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Production Ticket(ST) #10819

Express365 - Document not in coordinated

Added by Alfred Tan 8 months ago. Updated 8 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Alfred Tan
Start date:
22/01/2024
Due date:
24/01/2024
% Done:

100%

Estimated time:
Spent time:
1.00 h
Job Remark:
Ticket Logged Date:
22/01/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
22/01/2024
SLA Delivery:
24/01/2024
Esclation Time:
23/01/2024
Issue Reoccurance#:
Actual Initial Response:
23/01/2024
Resolution:

check and escalate to Principal to fixed

Root cause: Server maintenance

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

Sales Quatation

Customer Statement

63e9daa0-25c1-49d2-91eb-5b43e6e6fb51.jpg (124 KB) 63e9daa0-25c1-49d2-91eb-5b43e6e6fb51.jpg Alfred Tan, 23/01/2024 12:16 PM
4f82fd29-2fa5-4450-9f67-6b6a957dfa9e.jpg (135 KB) 4f82fd29-2fa5-4450-9f67-6b6a957dfa9e.jpg Alfred Tan, 23/01/2024 12:16 PM

History

#1 Updated by Alfred Tan 8 months ago

  • Status changed from Assigned To to Support In Progress
  • % Done changed from 10 to 30

#2 Updated by Alfred Tan 8 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 30 to 100
  • Esclation Time set to 23/01/2024
  • Actual Initial Response set to 23/01/2024
  • Resolution updated (diff)

#3 Updated by Alfred Tan 8 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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