Production Ticket(ST) #10474
Unable to transfer sales order to DO
Job Remark:
Ticket Logged Date:
22/11/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
22/11/2023
SLA Delivery:
24/11/2023
Esclation Time:
23/11/2023
Issue Reoccurance#:
Actual Initial Response:
23/11/2023
Resolution:
Leong solved
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Morning
Unable to transfer sales order to DO
Same problem
Can you pls help to check? Thank you
History
#1 Updated by Alfred Tan 10 months ago
- Status changed from Assigned To to Support In Progress
- % Done changed from 0 to 10
User create SO, the details already have 1 completed transfer with same product. And repeat to create the SO again with same product. root cause the next SO cannot proceed to do transfer from SO to DO
#2 Updated by Alfred Tan 10 months ago
- Status changed from Support In Progress to Escalated to 3rd Party
- Resolution updated (diff)
#3 Updated by Alfred Tan 10 months ago
- % Done changed from 10 to 100
- Resolution updated (diff)
#4 Updated by Alfred Tan 10 months ago
- Status changed from Escalated to 3rd Party to Ticket Resolved
- Esclation Time set to 23/11/2023
- Actual Initial Response set to 23/11/2023