Production Ticket(ST) #10322
Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
Start date:
31/10/2023
Due date:
02/11/2023
% Done:
0%
Estimated time:
Job Remark:
Ticket Logged Date:
31/10/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
31/10/2023
Resolution:
-
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal 11 months ago
- Assignee changed from Muhammed Assyafiq Bin Ahmad Kamal to Goy Chong Yu
#2 Updated by Goy Chong Yu 11 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Goy Chong Yu 11 months ago
- Status changed from Support In Progress to Pending Client Verification
- Actual Initial Response set to 31/10/2023
#4 Updated by Goy Chong Yu 11 months ago
- Status changed from Pending Client Verification to Support In Progress
#5 Updated by Goy Chong Yu 11 months ago
- Status changed from Support In Progress to Pending Client Feedback
Hi @~Charles , want to check with you, did you change device on that day?
user reply:
Nope
Same device
we found that there is re-login for the app and the data is clear, which cause the missing data
user reply:
Then it could because I redownload
yes, there is re download
#6 Updated by Goy Chong Yu 11 months ago
- Status changed from Pending Client Feedback to Ticket Resolved
- Type set to Support Request
- Resolution updated (diff)
data missing due to user did not upload transaction before perform download