Production Ticket(ST) #10181
Whatapps escalation - double invoice issue
Job Remark:
Ticket Logged Date:
16/10/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
16/10/2023
SLA Delivery:
18/10/2023
Esclation Time:
18/10/2023
Issue Reoccurance#:
Actual Initial Response:
18/10/2023
Resolution:
root casue: double invoice issue
user resolved: don't need to delete. my customer get the invoice already
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
hi. able to solve this double invoice issue? we've been facing this issue quite a few times this year
History
#1 Updated by Alfred Tan 11 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 11 months ago
- File freesnippingtool.com_capture_20231016113539.png freesnippingtool.com_capture_20231016113539.png added
- Subject changed from Whatapps escalation - solve this double invoice issue to Whatapps escalation - double invoice issue
- Status changed from Support In Progress to Escalated to 3rd Party
- % Done changed from 20 to 30
- Resolution updated (diff)
#3 Updated by Alfred Tan 11 months ago
- Due date changed from 18/10/2023 to 19/10/2023
ask user: May we understand this 2 invoices which one should be deleted in system?
#4 Updated by Alfred Tan 11 months ago
- Status changed from Escalated to 3rd Party to Pending Client Verification
- % Done changed from 30 to 100
- Esclation Time set to 18/10/2023
- Actual Initial Response set to 18/10/2023
- Resolution updated (diff)
pending verification
#5 Updated by Alfred Tan 11 months ago
- Status changed from Pending Client Verification to Ticket Resolved
user Confirmation