Production Ticket(ST) #10667
Sales Order duplicate issue
Job Remark:
Ticket Logged Date:
29/12/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
29/12/2023
SLA Delivery:
02/01/2024
Esclation Time:
29/12/2023
Issue Reoccurance#:
Actual Initial Response:
29/12/2023
Resolution:
root cause: Order was created (2023-12-29 9am) with the wrong date - 02/12/2024.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Customer: Panel House
i cant issue the bill number for SO24010007
even i checked from year 2019, also dont have the number, i think is not the date i wrongly issue
coz all orders for next week just deliver, so we havent transfer yet
all other numbers show in the listing, only SO24010007 not in, and shown the message duplicate
History
#1 Updated by Alfred Tan 9 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 9 months ago
- File freesnippingtool.com_capture_20231229103256.png freesnippingtool.com_capture_20231229103256.png added
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 0 to 100
- Esclation Time set to 29/12/2023
- Actual Initial Response set to 29/12/2023
- Resolution updated (diff)
