Production Ticket(ST) #10326
Inquiry on transfer Sales Invoice to bad debt
Job Remark:
Ticket Logged Date:
01/11/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
01/11/2023
SLA Delivery:
03/11/2023
Esclation Time:
02/11/2023
Issue Reoccurance#:
Actual Initial Response:
02/11/2023
Resolution:
Escalate to Principal - Leong
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Hi Leong,
May we know in current version express have any solution or button click can make the ‘sales invoice’ as bad debt? User would like to turn the ‘sales invoice’ become bad debt and hit the P&L.
Please advise us on this.
History
#1 Updated by Alfred Tan 11 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 11 months ago
- Status changed from Support In Progress to Escalated to 3rd Party
- % Done changed from 10 to 20
- Esclation Time set to 01/11/2023
- Actual Initial Response set to 01/11/2023
- Resolution updated (diff)
Escalate to Principal - Leong
#3 Updated by Alfred Tan 11 months ago
- File 33f51b46-2654-437a-a54e-a7252b854edd.jpg 33f51b46-2654-437a-a54e-a7252b854edd.jpg added
- % Done changed from 20 to 30
Hi, the bad debt setting preferences, can select in above 4 drop down list.
#4 Updated by Alfred Tan 11 months ago
- Status changed from Escalated to 3rd Party to Pending Client Verification
- % Done changed from 30 to 50
- Esclation Time changed from 01/11/2023 to 02/11/2023
- Actual Initial Response changed from 01/11/2023 to 02/11/2023
#5 Updated by Alfred Tan 11 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 50 to 100