Production Ticket(ST) #10049
FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED
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Description
Dear Crenergy Team,
Subject : FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED
Analyst : Ravintiaran
FSMS : 2442264
Date Reported : 27/09/2023
Distributor : CSS Batu Caves
Reported By : Melvin Ong/Henry Ng
Contact No : 012-9799912/012 236 1502
Description : Can you please double check on this incident? The duplication audit in same day shall be removed according to this field.
Hereby attached with the RX without daily duplication removal.
History
#1 Updated by Goy Chong Yu 12 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Goy Chong Yu 12 months ago
- Status changed from Support In Progress to Pending Client Verification
- Actual Initial Response set to 27/09/2023
#3 Updated by Goy Chong Yu 12 months ago
- Status changed from Pending Client Verification to Support In Progress
HI CTC,
As discussed with @'Ong, Melvin' there is misunderstanding from the report wording,
what user mean is the total summary in mobile should be lesser if system auto calculate the total retail audit for each outlet should be 1 per day,
hence our support team will further check and revert the issue.
#4 Updated by Goy Chong Yu 12 months ago
- Due date changed from 03/10/2023 to 09/10/2023
- Status changed from Support In Progress to Pending Client Verification
#5 Updated by Goy Chong Yu 11 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Resolution updated (diff)
user reply:
Hi CTC,
Ticket is good to close, many thanks.
Melvin Ong
CTC reply:
Dear @Ong, Melvin,
Noted and we will proceed close this ticket.
Dear @Crenergy MC,
Kindly close this ticket as user verify solved.
Regards,
SITI MASITA
MY Service Desk