Production Ticket(ST) #10832
Express365 - Amount is empty.
Job Remark:
Ticket Logged Date:
24/01/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
24/01/2024
SLA Delivery:
26/01/2024
Esclation Time:
24/01/2024
Issue Reoccurance#:
Actual Initial Response:
24/01/2024
Resolution:
there is any Payment made to the item that going to be returned. If yes, need to unapply the payment from those items first, then only raise Sales Return. Also, need to delete current Sales Return first before doing above.
root cause: the item still in progress returning!
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Customer did transfer the sales Order from invoice "SL23/04867-HAFIZ H ENTERPRISE". After entry the return quantity '1', the amount not appeared.
even near the statement, he became an empty amount
History
#1 Updated by Alfred Tan 8 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 8 months ago
- Status changed from Support In Progress to Escalated to 3rd Party
- % Done changed from 20 to 50
- Esclation Time set to 24/01/2024
- Actual Initial Response set to 24/01/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 8 months ago
- % Done changed from 50 to 100
- Resolution updated (diff)
#4 Updated by Alfred Tan 8 months ago
- Status changed from Escalated to 3rd Party to Ticket Resolved