Production Ticket(ST) #10813
The delivery order format not alignment
Job Remark:
Ticket Logged Date:
22/01/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
22/01/2024
SLA Delivery:
25/01/2024
Esclation Time:
23/01/2024
Issue Reoccurance#:
Actual Initial Response:
23/01/2024
Resolution:
check and escalate to Principal fixed.
Root cause: server maintenance
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
User mentioned compared to previous Delivery Order and current Delivery Order have slightly different.
History
#1 Updated by Alfred Tan 8 months ago
- File 867c05b8-6466-42d2-bc83-45ad2fb6cdaa.jpg 867c05b8-6466-42d2-bc83-45ad2fb6cdaa.jpg added
- Status changed from Assigned To to Support In Progress
- % Done changed from 20 to 100
#2 Updated by Alfred Tan 8 months ago
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 23/01/2024
- Actual Initial Response set to 23/01/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 8 months ago
- Status changed from Pending Client Verification to Ticket Resolved