1).jpeg added
- Description updated (diff)
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 8 months ago
- File deleted (
WhatsApp Image 2024-01-26 at 16.20.15 (1).jpeg)
#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal 8 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 100
- Resolution updated (diff)
#4 Updated by Muhammed Azhar Mohamed Maideen 7 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to User Enquiry & Clarification
- Actual Initial Response set to 26/01/2024
- Resolution updated (diff)