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Production Ticket(ST) #10636

Request - Temporary active the account

Added by Alfred Tan 9 months ago. Updated 9 months ago.

Status:
Ticket Resolved
Priority:
P4 - Low
Assignee:
Alfred Tan
Start date:
20/12/2023
Due date:
31/12/2023
% Done:

100%

Estimated time:
Spent time:
0.40 h
Job Remark:
Ticket Logged Date:
20/12/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
20/12/2023
SLA Delivery:
31/12/2023
Esclation Time:
20/12/2023
Issue Reoccurance#:
Actual Initial Response:
20/12/2023
Resolution:

Hi, unfortunately the data cannot download back because yours account have cancelled subscription since 2019.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

Hi Leong,

We have an escalation ticket from customer would like to download back old data from Express 365. Can we active the account until end of this month for user to download the data?

d7de6b5f-467a-47ca-aa52-39eaf9032fa0.jpg (56.8 KB) d7de6b5f-467a-47ca-aa52-39eaf9032fa0.jpg Alfred Tan, 20/12/2023 02:27 PM

History

#1 Updated by Alfred Tan 9 months ago

  • Status changed from Assigned To to Escalated to 3rd Party
  • Esclation Time set to 20/12/2023
  • Actual Initial Response set to 20/12/2023
  • Resolution updated (diff)

#2 Updated by Alfred Tan 9 months ago

  • % Done changed from 0 to 100
  • Resolution updated (diff)

feedback to customer

#3 Updated by Alfred Tan 9 months ago

  • Status changed from Escalated to 3rd Party to Ticket Resolved

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