Production Ticket(ST) #10362
Yuentung - direction doesn’t direct to the real location
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Description
The direction doesn’t direct to the address, even visited last week, checked in, checked out, but still doesn’t reflect to the real location
History
#1 Updated by Goy Chong Yu 11 months ago
- File WhatsApp Image 2023-11-06 at 1.01.06 PM.jpeg WhatsApp Image 2023-11-06 at 1.01.06 PM.jpeg added
Sanat:
Real location need to key in most of the customer we just maintained as 0. Because we never maintained it. Let me try update it for you and see.
share me the coordinate
is this the location
Charles:
When check in the system no capture the location?
Sanat:
MCC do let us know why to view the past captured location...?
What I know all manual input
#2 Updated by Goy Chong Yu 11 months ago
- Status changed from Assigned To to Support In Progress
Will check and update you later
#3 Updated by Goy Chong Yu 11 months ago
- File WhatsApp Image 2023-11-06 at 1.49.40 PM.jpeg WhatsApp Image 2023-11-06 at 1.49.40 PM.jpeg added
- Status changed from Support In Progress to Pending Client Verification
#4 Updated by Goy Chong Yu 11 months ago
- File WhatsApp Image 2023-11-06 at 2.12.37 PM.jpeg WhatsApp Image 2023-11-06 at 2.12.37 PM.jpeg added
- Status changed from Pending Client Verification to Support In Progress
sanat:
@~Charles when did you last visit this customer? For the report from 01.10.2023 to 06.11.2023 I didn't find this customer
charles:
sanat:
ok under the KL Salesman
charles:
So these have to manual input to the customer data?
sanat:
MCC is there a way for us to just update the location by capturing the Salesman location to the customer. Or need to update manually at the Customer level?
#5 Updated by Goy Chong Yu 11 months ago
- File WhatsApp Video 2023-11-06 at 2.56.44 PM.mp4 WhatsApp Video 2023-11-06 at 2.56.44 PM.mp4 added
- Status changed from Support In Progress to Pending Client Feedback
yes, need to update at customer level
another way to update the customer location is salesman using mobile app to update, follow the step in this video
#6 Updated by Goy Chong Yu 11 months ago
- Status changed from Pending Client Feedback to Support In Progress
sanat:
ok thanks
and Admin need to approve
the changes...
#7 Updated by Goy Chong Yu 11 months ago
- Status changed from Support In Progress to Ticket Resolved
- Actual Initial Response set to 07/11/2023
- Resolution updated (diff)
do the update at customer location, remember to press 'submit' when done edit, the data will save inside the mobile, and using upload in mobile to upload the customer data
the changes will auto update the master data