Production Ticket(ST) #10030
IDM NEXUS SDN BHD - Unable to modifie
100%
User been resolved but user did not response on verification feedback. Confirm user escalation can be resolved by re-do the confirmed invoice. Case closed
Root cause : User Inquiry
None
History
#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal 12 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal 12 months ago
- Subject changed from IDM NEXUS SDN BHD - Unable to logon to E365 to IDM NEXUS SDN BHD - Unable to modifie
- Status changed from Support In Progress to Pending Client Verification
[10:37 am, 26/09/2023] +60 11-2113 7808: Hai I need a help
[10:37 am, 26/09/2023] +60 11-2113 7808: I want to edit my PO
[10:37 am, 26/09/2023] Fav 365 Support By Mcc: Thank you for contacting Fav 365 Support By Mcc! Please let us know how we can help you?
Please be patient and we'll attend to you shortly.
[10:38 am, 26/09/2023] +60 11-2113 7808: But it seems like it's already locked...
[10:38 am, 26/09/2023] +60 11-2113 7808: So how should I do to edit the PO
[10:39 am, 26/09/2023] Fav 365 Support By Mcc: Hi, can you provide below information ?
[10:39 am, 26/09/2023] Fav 365 Support By Mcc: 1. Company name
[10:40 am, 26/09/2023] Fav 365 Support By Mcc: 2. Your email address
[10:40 am, 26/09/2023] +60 11-2113 7808: Idm nexus sdn bhd
[10:40 am, 26/09/2023] +60 11-2113 7808: Admin@idmgroup.com.my
[10:40 am, 26/09/2023] Fav 365 Support By Mcc: which system you are using ? express365/finance365
[10:42 am, 26/09/2023] +60 11-2113 7808: Express365
[10:45 am, 26/09/2023] Fav 365 Support By Mcc: Hi, as check there is no login under your email
[10:47 am, 26/09/2023] +60 11-2113 7808: Adilah
[10:47 am, 26/09/2023] +60 11-2113 7808: Myb use nexus@idmgroup.com.my
[10:47 am, 26/09/2023] Fav 365 Support By Mcc: Can you try and login again using adilah account ?
[10:47 am, 26/09/2023] Fav 365 Support By Mcc: as we check we able to login with no issue
[10:48 am, 26/09/2023] +60 11-2113 7808: Oke wait
[10:48 am, 26/09/2023] Fav 365 Support By Mcc: or may you share the screenshot of the message ? so we can understand better the issue you facing
[10:49 am, 26/09/2023] +60 11-2113 7808: This one I want edit the amount
[10:52 am, 26/09/2023] Fav 365 Support By Mcc: Hi, as check this PO has been invoiced and confirmed. Hence, you will not be able to edit it.
[10:52 am, 26/09/2023] Fav 365 Support By Mcc: AEA01 - here is the invoice number
[10:53 am, 26/09/2023] Fav 365 Support By Mcc: you may use debit notes/credit notes/refunds for any adjustments activity on the paid invoice
[10:53 am, 26/09/2023] +60 11-2113 7808: So how's it because I need to edit the PO
[10:54 am, 26/09/2023] +60 11-2113 7808: Paid invoice correct but PO not correct that why I need to adjust
[10:54 am, 26/09/2023] Fav 365 Support By Mcc: We're sorry that we could not assist on this matter. You may need to cancel the previous invoice & PO and proceed to create a new one
[10:55 am, 26/09/2023] Fav 365 Support By Mcc: As this is not an application issue but is a business process
#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal 12 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 0 to 100
- Resolution updated (diff)