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Production Ticket(ST) #10253

Inquiry on CR in Finance365

Added by Alfred Tan 11 months ago. Updated 11 months ago.

Status:
Ticket Resolved
Priority:
P4 - Low
Assignee:
Alfred Tan
Start date:
24/10/2023
Due date:
14/11/2023
% Done:

100%

Estimated time:
Spent time:
3.50 h
Job Remark:
Ticket Logged Date:
14/11/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
24/10/2023
SLA Delivery:
27/10/2023
Esclation Time:
14/11/2023
Issue Reoccurance#:
Actual Initial Response:
14/11/2023
Resolution:

Advise user switch to Express365 because Finance365 have stop do changes request.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

attachment in below

Chuan Auto Ms Cheang.xlsx (2.93 MB) Chuan Auto Ms Cheang.xlsx Alfred Tan, 24/10/2023 03:29 PM
5ea8fa17-48f2-4ce0-9091-a3ef814153df.jpg (23.9 KB) 5ea8fa17-48f2-4ce0-9091-a3ef814153df.jpg Alfred Tan, 24/10/2023 03:46 PM

History

#1 Updated by Alfred Tan 11 months ago

  • Status changed from Assigned To to Support In Progress
  • % Done changed from 10 to 20

phone calling to understand user issue

#2 Updated by Alfred Tan 11 months ago

  • % Done changed from 20 to 30

get advise from Afiq

#3 Updated by Alfred Tan 11 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 30 to 50
  • Esclation Time set to 24/10/2023
  • Actual Initial Response set to 24/10/2023
  • Resolution updated (diff)

pending verification

#4 Updated by Alfred Tan 11 months ago

  • Status changed from Pending Client Verification to Support In Progress

call again with user to further discuss about the Express365 pricing

#5 Updated by Alfred Tan 11 months ago

Hi Ms Cheang,
I have talked the Finance365 developer, the software finance365 have stop do changes request. We are apologies on above requested, we recommended switch to express365. It has more features available in system.

#6 Updated by Alfred Tan 11 months ago

Dear Leong,

I hope this message finds you well. I am writing to request a customization on behalf of one of our valued customers, and I would like to inquire about the possibility and pricing for this customization.

New Field requested by customer:

1. Sales Invoice:
1.1. Plate No.*
1.2. Chassis No.
1.3. Engine No.
1.4. Year of Manufacture
1.5. Model
1.6. Insurance Company
1.7. Insurance Expiry Date
1.8. Road Tax Expiry Date
1.9. Bank of Loan

2. Sales Invoice (Hire Purchase)
2.1. Loan Amount
2.2. Down Payment
2.3. Monthly Installment
2.4. Final Payment
2.5. Loan Tenure
2.6. Interest Rate

For more details, you may refer to the sample attached. We look forward to receiving your quotation.

#7 Updated by Alfred Tan 11 months ago

Dear Leong,

May we have any update on these customizations?

#8 Updated by Alfred Tan 11 months ago

  • Due date changed from 27/10/2023 to 14/11/2023
  • % Done changed from 50 to 100
  • Ticket Logged Date changed from 24/10/2023 to 14/11/2023
  • Esclation Time changed from 24/10/2023 to 14/11/2023
  • Actual Initial Response changed from 24/10/2023 to 14/11/2023

Update by Leong and Chris,
all the enquiry from user needed to do change request have rejected and Chris allowed user to renew the contract by monthly.

#9 Updated by Alfred Tan 11 months ago

  • Status changed from Escalated to 3rd Party to Pending Client Verification

#10 Updated by Alfred Tan 11 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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