Production Ticket(ST) #10180
Whatapps escalation - Unable to track customer history price
Job Remark:
Ticket Logged Date:
16/10/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
16/10/2023
SLA Delivery:
18/10/2023
Esclation Time:
17/10/2023
Issue Reoccurance#:
Actual Initial Response:
17/10/2023
Resolution:
Root cause: Unable to track customer history price
Hi MCC,
It was because this customer never bought this item before, thus no history price.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Good morning
We are facing some problem again
Unable to track customer history price.
History
#1 Updated by Alfred Tan 11 months ago
- Status changed from Assigned To to Support In Progress
- % Done changed from 10 to 30
#2 Updated by Alfred Tan 11 months ago
- File freesnippingtool.com_capture_20231016113426.png freesnippingtool.com_capture_20231016113426.png added
- Status changed from Support In Progress to Escalated to 3rd Party
- Resolution updated (diff)
#3 Updated by Alfred Tan 11 months ago
- % Done changed from 30 to 100
- Esclation Time set to 17/10/2023
- Actual Initial Response set to 17/10/2023
- Resolution updated (diff)
#4 Updated by Alfred Tan 11 months ago
- Status changed from Escalated to 3rd Party to Pending Client Verification
#5 Updated by Alfred Tan 11 months ago
- Status changed from Pending Client Verification to Ticket Resolved