Production Ticket(ST) #10835
Daily Fresh - KJG06 - text contain header data but transaction detail is missing
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Ticket Logged Date:
24/01/2024
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Find out the issue is due to re-post file re-export missed few files. Resolve by extracting new text files and send to autocount team to re-post. Issue resolved by Jann and Shan You.
Root Cause : Operational Issue
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Description
@MCC Jann Yap , kindly check on the data text file for KJG06 there is a transactions data .. text file just bring over the header only without transaction.
This has been not acceptable as any ratification of the error for re-keying will taken 5 times the time efforts. Kindly ratified it up. This has been happening since the last 2 months.
History
#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal 8 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal 8 months ago
- % Done changed from 0 to 50
Find the issue is due to re-post un-successful. Navision end has to remove the old data and perform re-process to resolve.
#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal 8 months ago
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 50 to 100
- Resolution updated (diff)