Production Ticket(ST) #10767
GOLDCREST - Cant upload database
Job Remark:
Ticket Logged Date:
16/01/2024
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Resolution:
Find out there is no issue to upload the database. The problem occur due to user network issues. Case closed
Root cause : Network Issue
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None
Description
u mean he cant upload both transaction and upload database?
no, he just finished do good return
History
#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal 8 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal 8 months ago
- Status changed from Support In Progress to Pending Client Feedback
- % Done changed from 0 to 20
Hi Daphne, we try at our end here we may upload the photo and database. Can you request user to try upload again ?
#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal 8 months ago
- Status changed from Pending Client Feedback to Ticket Resolved
- % Done changed from 20 to 100
- Resolution updated (diff)