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Production Ticket(ST) #10208

Production Ticket(ST) #10105: General Ledger Summary - cannot print the excel

Production Ticket(ST) #10207: Website experienced slow performance

Website experienced slow performance

Added by Alfred Tan 11 months ago. Updated 11 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Assignee:
Alfred Tan
Start date:
18/10/2023
Due date:
19/10/2023
% Done:

100%

Estimated time:
Spent time:
1.00 h
Job Remark:
Ticket Logged Date:
18/10/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
18/10/2023
SLA Delivery:
19/10/2023
Esclation Time:
18/10/2023
Issue Reoccurance#:
Actual Initial Response:
18/10/2023
Resolution:

revert to user to try again. If the issue still there we proceed to log ticket escalate to Leong.

Issue resolved, it was not server performance issue but a bug

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

hello

can search can save but cannot print

219807d3-41a6-41cc-96d3-604e27f950ed.jpg (135 KB) 219807d3-41a6-41cc-96d3-604e27f950ed.jpg Alfred Tan, 18/10/2023 03:22 PM

History

#1 Updated by Alfred Tan 11 months ago

  • Status changed from Assigned To to Support In Progress

check and understand the user issue.

#2 Updated by Alfred Tan 11 months ago

  • % Done changed from 20 to 30

express365 have experienced slow performance on 320PM 2023/10/18

#3 Updated by Alfred Tan 11 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • Esclation Time set to 18/10/2023
  • Actual Initial Response set to 18/10/2023
  • Resolution updated (diff)

pending verification

#4 Updated by Alfred Tan 11 months ago

  • Status changed from Pending Client Verification to Escalated to Level 3
  • % Done changed from 30 to 50
  • Parent task set to #10207
  • Esclation Time deleted (18/10/2023)
  • Actual Initial Response deleted (18/10/2023)

Hi May you try again on this page? let us know if the issue still there.

#5 Updated by Alfred Tan 11 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification
  • % Done changed from 50 to 100
  • Esclation Time set to 18/10/2023
  • Actual Initial Response set to 18/10/2023
  • Resolution updated (diff)

pending verification

#6 Updated by Alfred Tan 11 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

user Confirmation

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