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Production Ticket(ST) #10839

Express365 - Customer statement 's missing table

Added by Alfred Tan 10 months ago. Updated 10 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Alfred Tan
Start date:
24/01/2024
Due date:
26/01/2024
% Done:

100%

Estimated time:
Spent time:
0.60 h
Job Remark:
Ticket Logged Date:
24/01/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
24/01/2024
SLA Delivery:
26/01/2024
Esclation Time:
26/01/2024
Issue Reoccurance#:
Actual Initial Response:
26/01/2024
Resolution:

escalate to Principal.

root cause: server maintenance.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

freesnippingtool.com_capture_20240124140959.png (123 KB) freesnippingtool.com_capture_20240124140959.png Alfred Tan, 24/01/2024 02:12 PM

History

#1 Updated by Alfred Tan 10 months ago

  • Status changed from Assigned To to Support In Progress
  • % Done changed from 20 to 50

#2 Updated by Alfred Tan 10 months ago

  • Status changed from Support In Progress to Monitoring
  • Esclation Time set to 24/01/2024
  • Actual Initial Response set to 24/01/2024
  • Resolution updated (diff)

#3 Updated by Alfred Tan 10 months ago

  • Status changed from Monitoring to Pending Client Feedback

#4 Updated by Alfred Tan 10 months ago

  • Status changed from Pending Client Feedback to Pending Client Verification
  • % Done changed from 50 to 100
  • Esclation Time changed from 24/01/2024 to 26/01/2024
  • Actual Initial Response changed from 24/01/2024 to 26/01/2024
  • Resolution updated (diff)

#5 Updated by Alfred Tan 10 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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