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Production Ticket(ST) #10296

Enquiry on POS version

Added by Alfred Tan 11 months ago. Updated 11 months ago.

Status:
Ticket Resolved
Priority:
P4 - Low
Assignee:
Alfred Tan
Start date:
30/10/2023
Due date:
03/11/2023
% Done:

100%

Estimated time:
Spent time:
0.70 h
Job Remark:
Ticket Logged Date:
30/10/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
30/10/2023
SLA Delivery:
03/11/2023
Esclation Time:
02/11/2023
Issue Reoccurance#:
Actual Initial Response:
02/11/2023
Resolution:

give advise on user enquiry

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

just to check
your POS is version
is that the latest and what are the distinctive feature that come with it ?
can you share the latest ?

History

#1 Updated by Alfred Tan 11 months ago

  • Status changed from Assigned To to Support In Progress

call with user to understand the requirement

I only use INVENTORY now and want to add on to the latest version of POS
need to know the feature and integration to

anyone can help me to do integration in case i need help at Kuching ?
can you share me more info of the software or do you have a demo link ??

#2 Updated by Alfred Tan 11 months ago

  • Status changed from Support In Progress to Escalate to 2nd Level Support
  • % Done changed from 10 to 20

further study the POS

#3 Updated by Alfred Tan 11 months ago

https://accounting.express365.com.my/pos/
login: demo1
password: demoaccount

understand POS and create a demo account for user to try,

#4 Updated by Alfred Tan 11 months ago

what is the cost of subsciption and do you have training or setup up support at Kuching ?

Hi,

As check with my team, for new customer that subscribe to our product, we can arrange 1 session for briefing and introduction to the system features. We will then provide a user guide document for customer references. We also have a YouTube video link regarding how to use the system that customer can watch anytime online.

For the training session, it is set to be 1 off virtual session for new customer. Once customer complete their subscription with us, we can set the schedule for it.

#5 Updated by Alfred Tan 11 months ago

  • Status changed from Escalate to 2nd Level Support to Pending Client Verification
  • % Done changed from 20 to 100
  • Esclation Time set to 02/11/2023
  • Actual Initial Response set to 02/11/2023
  • Resolution updated (diff)

#6 Updated by Alfred Tan 11 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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