Production Ticket(ST) #10852
Express365 - Inquiry transfer to Contact customer
Job Remark:
Ticket Logged Date:
26/01/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
26/01/2024
SLA Delivery:
30/01/2024
Esclation Time:
26/01/2024
Issue Reoccurance#:
Actual Initial Response:
26/01/2024
Resolution:
Just change the "Type" from "Security Deposit" to "Receipt Payment", after that outstanding invoice will be displayed for contra purpose.
root cause: user inquiry and clarification
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
I have recorded this deposit RM 300
When customer paid will deduct the deposit
After that how do I transfer out the deposit to contra the customer outstanding balance
------Further details from customer-----
First
I created received payment deposit RM 300
Second
I created an invoice amount RM 500
Third
Customer payment RM 200, I created received payment 200 knockoff invoice the invoice which is RM 500 so left outstanding RM 300
How do I contra the deposit to the outstanding?
History
#1 Updated by Alfred Tan 8 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 8 months ago
- Description updated (diff)
#3 Updated by Alfred Tan 8 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 10 to 100
- Esclation Time set to 26/01/2024
- Actual Initial Response set to 26/01/2024
- Resolution updated (diff)
#4 Updated by Alfred Tan 8 months ago
- Status changed from Pending Client Verification to Ticket Resolved