Production Ticket(ST) #10039
FSMS: 2441573 SPGS RX:Outlet call day missing
Start date:
26/09/2023
Due date:
27/09/2023
% Done:
0%
Estimated time:
Job Remark:
Ticket Logged Date:
26/09/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
26/09/2023
SLA Delivery:
27/09/2023
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
26/09/2023
Resolution:
-
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Dear Crenergy Team,
Subject : FSMS: 2441573 SPGS RX:Outlet call day missing
Analyst : Ravintiaran
FSMS : 2441573
Date Reported : 26/09/2023
Distributor : SPGS
Reported By : Ang Chee Wan
Contact No : 03 2087 6896/012 2155679
Description : Issue: Outlet call day missing from RX.
History
#1 Updated by Goy Chong Yu 12 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Goy Chong Yu 12 months ago
- Status changed from Support In Progress to Pending Client Verification
#3 Updated by Goy Chong Yu 12 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Actual Initial Response set to 26/09/2023
- Resolution updated (diff)
CTC reply:
Hi @'Ang, Chee Wan',
Kindly check and revert to us.
Regards,
Ravintiaran
Chee Wan reply:
Hi,
You may close the INC but what was the cause?
CTC reply:
Hi @Ang, Chee Wan,
Noted, we will proceed to close this ticket.
Hi Crenergy,
Kindly provide the cause as user requested.
Regards,
Ravintiaran
MY Service Desk