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Production Ticket(ST) #10297

https://www.crenergy.com.my/ - Not accessible

Added by Muhammed Assyafiq Bin Ahmad Kamal 11 months ago. Updated 11 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Muhammed Assyafiq Bin Ahmad Kamal
Start date:
30/10/2023
Due date:
01/11/2023
% Done:

100%

Estimated time:
Spent time:
3.00 h
Job Remark:
Ticket Logged Date:
30/10/2023
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
Resolution:

Resolved by logging ticket to Server Freak. To re-route from back-end. Case closed

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

History

#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal 11 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal 11 months ago

  • Status changed from Support In Progress to Escalated to 3rd Party
  • % Done changed from 0 to 70

Hi Windfred/ Carmen,

Would like to provide my end checking results. We suspect the crm back-end still contain domain Crenergy.com.my even after we remove it via the portal.

Our main domain (Crenergy.com.my) currently still routed to 34.68.234.4 even after we removed it from the crm marketing portal :

Our end domain DNS did not configure any A records or CNAME for it.

#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal 11 months ago

  • Status changed from Escalated to 3rd Party to Support In Progress

#4 Updated by Muhammed Assyafiq Bin Ahmad Kamal 11 months ago

  • Status changed from Support In Progress to Ticket Resolved
  • % Done changed from 70 to 100
  • Resolution updated (diff)

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