Production Ticket(ST) #10003
FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter
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Description
Dear Crenergy Team,
Subject : FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter
Analyst : Ravintiaran
FSMS : 02437877
Date Reported : 19/09/2023
Distributor : JTIHQ
Reported By : Ang Chee Wan
Contact No : 03 2087 6896/ 012 2155679
Description : When filter by FM name on dashboard no results due to it was hardcode as VanID – FM.
Van :
Regards,
Ravintiaran
MY Service Desk
History
#1 Updated by Goy Chong Yu about 1 year ago
- Status changed from Assigned To to Support In Progress
Dear @MY-JTISRQ,
Noted on the escalation. We will check on it and revert back in soonest possible.
#2 Updated by Goy Chong Yu about 1 year ago
- Status changed from Support In Progress to Pending Client Feedback
Dear @MY-JTISRQ,
Kindly check with user on how they know the dashboard filtering is hardcode?
As checked from our side, the FM filtering is able to show the list of FM.
May we know the expected outcome from user or they try to find any FM but not found?
We need more explanation for further checking.
#3 Updated by Goy Chong Yu about 1 year ago
- Status changed from Pending Client Feedback to Support In Progress
- Assignee changed from Muhammad Arif to Goy Chong Yu
Joe change the store procedure to fix the filter issue
#4 Updated by Goy Chong Yu almost 1 year ago
- Status changed from Support In Progress to Ticket Resolved
- Actual Initial Response set to 19/09/2023
- Resolution updated (diff)
user reply:
Hi CTC,
The issue has been resolved, you may proceed to close the INC.
CTC reply:
Dear @Ang, Chee Wan,
Noted and we will proceed close this ticket.
Dear @Crenergy MC,
Kindly close this ticket as user verify solved.
Regards,
SITI MASITA
MY Service Desk