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Production Ticket(ST) #10805

Document printing issue

Added by Alfred Tan 8 months ago. Updated 8 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Alfred Tan
Start date:
22/01/2024
Due date:
24/01/2024
% Done:

100%

Estimated time:
Spent time:
1.20 h
Job Remark:
Ticket Logged Date:
22/01/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
22/01/2024
SLA Delivery:
24/01/2024
Esclation Time:
22/01/2024
Issue Reoccurance#:
Actual Initial Response:
22/01/2024
Resolution:

Principal fixed the document issue.

root cause: server maintenance.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

Customer: SHUN LAI PLT

ID :
Pass: SHUN5680



25ee5a69-5189-4762-b102-857bcb6226fe.jpg (134 KB) 25ee5a69-5189-4762-b102-857bcb6226fe.jpg Alfred Tan, 22/01/2024 02:17 PM
f20367e3-f2ad-435f-bcb3-31c6977d18c1.jpg (141 KB) f20367e3-f2ad-435f-bcb3-31c6977d18c1.jpg Alfred Tan, 22/01/2024 02:17 PM
edc8f0da-a61c-418d-9544-04a6ba297ade.jpg (237 KB) edc8f0da-a61c-418d-9544-04a6ba297ade.jpg Alfred Tan, 22/01/2024 02:17 PM

History

#1 Updated by Alfred Tan 8 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Alfred Tan 8 months ago

  • Status changed from Support In Progress to Escalated to 3rd Party
  • % Done changed from 10 to 20
  • Esclation Time set to 22/01/2024
  • Actual Initial Response set to 22/01/2024
  • Resolution updated (diff)

#3 Updated by Alfred Tan 8 months ago

  • Status changed from Escalated to 3rd Party to Ticket Resolved
  • % Done changed from 20 to 100
  • Resolution updated (diff)

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