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Production Ticket(ST) #10349

SFTP - www.datanory.com.my sftp not able to access from WinSCP

Added by Muhammed Assyafiq Bin Ahmad Kamal 11 months ago. Updated 11 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Start date:
03/11/2023
Due date:
06/11/2023
% Done:

100%

Estimated time:
Job Remark:
Ticket Logged Date:
03/11/2023
Ticket No.:
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SLA Initial Response:
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Resolution:

Find out the issue is due to network firewall are not opened after the server move from different rack to under Fortiget rack. Issue resolved by creating dnat to allow it connection and case closed.

Requester ExpectedDeliveryDate:
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None

History

#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal 11 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal 11 months ago

  • Status changed from Support In Progress to Ticket Resolved
  • % Done changed from 0 to 100
  • Resolution updated (diff)

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