Production Ticket(ST) #10207
Production Ticket(ST) #10105: General Ledger Summary - cannot print the excel
Website experienced slow performance
Start date:
18/10/2023
Due date:
19/10/2023
% Done:
100%
Estimated time:
(Total: 0.00 h)
Spent time:
0.90 h (Total: 1.90 h)
Job Remark:
Ticket Logged Date:
18/10/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
18/10/2023
SLA Delivery:
19/10/2023
Esclation Time:
18/10/2023
Issue Reoccurance#:
Actual Initial Response:
18/10/2023
Resolution:
revert to user to try again. If the issue still there we proceed to log ticket escalate to Leong.
Root cause: it was not server performance issue but a bug
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
HI
We can login and it show loading
We try other website like Google no problem just express365
Subtasks
History
#1 Updated by Alfred Tan 11 months ago
- Status changed from Assigned To to Support In Progress
- % Done changed from 10 to 20
#2 Updated by Alfred Tan 11 months ago
- % Done changed from 20 to 30
the Express365 experienced slow performance in 3PM 2023/10/18
#3 Updated by Alfred Tan 11 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 30 to 50
- Esclation Time set to 18/10/2023
- Actual Initial Response set to 18/10/2023
- Resolution updated (diff)
pending verification
#4 Updated by Alfred Tan 11 months ago
Hi May you try again on this page? let us know if the issue still there.
#5 Updated by Alfred Tan 11 months ago
- Status changed from Pending Client Verification to Escalated to Level 3
- Parent task set to #10105
#6 Updated by Alfred Tan 11 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- Resolution updated (diff)
pending verification
#7 Updated by Alfred Tan 11 months ago
- Status changed from Pending Client Verification to Ticket Resolved
user Confirmation