Project

General

Profile

Production Ticket(ST) #10795

E365 - Server down after maintenence

Added by Alfred Tan 8 months ago. Updated 8 months ago.

Status:
Ticket Resolved
Priority:
P1 - Critical
Assignee:
Alfred Tan
Start date:
22/01/2024
Due date:
22/01/2024
% Done:

100%

Estimated time:
Spent time:
0.20 h
Job Remark:
Ticket Logged Date:
22/01/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
22/01/2024
SLA Delivery:
22/01/2024
Esclation Time:
22/01/2024
Issue Reoccurance#:
Actual Initial Response:
22/01/2024
Resolution:

Suggest user to use another link to access the e365.

root cause: Sunday (21/01/2024) have a night server maintenance and upgrade, Principle side may change the web URL to "https://accounting.express365.com.my/?type=ui&section=login"

Requester ExpectedDeliveryDate:
22/01/2024
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description


Hi morning may I know what happened to my server today.

d88942e2-3fa0-43c6-a434-be3b17f94ae0.jpg (109 KB) d88942e2-3fa0-43c6-a434-be3b17f94ae0.jpg Alfred Tan, 22/01/2024 09:23 AM

History

#1 Updated by Alfred Tan 8 months ago

  • Status changed from Assigned To to Support In Progress

suggest user to use another link

#2 Updated by Alfred Tan 8 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 100
  • Esclation Time set to 22/01/2024
  • Actual Initial Response set to 22/01/2024
  • Resolution updated (diff)

#3 Updated by Alfred Tan 8 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

Also available in: Atom PDF