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Production Ticket(ST) #10595

The Printing Margin

Added by Alfred Tan 10 months ago. Updated 10 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Alfred Tan
Start date:
12/12/2023
Due date:
14/12/2023
% Done:

100%

Estimated time:
Spent time:
1.00 h
Job Remark:
Ticket Logged Date:
12/12/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
12/12/2023
SLA Delivery:
14/12/2023
Esclation Time:
12/12/2023
Issue Reoccurance#:
Actual Initial Response:
12/12/2023
Resolution:

Hi MCC,
Is the image given was scanned from physical DO? If yes, they might need to check the printer settings or browser printing settings.
Anyway, we found no issue on the PDF that created directly by the system.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

Hi Leong,

We have an escalation ticket from customer below

natural stone Sdn Bhd
bricomp jaya marble
granite sdn bhd

These 3 customers have issue on download pdf. the printing margin is not centre when they print out.
May you help us to further check on these?

freesnippingtool.com_capture_20231212142916.png (155 KB) freesnippingtool.com_capture_20231212142916.png Alfred Tan, 12/12/2023 02:28 PM

History

#1 Updated by Alfred Tan 10 months ago

  • Status changed from Assigned To to Support In Progress
  • % Done changed from 20 to 50

call with customer and check the issue

#2 Updated by Alfred Tan 10 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • Esclation Time set to 12/12/2023
  • Actual Initial Response set to 12/12/2023
  • Resolution updated (diff)

#3 Updated by Alfred Tan 10 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 50 to 100

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