Production Ticket(ST) #10582
Inquiry - split account in FAV365
Job Remark:
Ticket Logged Date:
08/12/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
08/12/2023
SLA Delivery:
12/12/2023
Esclation Time:
08/12/2023
Issue Reoccurance#:
Actual Initial Response:
08/12/2023
Resolution:
Note that the 3rd account incurs fees for the extra entity
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Hi Teo, would like to check if possible i want to spit fews entities to another account?
my current account got 10 entities, might want to take out 3 and move to another account. possible?
7 entities - account1
3 entities - account2
History
#1 Updated by Alfred Tan 10 months ago
- Status changed from Assigned To to Support In Progress
- % Done changed from 10 to 30
check with principal
#2 Updated by Alfred Tan 10 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 30 to 100
- Esclation Time set to 08/12/2023
- Actual Initial Response set to 08/12/2023
- Resolution updated (diff)
#3 Updated by Alfred Tan 10 months ago
- Project changed from Danone to Express365
#4 Updated by Alfred Tan 10 months ago
- Status changed from Pending Client Verification to Ticket Resolved
1 entity with 2 concurrent users we can slot in and charge RM1,144.8/Year (SST Inc)
1 entity with 5 concurrent users the price is RM1,640.88/Year (SST Inc)
5 entities with 2 concurrent users each entity the price is RM3180/Year (SST Inc)