Production Ticket(ST) #10091
Custom Report net sales not accurate
Job Remark:
Ticket Logged Date:
04/10/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
04/10/2023
SLA Delivery:
06/10/2023
Esclation Time:
05/10/2023
Issue Reoccurance#:
Actual Initial Response:
05/10/2023
Resolution:
Escalated to third party to fixed the custom report not accuracy.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
We received an escalation from Pro Office Solutions Bhd, regarding their Report accuracy have problem by using the ‘List of Custom Report’. The total Net Profit/Loss is not accurate. Current is showing Zero Profit.
History
#1 Updated by Alfred Tan 12 months ago
- Status changed from Assigned To to Escalated to 3rd Party
#2 Updated by Alfred Tan 12 months ago
- File b934900a-dfd4-414c-98df-908d9db26c5d.jpg b934900a-dfd4-414c-98df-908d9db26c5d.jpg added
- Status changed from Escalated to 3rd Party to Pending Client Verification
- % Done changed from 20 to 100
- Resolution updated (diff)
#3 Updated by Alfred Tan 12 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Esclation Time set to 05/10/2023
- Actual Initial Response set to 05/10/2023
#4 Updated by Alfred Tan 9 months ago
try calculated the value and escalate to Leong.