Activity
From 29/05/2024 to 27/06/2024
27/06/2024
- 06:22 PM Datanory - SNEKKU 3.00 hours (Production Ticket(ST) #12086 (Ticket Resolved): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve)
- support and simulation
26/06/2024
- 11:15 PM Datanory - OROMEO 1.00 hour (Production Ticket(ST) #12104 (Ticket Resolved): OROMEO - 120001 user seem like import double already)
- Update the user route.
- 10:38 PM Datanory - OROMEO 1.00 hour (Production Ticket(ST) #12103 (Ticket Resolved): OROMEO - import “Yellow” highlighted “new customer” into datanory)
- Customer details update.
- 09:27 PM Datanory - SUNTORY 1.00 hour (Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order)
- User wrong press reject button.
- 06:35 PM Datanory - SNEKKU 3.00 hours (Production Ticket(ST) #12087 (Ticket Resolved): Snekku- hi @Azhar13 check in change to no shown any outlet name?)
- support and simulation
- 12:41 PM Datanory - DAILYFRESH 1.00 hour (Production Ticket(ST) #12015 (Ticket Resolved): DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??)
- why the same report is just different time but different figure?
- 11:43 AM Datanory - DAILYFRESH 1.00 hour (Production Ticket(ST) #12070 (Ticket Resolved): DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.)
- support and simulation
- 11:24 AM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11956 (Ticket Resolved): GOLDCREST - collection 301U/012 didn't reflect to autocount)
- support and simulation
- 11:22 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #12101 (Ticket Resolved): GOLDCREST - help to add the customer branch code)
- Update customer branch.
- 11:14 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #12031 (Ticket Resolved): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?)
- user didnt choose any invoice in good return
- 10:39 AM Express365 1.00 hour (Production Ticket(ST) #12100 (Ticket Resolved): Express365 - Enquiry EPOD system)
- check and understand user enquiry
- 10:28 AM Express365 2.00 hours (Production Ticket(ST) #12099 (Ticket Resolved): Express365 - enquiry E-invoice)
- check and understand user enquiry
- 09:44 AM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #12051 (Ticket Resolved): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount)
- support and simulation
24/06/2024
- 02:29 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #12049 (Ticket Resolved): Goldfresh - Hi pls check, why is the problem coming back?)
- support and simulation
23/06/2024
- 07:36 AM Datanory - YAKULT 12.00 hours (Production Ticket(ST) #12082 (Ticket Resolved): YAKULT - SFA Implementation for Yakult)
- Client master data update.
22/06/2024
- 09:23 PM Datanory - SUNTORY 1.00 hour (Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4)
- the decimal place need to show 4
21/06/2024
- 06:40 PM Datanory - DAILYFRESH 3.00 hours (Production Ticket(ST) #12043 (Ticket Resolved): Daily Fresh- Why the sistem sales & handheld sales not same for TAI05?)
- support and simulation
- 06:00 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #12078 (Ticket Resolved): Snekku - Hi @Azhar13 why not follow time sequence ya)
- support and simulation
- 04:50 PM Datanory - OROMEO 2.00 hours (Production Ticket(ST) #12033 (Ticket Resolved): OROMEO - Same issue again)
- Cannot upload internal storage.
- 03:29 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #12071 (Ticket Resolved): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks)
- support and simulation
- 10:06 AM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #12071 (Ticket Resolved): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks)
- support and stimulation
- 03:28 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #12076 (Ticket Resolved): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya)
- support and simulation
- 03:18 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #12053 (Ticket Resolved): GOLDCREST - salesman BRY do van good request by there is nothing shown up in datanory for use to do approval)
- User enquiry regarding warehouse in van goods request.
- 12:47 PM Datanory - DAILYFRESH 0.50 hour (Production Ticket(ST) #12070 (Ticket Resolved): DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.)
- suport
20/06/2024
- 04:36 PM Datanory - HEENLOONG 2.00 hours (Production Ticket(ST) #12050 (Ticket Resolved): HEENLOONG - unplanned have list out, but planned also no)
- Dont have checking for salesman at web.
- 03:19 PM Express365 0.50 hour (Production Ticket(ST) #12057 (Ticket Resolved): Express365 - Enquiry Customer Account)
- .
- 03:00 PM Express365 2.00 hours (Production Ticket(ST) #12056 (Ticket Resolved): Express365 - Enquiry how to change the price)
- .
- 02:54 PM Express365 1.00 hour (Production Ticket(ST) #12055 (Ticket Resolved): Express365 - foreign currency report)
- .
19/06/2024
- 05:17 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #12042 (Ticket Resolved): Snekku- @Azhar13 mn5 shown this, unable upload)
- support and simulation
18/06/2024
- 11:18 AM Datanory Trial 24.00 hours (Production Ticket(ST) #12027 (Ticket Resolved): TLE - patch all the SKU image)
- Insert sku image.
15/06/2024
- 10:55 PM Datanory - SUNTORY 2.00 hours (Production Ticket(ST) #11918 (Ticket Resolved): KYMMSENG - face to same issue, missing disc amount)
- face to same issue, missing disc amount
- 10:51 PM Datanory - SUNTORY 2.00 hours (Production Ticket(ST) #11971 (Ticket Resolved): KYMMSENG - Bec 14+1 Promotion no same with bulletin)
- Bec 14+1 Promotion no same with bulletin
- 10:48 PM Datanory - SUNTORY 1.00 hour (Production Ticket(ST) #11974 (Ticket Resolved): KYMMSENG - In tap don't have buy 1 ctn - 5% offer)
- In tap don't have buy 1 ctn - 5% offer
- 10:45 PM Datanory - SUNTORY 1.00 hour (Production Ticket(ST) #11911 (Ticket Resolved): KYMMSENG - there is no sales files from KS as well as DMS)
- there is no sales files from KS as well as DMS
- 10:40 PM Datanory - SUNTORY 24.00 hours (Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer)
- cannot create customer
- 10:35 PM Datanory - SUNTORY 1.00 hour (Production Ticket(ST) #11910 (Ticket Resolved): KYMMSENG - keep on receiving multiple emails)
- keep on receiving multiple emails
- 08:55 PM Datanory - OROMEO 6.00 hours (Production Ticket(ST) #11980 (Ticket Resolved): OROMEO - Import Customer Master, Merchandiser)
- User enquiry for master data update.
14/06/2024
- 03:04 PM Datanory - YAKULT 1.00 hour (Production Ticket(ST) #11981 (Ticket Resolved): YAKULT - change the customer type to Credit outlet)
- Change customer type.
- 02:21 PM Datanory - GOLDCREST 3.00 hours (Production Ticket(ST) #12014 (Ticket Resolved): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?)
- support and simulation
- 12:45 PM Datanory - SUNTORY 2.00 hours (Production Ticket(ST) #11958 (Ticket Resolved): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday))
- SP customer import overwritten
- 12:44 PM Datanory - OROMEO 1.00 hour (Production Ticket(ST) #11969 (Ticket Resolved): OROMEO - Transaction error for user 120001)
- Apps not updated.
- 12:43 PM Datanory - OROMEO 2.00 hours (Production Ticket(ST) #11922 (Ticket Resolved): Oromeo- This user still have issue not able upload transaction)
- Release new apps version.
13/06/2024
- 12:37 PM Express365 1.00 hour (Production Ticket(ST) #12013 (Ticket Resolved): POS - enquiry the settings)
- .
- 10:47 AM Datanory - GOLDCREST 24.00 hours (Production Ticket(ST) #11954 (Ticket Resolved): GOLDCREST - mobile didn't show this inwwx000798-230412)
- Invoice already have collection but the collection was deleted.
12/06/2024
- 06:43 PM Express365 1.00 hour (Production Ticket(ST) #12001 (Ticket Resolved): Express365 - Enquiry on E365 API)
- .
- 05:16 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11998 (Ticket Resolved): Nibou- hi afternoon. i found problem when upload photo taking.)
- support and simulation
- 04:04 PM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #11992 (Ticket Resolved): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?)
- support and stimulation
- 02:57 PM Datanory Trial 24.00 hours (Production Ticket(ST) #11645 (Ticket Resolved): FERNTEA - Setup New Organisation)
- Setup new trial environment for ferntea.
- 12:23 PM Express365 1.00 hour (Production Ticket(ST) #12005 (Ticket Resolved): Express365 - Enquiry how to insert rows)
- .
11/06/2024
- 05:29 PM Express365 1.50 hour (Production Ticket(ST) #11962 (Ticket Resolved): Express365 - Balance sheet 2023 report not tallly)
- .
- 02:23 PM Datanory - OROMEO 2.00 hours (Production Ticket(ST) #11894 (Ticket Resolved): OROMEO - New version?)
- support
- 02:22 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11886 (Ticket Resolved): Snekku - Hi @Azhar13 Why unable check in out?)
- support
- 02:20 PM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #11992 (Ticket Resolved): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?)
- support
- 02:18 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11685 (Ticket Resolved): SNEKKU - Hi @Azhar13 Unable upload photo, please assist)
- support
- 09:09 AM Datanory - SNEKKU 0.20 hour (Production Ticket(ST) #11957 (Ticket Resolved): Snekku- hi @~Jann Yap, DN still not in apps ya)
- support
10/06/2024
- 06:51 PM Datanory - SUNTORY 1.00 hour (Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer)
- Latest try at production no issue.
- 06:49 PM Datanory - SUNTORY 2.00 hours (Production Ticket(ST) #11963 (Ticket Resolved): KYMMSENG - today header and detail amount no tally)
- turned off the rounding at organization setup for kymmseng
- 06:08 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist)
- Front end issue.
- 03:32 PM Datanory - SNEKKU 3.00 hours (Production Ticket(ST) #11912 (Ticket Resolved): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1)
- support and simulation
- 03:29 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection)
- support and stimulation
- 03:13 PM Datanory - SUNTORY 2.00 hours (Production Ticket(ST) #11970 (Ticket Resolved): KYMMSENG - No promotion list)
- Fix the sp customer import and reimport customer.
- 03:01 PM Datanory - SUNTORY 1.00 hour (Production Ticket(ST) #11975 (Ticket Resolved): 30165936 this customer no have product list)
- price code set to NA
- 02:51 PM Datanory - SUNTORY 2.00 hours (Production Ticket(ST) #11972 (Ticket Resolved): KYMMSENG - customer is created manually in web but today it is missing)
- modify SP customer import
08/06/2024
- 10:33 PM Datanory Trial 48.00 hours (Production Ticket(ST) #11768 (Ticket Resolved): TLE - Request for TLE Trial Environment Setup)
- Setup new trial for TLE.
- 09:24 AM Datanory - OROMEO 1.00 hour (Production Ticket(ST) #11969 (Ticket Resolved): OROMEO - Transaction error for user 120001)
- Apps not updated.
07/06/2024
- 08:10 PM Express365 1.00 hour (Production Ticket(ST) #11964 (Ticket Resolved): Morning Ming Chuan, can you check E365 Server could be down?)
- simulate and rca
- 08:10 PM Express365 1.00 hour (Production Ticket(ST) #11965 (Ticket Resolved): Logo Checking)
- guiding and study
- 08:08 PM Express365 0.50 hour (Production Ticket(ST) #11968 (Ticket Resolved): @Assyafiq need you or your team to help to remind / check with Express and Finance whether they already register for above?)
- Inquiry and answering
- 08:05 PM Express365 4.00 hours (Production Ticket(ST) #11967 (Ticket Resolved): There is no way we can allow different account user to access the company, this violate our security. Our system only allow user from the same account to access multiple company under same account.)
- discussion and action
- 08:03 PM Express365 1.00 hour (Production Ticket(ST) #11966 (Ticket Resolved): @MCC chongmingchuan please advise on 8% SST on march - FAQS blasting)
- Study and blast
- 06:49 PM Express365 1.20 hour (Production Ticket(ST) #11960 (Ticket Resolved): Express365 - export all the transaction and master data)
- .
- 06:03 PM Express365 0.50 hour (Production Ticket(ST) #11961 (Ticket Resolved): Express365 - SST report no recent invoice)
- check and understand user enquiry
- 03:37 PM Express365 2.00 hours (Production Ticket(ST) #11959 (Ticket Resolved): Job Order - enquiry)
- check and understand user enquiry
- 02:18 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11944 (Ticket Resolved): Goldcrest- Hi, can help to add user code BRY to route planning?)
- support and simulation
- 12:34 PM Datanory - SUNTORY 2.00 hours (Production Ticket(ST) #11953 (Ticket Resolved): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample)
- support and simulation
05/06/2024
- 07:00 PM Datanory Trial 24.00 hours (Production Ticket(ST) #11861 (Ticket Resolved): KARA - Kara Customer, Merchandiser and SKU setup)
- Setup chain.
- 06:42 PM Datanory - SUNTORY 1.00 hour (Production Ticket(ST) #11920 (Ticket Resolved): KYMMSENG - good return error)
- duplicate customer branch.
- 06:38 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11902 (Ticket Resolved): GOLDCREST - K/332 not in this route, I want to unstick, can't do it)
- Delete the route.
- 03:52 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?)
- support and simulation
- 02:16 PM Datanory - SNEKKU 3.00 hours (Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya)
- support and simulation
04/06/2024
- 06:37 PM Datanory - SUNTORY 24.00 hours (Production Ticket(ST) #11643 (Ticket Resolved): SUNTORY - block certain URL in android enterprise)
- Block all URL in firefox except kymmseng erp.
- 06:32 PM Datanory - GOLDCREST 24.00 hours (Production Ticket(ST) #11882 (Ticket Resolved): GOLDCREST - Hi pls check, double inv no in mobile)
- Cannot replicate the issue.
- 05:30 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11902 (Ticket Resolved): GOLDCREST - K/332 not in this route, I want to unstick, can't do it)
- User request to delete route.
- 04:32 PM Datanory - GOLDCREST 4.00 hours (Production Ticket(ST) #11901 (Ticket Resolved): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening)
- support and simulation
- 03:11 PM Express365 1.00 hour (Production Ticket(ST) #11913 (Ticket Resolved): Express365 - Payment received cannot tick invoice)
- check and escalate to Principal
- 10:09 AM Express365 0.50 hour (Production Ticket(ST) #11913 (Ticket Resolved): Express365 - Payment received cannot tick invoice)
- check and understand user enquiry
- 02:05 PM Datanory - OROMEO 24.00 hours (Production Ticket(ST) #11896 (Ticket Resolved): OROMEO - user not able to upload, error show)
- Issue with COALESCE,0).the coalesce function causing the convert to fail.
- 12:26 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location)
- Customer that have no photo and location.
- 11:14 AM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya)
- The invoice has collection previously but cancelled in mysoft.
- 10:41 AM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11876 (Ticket Resolved): Goldcrest- Hi pls check still got this happen...)
- support and simulation
03/06/2024
- 05:46 PM Datanory - YAKULT 24.00 hours (Production Ticket(ST) #11905 (Ticket Resolved): YAKULT - SFA Implementation for Yakult)
- Insert new users and customers.
- 09:37 AM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist)
- Front end issue.
02/06/2024
- 05:51 PM Datanory - DAILYFRESH 1.00 hour (Production Ticket(ST) #11906 (Ticket Resolved): DAILYFRESH - PNG06 problem to upload sales.)
- Network issue.
01/06/2024
- 09:40 PM Datanory - DAILYFRESH 1.00 hour (Production Ticket(ST) #11903 (Ticket Resolved): DAILYFRESH - morning technical team..please assist)
- Apps bug
- 09:21 PM Datanory - PRIMAASIA 1.00 hour (Production Ticket(ST) #11900 (Ticket Resolved): PRIMAASIA - Data not show after 8th June)
- User enquiry.
- 09:14 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see)
- Why product picture unable see
- 08:56 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon)
- Not turn on New Document.
- 08:46 PM Datanory - OROMEO 1.00 hour (Production Ticket(ST) #11897 (Ticket Resolved): OROMEO - import June Merchandiser route into datanory system)
- Import route plan.
- 08:17 PM Datanory - SUNTORY 4.00 hours (Production Ticket(ST) #11895 (Ticket Resolved): KYMMSENG - there are not tally between details and header data)
- Invoice header amount that have promo not updated.
31/05/2024
- 10:37 AM Datanory - SUNTORY 4.00 hours (Production Ticket(ST) #11726 (Ticket Resolved): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.)
- support and stimulation
30/05/2024
- 12:23 PM Datanory - DAILYFRESH 1.00 hour (Production Ticket(ST) #11870 (Ticket Resolved): DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.)
- support and simulation
- 10:19 AM Datanory - DAILYFRESH 4.00 hours (Production Ticket(ST) #11846 (Ticket Resolved): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini)
- support and simulation
- 10:19 AM Datanory - DAILYFRESH 1.00 hour (Production Ticket(ST) #11846 (Ticket Resolved): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini)
- support and simulation
- 09:52 AM Datanory - DAILYFRESH 1.00 hour (Production Ticket(ST) #11869 (Ticket Resolved): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya)
- support and simulation
29/05/2024
- 07:39 PM Express365 0.50 hour (Production Ticket(ST) #11873 (Ticket Resolved): POS - enquiry the POS)
- understand the enquiry
- 03:40 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this)
- support and simulation
- 12:43 PM Datanory - OROMEO 1.00 hour (Production Ticket(ST) #11790 (Ticket Resolved): OROMEO - assign all customers (15787) to user ID: 110001 (Admin))
- add customer to user relation for 110001.
- 11:35 AM Datanory - DAILYFRESH 2.00 hours (Production Ticket(ST) #11766 (Ticket Resolved): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?)
- There are two approval flow for this user.
- 10:41 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11838 (Ticket Resolved): SNEKKU - this cancelled is do by sales team or?)
- Collection created and cancelled at their side.
- 10:26 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11851 (Ticket Resolved): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks)
- Add new customer to user relation.
- 09:50 AM Express365 1.00 hour (Production Ticket(ST) #11867 (Ticket Resolved): Express365 - Enquiry the SST-return)
- check and understand user enquiry
Also available in: Atom