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Production Ticket(ST) #10042

FSMS: 2441748 JTIHQ RX: Anonymous Name

Added by Goy Chong Yu 12 months ago. Updated 11 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Goy Chong Yu
Start date:
26/09/2023
Due date:
09/10/2023
% Done:

0%

Estimated time:
Job Remark:
Ticket Logged Date:
26/09/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
26/09/2023
SLA Delivery:
09/10/2023
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
26/09/2023
Resolution:

-

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Dear Crenergy Team,

Subject : FSMS: 2441748 JTIHQ RX: Anonymous Name
Analyst : Ravintiaran
FSMS : 2441748

Date Reported : 26/09/2023
Distributor : JTIHQ
Reported By : Ang Chee Wan
Contact No : 03 2087 6896/012 2155679

Description : KUAHANGJ login became anonymous login showing the below and who is Aaren Lee Lean Pin. Please provide the root cause.

KUALEEA.png (86.2 KB) KUALEEA.png Goy Chong Yu, 26/09/2023 05:05 PM

History

#1 Updated by Goy Chong Yu 12 months ago

  • Due date changed from 02/10/2023 to 09/10/2023
  • SLA Delivery changed from 02/10/2023 to 09/10/2023

#2 Updated by Goy Chong Yu 12 months ago

  • Status changed from Assigned To to Support In Progress

#3 Updated by Goy Chong Yu 12 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • Actual Initial Response set to 26/09/2023

#4 Updated by Goy Chong Yu 11 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Resolution updated (diff)

CTC reply:
Hi @'Ang, Chee Wan',

Kindly check and advise.

Regards,
Ravintiaran
MY Service Desk

CTC reply:
Hi @'Ang, Chee Wan'
We didn't receive any response from you after 3rd attempt, hence we are closing this incident. Please log new incident if needed.

Hi Crenergy,
Kindly proceed to close this ticket.

Regards,
Ravintiaran
MY Service Desk

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