Production Ticket(ST) #10460
Enquiry on new payment detail
Job Remark:
Ticket Logged Date:
20/11/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
20/11/2023
SLA Delivery:
22/11/2023
Esclation Time:
20/11/2023
Issue Reoccurance#:
Actual Initial Response:
20/11/2023
Resolution:
please refer this proforma invoice.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Chop Eng Whatt Heng
user concerned about bank account is fake or a scammer bank account, hence would like to double confirm with us.
History
#1 Updated by Alfred Tan 10 months ago
- Status changed from Assigned To to Support In Progress
- % Done changed from 20 to 40
call with customer to understand the requirement
#2 Updated by Alfred Tan 10 months ago
- % Done changed from 40 to 100
request finance department to send the new proforma invoice with correct bank account
#3 Updated by Alfred Tan 10 months ago
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 20/11/2023
- Actual Initial Response set to 20/11/2023
- Resolution updated (diff)
#4 Updated by Alfred Tan 10 months ago
- Status changed from Pending Client Verification to Ticket Resolved