Activity
From 28/04/2024 to 27/05/2024
27/05/2024
- 11:17 PM Datanory - SNEKKU Production Ticket(ST) #11824 (Support In Progress): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MS0'
select * from d... - 12:47 PM Datanory - SNEKKU Production Ticket(ST) #11824: SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from di_mobile_txn_collection_header where doc_no like '%CCMS0000008%'
select * from txn_mobile_collectio... - 12:05 PM Datanory - SNEKKU Production Ticket(ST) #11824 (Ticket Resolved): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- !WhatsApp%20Image%202024-05-27%20at%2011.24.21_e043aa8f.jpg!
!WhatsApp%20Image%202024-05-27%20at%2011.24.28_fe6ab9c0... - 10:00 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Support In Progress): SNEKKU - unpaid got negative amount
- select * from customer where customer_code = '5K033'
select * from txn_invoice_history_header where customer_id = ... - 04:59 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Ticket Resolved): SNEKKU - unpaid got negative amount
- Hi @Rashdan Hussin why unpaid got negative amount?
!b92a743a-f8ff-41a1-8b51-7ed1e9bb7a11.jpg!
- 09:29 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Support In Progress): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- select * from txn_mobile_collection_header where col_no = 'CCADMIN000001-240527'
select * from txn_mobile_collection... - 04:56 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Ticket Resolved): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- hi @Jann Yap MCC, try collection (without check in out), cheque date empty, but got fill in ya
!812cfaa3-8213-431c... - 06:52 PM Datanory - SNEKKU Production Ticket(ST) #11831 (Pending Client Feedback): SNEKKU - picture for collection blur
- @~Leewei can you try take photo from gallery and see whether the photo still got blur
- 06:52 PM Datanory - SNEKKU Production Ticket(ST) #11831 (Support In Progress): SNEKKU - picture for collection blur
- 04:58 PM Datanory - SNEKKU Production Ticket(ST) #11831 (Ticket Resolved): SNEKKU - picture for collection blur
- Hi @Rashdan Hussin picture for collection blur ya, may refer video, when take photo is clear, but after view become b...
- 06:36 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Ticket Resolved): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- 06:35 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Pending Client Verification): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- 03:08 PM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- Invoice has been paid, still show outstanding:
- http://124.217.245.100:90/redmine/issues/11741
- http://124.217.24... - 06:29 PM Datanory - SUNTORY Production Ticket(ST) #11778: KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- SAP issue. Their side need to chnage the conversion factor in SAP
- 06:29 PM Express365 Production Ticket(ST) #11836: Express365 - adjust the SSM number
- Hi Leong,
company 'Pro Office' request to update the SSM number under the footer, could you please assist us to do u... - 06:21 PM Express365 Production Ticket(ST) #11836 (Pending Client Verification): Express365 - adjust the SSM number
- 05:44 PM Express365 Production Ticket(ST) #11836 (Support In Progress): Express365 - adjust the SSM number
- 05:38 PM Express365 Production Ticket(ST) #11836 (Ticket Resolved): Express365 - adjust the SSM number
- !d1cf2abf-1656-4972-9cab-e570f2aa637f.jpg!
Hi sir, how to edit this company number in the sales invoice the correct ... - 06:28 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Ticket Resolved): KYMMSENG - duplicate items when export to ERP
- 06:28 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Pending Client Verification): KYMMSENG - duplicate items when export to ERP
- 04:01 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Escalated to Level 3): KYMMSENG - duplicate items when export to ERP
- 04:00 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Support In Progress): KYMMSENG - duplicate items when export to ERP
- 09:20 AM Datanory - SUNTORY Production Ticket(ST) #11822 (Ticket Resolved): KYMMSENG - duplicate items when export to ERP
- @Joe MCC morning please help to check as Elaine report duplicate items when export to ERP, see if the same root cause...
- 06:25 PM Datanory - SUNTORY Production Ticket(ST) #11812 (Ticket Resolved): KYMMSENG - sell in detail show blank in all transation
- 06:25 PM Datanory - SUNTORY Production Ticket(ST) #11812 (Pending Client Verification): KYMMSENG - sell in detail show blank in all transation
- 06:20 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Ticket Resolved): KYMMSENG - can't find the product code
- 06:20 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Pending Client Verification): KYMMSENG - can't find the product code
- 06:08 PM Datanory - SNEKKU Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- need to do testing on this using low network
- 06:05 PM Datanory - GOLDCREST Production Ticket(ST) #11827 (Pending Client Verification): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- !WhatsApp%20Image%202024-05-27%20at%2018.06.40_a04872c9.jpg!
- 06:03 PM Datanory - GOLDCREST Production Ticket(ST) #11827 (Support In Progress): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- 02:48 PM Datanory - GOLDCREST Production Ticket(ST) #11827: Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- SELECT *
FROM txn_invoice_history_header
WHERE org_id = 'goldcrest'
AND created_date BETWEEN '2024-05-24 00:00:... - 02:04 PM Datanory - GOLDCREST Production Ticket(ST) #11827: Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- exec sp_rpt_sales_invoice_summary_report @start_date='2024-05-24 00:00:00',
@end_date='2024-05-24 00:00:00',@branch=... - 01:47 PM Datanory - GOLDCREST Production Ticket(ST) #11827 (Ticket Resolved): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- !WhatsApp%20Image%202024-05-27%20at%2013.46.38_0953a3ea.jpg!
- 05:01 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Ticket Resolved): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- Hi @Rashdan Hussin invoice sales based on invoice only? As not tally with mysoft
!e17ac716-6e0c-445d-a135-c7065a60... - 03:36 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Ticket Resolved): GOLDCREST - SO didn't upload to sales order approval
- 03:33 PM Datanory - SUNTORY Production Ticket(ST) #11796 (Escalated to Level 3): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- 03:32 PM Datanory - SUNTORY Production Ticket(ST) #11796 (Support In Progress): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- 02:50 PM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- - Clickup status Deployed.
- But when testing, there is invoice that have issue to show foc item. - 12:45 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Pending Client Verification): SNEKKU - help to check any setting wrong caused this
- !WhatsApp%20Image%202024-05-27%20at%2009.26.20_c6b02173.jpg!
- 12:41 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Pending Client Verification): SNEKKU - setting 3% for carton, but why not appear
- 12:04 PM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- Snekku raised an escalation regarding multiple discounts being displayed on each SKU, where the discount is applied b...
- 10:30 AM Datanory - SNEKKU Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 10:30 AM Datanory - SNEKKU Production Ticket(ST) #11686 (Pending Client Verification): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 09:00 AM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- Status in the Clickup In progress
26/05/2024
- 11:04 PM Datanory - GOLDCREST Production Ticket(ST) #11763 (Ticket Resolved): GOLDCREST - didn't reflect to datonory SA report
- 11:04 PM Datanory - GOLDCREST Production Ticket(ST) #11774 (Ticket Resolved): GOLDCREST - Collection didn't reflect to autocount and datanory
- 11:03 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 11:01 PM Datanory - GOLDCREST Production Ticket(ST) #11797 (Ticket Resolved): GOLDCREST - why for branch V all end date change to 23/5/24
- 11:00 PM Datanory - SNEKKU Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
- 10:59 PM Datanory - SUNTORY Production Ticket(ST) #11815 (Ticket Resolved): KYMMSENG - This customer no have HE promotion
- 10:58 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Ticket Resolved): GOLDCREST - why the mobile showing this invoice
25/05/2024
- 04:09 PM Datanory - SNEKKU Production Ticket(ST) #11780 (On-Hold): Snekku- Hi @Azhar13 why like this ya
- issue can be replicate. next, need to refer to L3 before escalating to them to check on promo calculation (%). - cont...
- 09:47 AM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- - end shift.
- handover to arif.
- on sales order page promo column, it will concatenate when more than one promo. ... - 09:00 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Support In Progress): Snekku- Hi @Azhar13 why like this ya
- select * from customer where customer_code = '3c801'
select * from mobile_promotion_customer_qualifier where custo... - 03:22 PM Datanory - GOLDCREST Production Ticket(ST) #11781 (Escalated to Level 3): Goldcrest- hi, this 2 acc still got showing at salesman mobile
- 09:40 AM Datanory - GOLDCREST Production Ticket(ST) #11781: Goldcrest- hi, this 2 acc still got showing at salesman mobile
- - end shift.
- handover to arif.
- not yet further checking. - 03:06 PM Datanory - GOLDCREST Production Ticket(ST) #11801 (Pending Client Verification): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- 09:37 AM Datanory - GOLDCREST Production Ticket(ST) #11801: GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- - end shift.
- handover to arif.
- this ticket already done. just need to inform user. - 03:02 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Pending Client Verification): GOLDCREST - SO didn't upload to sales order approval
select * from member where member_id='2750df1e9be7480da51f72dab18f8cd4'
select * from txn_sales_order_header whe...- 02:42 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Support In Progress): GOLDCREST - SO didn't upload to sales order approval
- 09:32 AM Datanory - GOLDCREST Production Ticket(ST) #11788: GOLDCREST - SO didn't upload to sales order approval
- select * from approval_flow where org_id = 'goldcrest'
select * from member where member_cd = 'evo'
select * fr... - 11:06 AM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Pending Client Verification): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
- 11:03 AM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Support In Progress): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
- 11:02 AM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Ticket Resolved): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
- !0dac22dc-4f6e-479c-8aff-cf0e9accfaf9.jpg!
- 10:57 AM Datanory - GOLDCREST Production Ticket(ST) #11817 (Pending Client Verification): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
- 10:55 AM Datanory - GOLDCREST Production Ticket(ST) #11817 (Support In Progress): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
- 10:55 AM Datanory - GOLDCREST Production Ticket(ST) #11817 (Ticket Resolved): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
- !0db7737f-0185-49b0-a2d7-e307215ced06.jpg!
- 09:49 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- - end shift.
- handover to arif.
- not yet further checking. - 09:21 AM Datanory - SUNTORY Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- - End shift.
- Handover to arif.
- Not yet checking.
24/05/2024
- 02:06 AM Datanory - GOLDCREST Production Ticket(ST) #11801 (Support In Progress): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- select b.branch_code, * from mst_area a
inner join mst_branch b on b.branch_id = a.branch_id
where a.org_id = 'gold... - 06:28 PM Datanory - GOLDCREST Production Ticket(ST) #11801: GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- !6f2256fa-d680-4ca7-a90d-66f99149a8bd.jpg!
Hi, can help to set branch code also? - 11:09 AM Datanory - GOLDCREST Production Ticket(ST) #11801 (Ticket Resolved): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- can help to check salesman activity report 23/5 why didn't come out anything?
but autocount got invoice and collecti... - 12:12 AM Datanory - SUNTORY Production Ticket(ST) #11812 (Escalated to Level 3): KYMMSENG - sell in detail show blank in all transation
- 12:10 AM Datanory - SUNTORY Production Ticket(ST) #11812 (Support In Progress): KYMMSENG - sell in detail show blank in all transation
- 03:19 PM Datanory - SUNTORY Production Ticket(ST) #11812 (Ticket Resolved): KYMMSENG - sell in detail show blank in all transation
- Hi, can help me check about this error?
today sell in detail show blank in all transation
!7108bfad-8af4-4264-926... - 12:05 AM Datanory - SUNTORY Production Ticket(ST) #11815 (Pending Client Verification): KYMMSENG - This customer no have HE promotion
- [19:17, 24/05/2024] +60 17-987 8000: Hai lian is ws.
[19:17, 24/05/2024] +60 17-987 8000: They are selling HE?
[19:... - 11:57 PM Datanory - SUNTORY Production Ticket(ST) #11815 (Support In Progress): KYMMSENG - This customer no have HE promotion
- 06:24 PM Datanory - SUNTORY Production Ticket(ST) #11815 (Ticket Resolved): KYMMSENG - This customer no have HE promotion
- This customer no have HE promotion
!4b23dbe3-beba-47a3-8cf6-b754e2a900da.jpg!
- 07:55 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Pending Client Verification): GOLDCREST - why the mobile showing this invoice
- select * from member where member_id = 'dc954dfdc1db4e2aaf9d2759a1522725'
select * from txn_invoice_history_header... - 07:49 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Support In Progress): GOLDCREST - why the mobile showing this invoice
- 12:37 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Ticket Resolved): GOLDCREST - why the mobile showing this invoice
- Hi pls check for this, WWX started use mobile in Feb 2024, why the mobile showing this invoice
!5eae0ee2-0a03-4003... - 07:02 PM Express365 Production Ticket(ST) #11816 (Ticket Resolved): Express365 - cannot delete the receive payment
- !78b10861-5527-4926-b60d-4e2da3beba61.jpg!
I want to delete 2 item, but i cant
!569bb665-ff97-413c-ad7b-0e4cbae73... - 06:56 PM Datanory - SNEKKU Production Ticket(ST) #11798 (Pending Client Verification): SNEKKU - click import data but not response
- 06:53 PM Datanory - SNEKKU Production Ticket(ST) #11798 (Support In Progress): SNEKKU - click import data but not response
- 10:17 AM Datanory - SNEKKU Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
- hi @Azhar MCC click import data but not response, please assist, thanks
- 06:21 PM Datanory - SNEKKU Production Ticket(ST) #11804 (Support In Progress): SNEKKU - invoice deduct more than collection
- @~Leewei for now you can amend and approve this collection first. However, our team will keep this issue open. We wil...
- 11:42 AM Datanory - SNEKKU Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
- hi @Azhar MCC why different again invoice deduct more than collection
!ebed6bc4-70cd-4b0b-964b-f4a239dbff82.jpg!
... - 04:22 PM Express365 Production Ticket(ST) #11713 (Ticket Resolved): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
- 04:22 PM Express365 Production Ticket(ST) #11713 (Pending Client Verification): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
- !2abf8b47-853e-4383-a53f-cc027b7b1b6d.jpg!
!3cc5a6ce-e5a7-4a1d-99bd-7b8ace3c087d.jpg!
- 04:19 PM Express365 Production Ticket(ST) #11713 (Support In Progress): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
- 04:14 PM Datanory - GOLDCREST Production Ticket(ST) #11797 (Pending Client Verification): GOLDCREST - why for branch V all end date change to 23/5/24
- --select * into DMS_Ecosystem_Backup_Table.dbo._customer_to_user_relation_20240524
--from DMS_EcoSystem.dbo.customer... - 04:10 PM Datanory - GOLDCREST Production Ticket(ST) #11797 (Support In Progress): GOLDCREST - why for branch V all end date change to 23/5/24
- 10:14 AM Datanory - GOLDCREST Production Ticket(ST) #11797 (Ticket Resolved): GOLDCREST - why for branch V all end date change to 23/5/24
- may i check why for branch V all end date change to 23/5/24 ? as previouly all set to year 2099
sorry, is all custom... - 03:21 PM Datanory - SNEKKU Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
- Hi @Azhar MCC Here add on discount percent?
hi @Rashdan Hussin can shown percent?
!1f0d1230-1d89-4740-ad0e-a65d18... - 02:49 PM Datanory - SNEKKU Production Ticket(ST) #11647 (Pending Client Verification): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 12:20 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Escalated to Level 3): KYMMSENG - can't find the product code
- - Issue with the product in datanory using old code while in ERP have new code.
- 12:16 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Support In Progress): KYMMSENG - can't find the product code
- 12:12 PM Express365 Production Ticket(ST) #11805 (Ticket Resolved): Express365 - enquiry account status
- 11:55 AM Express365 Production Ticket(ST) #11805 (Pending Client Verification): Express365 - enquiry account status
- 11:52 AM Express365 Production Ticket(ST) #11805 (Support In Progress): Express365 - enquiry account status
- !Screenshot_1.png!
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- 11:50 AM Express365 Production Ticket(ST) #11805 (Ticket Resolved): Express365 - enquiry account status
- Vegan Life Trading long time not using FAV365 cloud accounting since they didnt pay the subscription. they asking tha...
- 12:04 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Pending Client Verification): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 12:00 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Support In Progress): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 11:49 AM Express365 Production Ticket(ST) #11803 (Ticket Resolved): Express365 - SST report does not capture the 8 %
- 11:48 AM Express365 Production Ticket(ST) #11803 (Pending Client Verification): Express365 - SST report does not capture the 8 %
- 11:43 AM Express365 Production Ticket(ST) #11803: Express365 - SST report does not capture the 8 %
- Hi @365 Principal Leong , may you advise us, the customer created the own SST 8% and used this code to apply to trans...
- 11:38 AM Express365 Production Ticket(ST) #11803 (Support In Progress): Express365 - SST report does not capture the 8 %
- 11:34 AM Express365 Production Ticket(ST) #11803 (Ticket Resolved): Express365 - SST report does not capture the 8 %
- Hi Support, I am from Pro Office Solutions Sdn Bhd
This month I have to run SST for period of Mar & Apr 2024
Howeve... - 11:38 AM Express365 Production Ticket(ST) #11802 (Ticket Resolved): POS - Discount function disable
- 11:38 AM Express365 Production Ticket(ST) #11802 (Pending Client Verification): POS - Discount function disable
- 11:31 AM Express365 Production Ticket(ST) #11802 (Support In Progress): POS - Discount function disable
- Morning @365 Principal Leong , about the POS 's preferences setting for 'Discount Change'.
!285abbfd-2305-4250-b81c-... - 11:29 AM Express365 Production Ticket(ST) #11802 (Ticket Resolved): POS - Discount function disable
- Try tick on this “discount change” and save the setting, but it fail to save to setting
!36ed36bb-364c-4dd8-95aa-b74... - 11:37 AM Datanory - GOLDCREST Production Ticket(ST) #11774 (Pending Client Verification): GOLDCREST - Collection didn't reflect to autocount and datanory
- Previously, invoice INMCJ000006-240318 already do collection CCMCJ000004-240318 but cancelled. But the invoice balanc...
- 11:28 AM Express365 Production Ticket(ST) #11800 (Ticket Resolved): POS - enquiry the chart of account
- 11:27 AM Express365 Production Ticket(ST) #11800 (Pending Client Verification): POS - enquiry the chart of account
- 11:25 AM Express365 Production Ticket(ST) #11800 (Support In Progress): POS - enquiry the chart of account
- 10:57 AM Express365 Production Ticket(ST) #11800 (Ticket Resolved): POS - enquiry the chart of account
- !6b58619f-9785-4f05-8639-acd00486f727.jpg!
Is this correct as expense /discount allowed ?
Morning,
would you... - 11:25 AM Express365 Production Ticket(ST) #11795 (Ticket Resolved): Express365 - new product missing in stock received
- 11:21 AM Express365 Production Ticket(ST) #11799 (Ticket Resolved): POS - enquiry the payment types
- 11:02 AM Express365 Production Ticket(ST) #11799 (Pending Client Verification): POS - enquiry the payment types
- !8f024bbe-83b5-4285-8247-837606fbb0bf.jpg!
!33dc3e38-f2e4-4885-9303-d2601d4bcad3.jpg!
- 10:55 AM Express365 Production Ticket(ST) #11799 (Support In Progress): POS - enquiry the payment types
- 10:55 AM Express365 Production Ticket(ST) #11799 (Ticket Resolved): POS - enquiry the payment types
- !cd07bf42-b4ee-4b4b-81f4-fe3f963e343e.jpg!
- 11:00 AM Datanory - GOLDCREST Production Ticket(ST) #11763 (Pending Client Verification): GOLDCREST - didn't reflect to datonory SA report
- 10:30 AM Datanory - GOLDCREST Production Ticket(ST) #11784 (Ticket Resolved): Goldcrest-- Hi, can help to check why this SO didn't upload to sales order approval?
- 10:29 AM Datanory - GOLDCREST Production Ticket(ST) #11784 (Support In Progress): Goldcrest-- Hi, can help to check why this SO didn't upload to sales order approval?
- 10:06 AM Datanory - SUNTORY Production Ticket(ST) #11796 (Ticket Resolved): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- Hi team, we found this issue in mobile Good Return where once we edit the line item, the warehouse will become Null. ...
23/05/2024
- 10:53 PM Express365 Production Ticket(ST) #11795 (Pending Client Verification): Express365 - new product missing in stock received
- 10:52 PM Express365 Production Ticket(ST) #11795 (Support In Progress): Express365 - new product missing in stock received
- !dcab58e1-d116-4730-a770-77bc1f8edd3a.jpg!
@~Charlie we received an escalate from company 'evest marketing', cust... - 10:50 PM Express365 Production Ticket(ST) #11795 (Ticket Resolved): Express365 - new product missing in stock received
- Hi, can you help me check why I cannot find my stock item at stock received
!fc9dd4db-dada-49af-be2d-a52aa74c5c37.jp... - 10:51 PM Express365 Production Ticket(ST) #11794 (Ticket Resolved): Express365 - Payment received cannot tick invoice
- 10:49 PM Express365 Production Ticket(ST) #11794 (Pending Client Verification): Express365 - Payment received cannot tick invoice
- Hi @365 Principal Leong , may we know what error cause the invoice document in receive payment not allow to tick?
!1... - 10:39 PM Express365 Production Ticket(ST) #11794 (Support In Progress): Express365 - Payment received cannot tick invoice
- 10:39 PM Express365 Production Ticket(ST) #11794 (Ticket Resolved): Express365 - Payment received cannot tick invoice
- I want to ask about system 365
we cannot tick the payment on invoice
!7e56c55e-d04a-4265-8ddd-1c8644007e65.jpg!
- 08:13 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Hi rashdan
This one have not simulate completely due to time constraint
To do List:
have to check the photo i... - 11:55 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- select * from Txn_new_customer_attachment where filename like 'aaf4a2f8-5068-4223-b64f-662b0c07a19a.jpg'
select ... - 11:45 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 10:56 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Pending Client Feedback): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 10:56 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Already request user to upload database
- 09:17 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Ticket Resolved): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- hi @Rashdan Hussin any update for photo unable upload issue? as MC7 upload shown this
please settle as fast as pos... - 08:02 PM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- Hi rasdhan this ticket has to replicate the issue. Where has to set promotion same as production one to check either...
- 11:09 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Ticket Resolved): Snekku- Hi @Azhar13 why like this ya
- !WhatsApp%20Image%202024-05-23%20at%2011.08.05_893b2ffc.jpg!
!WhatsApp%20Image%202024-05-23%20at%2011.08.59_dfb8b95b... - 07:58 PM Datanory - SNEKKU Production Ticket(ST) #11782: Snekku- Hi @Azhar13 this paid, but still have, please assist
- Hi rashdan That one has to verify the with shan you again on the root cause:
Hi lee wai the invoice *IN24/007515* ... - 02:22 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
- !WhatsApp%20Image%202024-05-23%20at%2014.11.02_07ab2881.jpg!
!WhatsApp%20Image%202024-05-23%20at%2014.11.09_1f49f87a... - 07:37 PM Datanory - OROMEO Production Ticket(ST) #11790 (Ticket Resolved): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
- Dear @Rashdan Hussin,
Kindly assist to assign all customers (15787) to user ID: 110001 (Admin). Ms Carmen will be ... - 07:18 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Ticket Resolved): GOLDCREST - SO didn't upload to sales order approval
- Hi, can help to check why this SO didn't upload to sales order approval?
salesman ady upload database u can check it - 07:08 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Ticket Resolved): KYMMSENG - check this good return error
- 03:02 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Pending Client Verification): KYMMSENG - check this good return error
- select * from txn_return_details x
left join txn_return_header h on x.return_id = h.return_id
left join produc... - 02:45 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Support In Progress): KYMMSENG - check this good return error
- 07:04 PM Datanory - TSH Production Ticket(ST) #11760 (Escalated to Level 3): TSH - error that reported by TSH
- 11:44 AM Datanory - TSH Production Ticket(ST) #11760: TSH - error that reported by TSH
- !c61a3659-b20e-4911-9d38-69511dca152b.jpg!
the payment type should be cash but the report show credit
Ahmad bin Saad - 11:14 AM Datanory - TSH Production Ticket(ST) #11760 (Support In Progress): TSH - error that reported by TSH
- 2)The daily sales collection report does not display the transaction details. (Error) Will fix it by this week - DONE...
- 06:32 PM Datanory - GOLDCREST Production Ticket(ST) #11763 (Escalated to Level 3): GOLDCREST - didn't reflect to datonory SA report
- Hi pls check, didn't reflect to datonory SA report INWWX001257-240520
CCWWX001287-240520
Hi pls check, Invoice and ... - 01:57 PM Datanory - GOLDCREST Production Ticket(ST) #11763 (Pending Client Verification): GOLDCREST - didn't reflect to datonory SA report
- 11:31 AM Datanory - GOLDCREST Production Ticket(ST) #11763: GOLDCREST - didn't reflect to datonory SA report
- select * from mst_area where org_id = 'goldcrest' and branch_id = 'a263d06e9a504ebe9f52a430f298b1ad'
select * from m... - 10:05 AM Datanory - GOLDCREST Production Ticket(ST) #11763: GOLDCREST - didn't reflect to datonory SA report
- !c7cddc4c-0ce9-4681-ad8a-f9c9b39cd331.jpg!
- 06:06 PM Datanory - GOLDCREST Production Ticket(ST) #11774: GOLDCREST - Collection didn't reflect to autocount and datanory
- --Checking
select * from txn_mobile_collection_header where col_no = 'CCMCJ000359-240521'
select * from txn_mobile_... - 04:58 PM Datanory - GOLDCREST Production Ticket(ST) #11784 (Ticket Resolved): Goldcrest-- Hi, can help to check why this SO didn't upload to sales order approval?
- salesman ady upload database u can check it
- 03:05 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Ticket Resolved): KYMMSENG - can't find the product code
- can't find the product code above in system
!7f81c470-9ba8-4dbc-ae20-765575104edd.jpg!
!a47da63b-3bce-4e52-9e4c-... - 01:51 PM Datanory - GOLDCREST Production Ticket(ST) #11764 (Ticket Resolved): GOLDCREST - Salesman inform me, he can't check out
- 01:50 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Ticket Resolved): KYMMSENG - No have promotion list
- 11:43 AM Datanory - GOLDCREST Production Ticket(ST) #11781 (Support In Progress): Goldcrest- hi, this 2 acc still got showing at salesman mobile
- select * from txn_credit_note_history_header_at where credit_note_no= 'CNMCJ000002-240322' order by at_date desc
sel... - 11:30 AM Datanory - GOLDCREST Production Ticket(ST) #11781 (Ticket Resolved): Goldcrest- hi, this 2 acc still got showing at salesman mobile
- !WhatsApp%20Image%202024-05-23%20at%2010.13.48_e1303e15.jpg!
!WhatsApp%20Image%202024-05-23%20at%2010.13.48_f3807f36... - 10:00 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- As I checked with shu ern the next release will be 30/5/2024
22/05/2024
- 07:44 AM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- follow up
- 07:43 AM Datanory - SNEKKU Production Ticket(ST) #11737 (Monitoring): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 07:42 AM Datanory - SNEKKU Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
- payment receipt can add on details below?
- Cheque No : sales team key cheque no if payment by cheque, key cash if p... - 07:40 AM Datanory - GOLDCREST Production Ticket(ST) #11763: GOLDCREST - didn't reflect to datonory SA report
- issue SA report:
1. branch tcw - should be under user tcw , but user WWX perform the txn, hence not match member id
... - 07:35 AM Datanory - GOLDCREST Production Ticket(ST) #11763 (Support In Progress): GOLDCREST - didn't reflect to datonory SA report
- 06:39 PM Datanory - GOLDCREST Production Ticket(ST) #11774: GOLDCREST - Collection didn't reflect to autocount and datanory
- Select ci.collection_invoices_id, Max(ci.collection_id), ci.invoice_id, '', Max(ihh.invoice_balance), Max(isnull(ci.p...
- 06:38 PM Datanory - GOLDCREST Production Ticket(ST) #11774 (Support In Progress): GOLDCREST - Collection didn't reflect to autocount and datanory
- select * from member where member_cd = 'mcj'
select * from txn_mobile_collection_header where col_no like '%CCMCJ0... - 03:58 PM Datanory - GOLDCREST Production Ticket(ST) #11774 (Ticket Resolved): GOLDCREST - Collection didn't reflect to autocount and datanory
- Hi pls check, Collection didn't reflect to autocount and datanory
CCMCJ000359-240521
CCMCJ000360-240521
!8cd8d1... - 04:49 PM Datanory - TSH Production Ticket(ST) #11759 (Ticket Resolved): TSH - collection report has no data show
- 04:40 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
- 04:29 PM Datanory - SUNTORY Production Ticket(ST) #11778 (Escalated to Level 3): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- 04:28 PM Datanory - SUNTORY Production Ticket(ST) #11778 (Support In Progress): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- 04:27 PM Datanory - SUNTORY Production Ticket(ST) #11778 (Pending Client Feedback): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- Hi @Rashdan Hussin pls log another issue for CNY pack SKU when export to Distributor the qty invoice is not correct, ...
- 04:23 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Pending Client Verification): KYMMSENG - No have promotion list
- select * from customer where customer_name like '%ONE GLORY ENTERPRISE%'
select * from product_item where item_code ... - 04:18 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Support In Progress): KYMMSENG - No have promotion list
- 04:17 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Ticket Resolved): KYMMSENG - No have promotion list
- No have promotion list
- 04:14 PM Datanory - DAILYFRESH Production Ticket(ST) #11776 (Ticket Resolved): DAILYFRESH - how at handheld have double cstmr name
- select * from customer where customer_code = 'ASCS0755'
select * from customer_at where customer_code = 'ASCS0755'
... - 04:11 PM Datanory - DAILYFRESH Production Ticket(ST) #11776 (Support In Progress): DAILYFRESH - how at handheld have double cstmr name
- 04:11 PM Datanory - DAILYFRESH Production Ticket(ST) #11776 (Ticket Resolved): DAILYFRESH - how at handheld have double cstmr name
- Hi Technical, Can i know how at handheld have double cstmr name ya? AST17. Please advice
!90c63a68-4f1a-487b-b9c5-... - 04:09 PM Datanory - DAILYFRESH Production Ticket(ST) #11775 (Ticket Resolved): DAILYFRESH - Sales Quantity By Item Report. Please assist.
- !4d40ae78-69af-421c-b3af-ce873ea51ef7.jpg!
!94c290e7-3d81-4474-9720-ca479c017940.jpg!
the highlighted column can ... - 04:01 PM Datanory - DAILYFRESH Production Ticket(ST) #11775 (Support In Progress): DAILYFRESH - Sales Quantity By Item Report. Please assist.
- 04:01 PM Datanory - DAILYFRESH Production Ticket(ST) #11775 (Ticket Resolved): DAILYFRESH - Sales Quantity By Item Report. Please assist.
- Morning Technical team. Sales Quantity By Item Report. Please assist.
!0efa6dc9-0925-4ef8-9450-5df18d7e9f7d.jpg!
- 03:56 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Ticket Resolved): KYMMSENG - check this good return error
- @Cris Neoh MCC pls help me check this good return error
@Rashdan Hussin this is the return number, L1 should ask use... - 03:50 PM Datanory - TSH Production Ticket(ST) #11772 (Ticket Resolved): TSH - datanory website show error when select Report module
- [12:43, 22/05/2024] Shanyou MCC: This one is not at report, its a web issue
[12:58, 22/05/2024] Shu Ern MCC: it's du... - 03:45 PM Datanory - TSH Production Ticket(ST) #11772 (Support In Progress): TSH - datanory website show error when select Report module
- 03:44 PM Datanory - TSH Production Ticket(ST) #11772 (Ticket Resolved): TSH - datanory website show error when select Report module
- Hi, admin inform that datanory website show error when select Report module
!895cce70-c9e9-458e-9993-fc027a306840.... - 10:55 AM Datanory - TSH Production Ticket(ST) #11771 (Ticket Resolved): TSH - salesman unable to perform upload
- 10:50 AM Datanory - TSH Production Ticket(ST) #11771 (Support In Progress): TSH - salesman unable to perform upload
- 10:50 AM Datanory - TSH Production Ticket(ST) #11771 (Ticket Resolved): TSH - salesman unable to perform upload
- Morning @Louise MCC, my salesman unable to perform upload today.
Need your assist on this urgently
!38936c2d-ae14...
21/05/2024
- 09:46 PM Datanory - GOLDCREST Production Ticket(ST) #11748 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
- Same issue as http://124.217.245.100:90/redmine/issues/11731
- 09:44 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
- Same issue as http://124.217.245.100:90/redmine/issues/11731
- 09:42 PM Datanory - GOLDCREST Production Ticket(ST) #11750 (Ticket Resolved): GOLDCREST - So how to solve it? For this customer 302K/346 no more outstanding
- 09:27 PM Datanory - SUNTORY Production Ticket(ST) #11770 (Ticket Resolved): KYMMSENG - Upload error
- 09:17 PM Datanory - SUNTORY Production Ticket(ST) #11770 (Support In Progress): KYMMSENG - Upload error
- 09:17 PM Datanory - SUNTORY Production Ticket(ST) #11770 (Ticket Resolved): KYMMSENG - Upload error
- !70dd754e-7894-4c36-a327-1ecf8207ca6d.jpg!
User hit error when want to Upload. - 09:14 PM Datanory - SUNTORY Production Ticket(ST) #11769 (Ticket Resolved): KYMMSENG - cant upload
- 09:07 PM Datanory - SUNTORY Production Ticket(ST) #11769 (Support In Progress): KYMMSENG - cant upload
- 09:07 PM Datanory - SUNTORY Production Ticket(ST) #11769 (Ticket Resolved): KYMMSENG - cant upload
- cant upload
!fc3b20d2-5c9a-4ce3-8fe4-baea09649d20.jpg!
- all user cannot do Upload and Upload database. - 04:15 PM Datanory - GOLDCREST Production Ticket(ST) #11764 (Pending Client Verification): GOLDCREST - Salesman inform me, he can't check out
- 04:12 PM Datanory - GOLDCREST Production Ticket(ST) #11764 (Support In Progress): GOLDCREST - Salesman inform me, he can't check out
- 10:48 AM Datanory - GOLDCREST Production Ticket(ST) #11764 (Ticket Resolved): GOLDCREST - Salesman inform me, he can't check out
- Salesman inform me, he can't check out, then he do like this only can check out
!73588c13-94e2-468f-8a3b-be62588b3... - 03:36 PM Datanory Trial Production Ticket(ST) #11768 (Ticket Resolved): TLE - Request for TLE Trial Environment Setup
- Dear Rashdan,
Based on our previous conversation, kindly assist with setting up a trial environment for TLE.
At... - 03:10 PM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Escalated to Level 3): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- 02:04 PM Datanory - DAILYFRESH Production Ticket(ST) #11766: DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- select * from approval_flow where org_id = 'A000003' and activity = 'Van Goods Request'
select * from approval_flow_... - 11:38 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Support In Progress): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- Based on checking, SRB07 was assigned to two branches, SRB and SHA. And there is approver for both branches.
VanGood... - 11:37 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Ticket Resolved): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- Hi Technical Team. For Van Goods Request Approval for SRB07 whose should be approve? SRB01 right? But this 2 days, th...
- 02:57 PM Datanory - SNEKKU Production Ticket(ST) #11762 (Escalated to Level 3): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- select * from member where member_cd = 'MC5'
select * from customer where customer_code = '10T09'
select * from t... - 10:49 AM Datanory - SNEKKU Production Ticket(ST) #11762 (Support In Progress): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- 09:02 AM Datanory - SNEKKU Production Ticket(ST) #11762 (Ticket Resolved): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- hi @Azhar MCC why last visit shown 20/05/24 for 10T09, user MC5? as last visit should be 07/05/24
!9ca139ae-f4d5-4... - 10:56 AM Datanory - SNEKKU Production Ticket(ST) #11761 (Support In Progress): SNEKKU - receipt can add on details below?
- in discussion with Lee Wei to get better expectations and explanation
- 08:58 AM Datanory - SNEKKU Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
- hi @Azhar MCC receipt can add on details below?
- Cheque No
- invoice and cn document Date
- original invoice and ... - 10:45 AM Datanory - GOLDCREST Production Ticket(ST) #11763 (Ticket Resolved): GOLDCREST - didn't reflect to datonory SA report
- Hi pls check, didn't reflect to datonory SA report INWWX001257-240520
CCWWX001287-240520 - 10:39 AM Datanory - GOLDCREST Production Ticket(ST) #11736 (Ticket Resolved): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- 10:37 AM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- https://app.clickup.com/t/86epd0u9h
- 10:25 AM Datanory - GOLDCREST Production Ticket(ST) #11731 (Escalated to Level 3): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- 10:07 AM Datanory - SNEKKU Production Ticket(ST) #11758 (Ticket Resolved): SNEKKU - unable save, shown bank blank
20/05/2024
- 06:19 PM Datanory - SNEKKU Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
- Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing...
- 06:18 PM Datanory - SNEKKU Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
- Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing...
- 06:12 PM Datanory - SUNTORY Production Ticket(ST) #11674 (Ticket Resolved): suntory- I saw the decimal point difference for 08th and 09th any reason ?
- 06:07 PM Datanory - SUNTORY Production Ticket(ST) #11674 (Support In Progress): suntory- I saw the decimal point difference for 08th and 09th any reason ?
- 06:05 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- Clickup status: Current Sprint
- 05:59 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Ticket Resolved): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- 05:55 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Pending Client Verification): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- 05:53 PM Datanory - TSH Production Ticket(ST) #11760 (Ticket Resolved): TSH - error that reported by TSH
- @Rashdan Hussin I have summarised the error that reported by TSH:
1)There is an error in the system displaying the... - 05:49 PM Datanory - SNEKKU Production Ticket(ST) #11686: SNEKKU - other modules, follow item code ya, can change to follow item code?
- Status in clickup: Test
- 05:42 PM Datanory - SNEKKU Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- - now able to choose collection date
- but collection date not in sequence - 05:26 PM Datanory - GOLDCREST Production Ticket(ST) #11750 (Support In Progress): GOLDCREST - So how to solve it? For this customer 302K/346 no more outstanding
- 10:15 AM Datanory - GOLDCREST Production Ticket(ST) #11750 (Ticket Resolved): GOLDCREST - So how to solve it? For this customer 302K/346 no more outstanding
- Hi pls check, I296886 already paid 27/04/24 (bcoz this inv showing in mobile, salesman issue collection and wrongly ...
- 05:24 PM Datanory - TSH Production Ticket(ST) #11759 (Pending Client Verification): TSH - collection report has no data show
- 05:19 PM Datanory - TSH Production Ticket(ST) #11759 (Support In Progress): TSH - collection report has no data show
- 02:43 PM Datanory - TSH Production Ticket(ST) #11759 (Ticket Resolved): TSH - collection report has no data show
- @Rashdan Hussin For TSH collection report has no data show, can help to check?
!7efeddab-79d4-486b-bd35-a6a02ed9cd... - 05:17 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
- 05:16 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Ticket Resolved): GOLDCREST - pls check this issue
- 05:15 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
- 02:10 PM Datanory - SNEKKU Production Ticket(ST) #11758 (Support In Progress): SNEKKU - unable save, shown bank blank
- 02:10 PM Datanory - SNEKKU Production Ticket(ST) #11758 (Ticket Resolved): SNEKKU - unable save, shown bank blank
- hi @Azhar MCC unable save, shown bank blank
but we never fill up ya
!4e14938d-0cb6-40c6-a16d-06a17cca46c2.jpg!
!... - 10:55 AM Datanory - GOLDCREST Production Ticket(ST) #11748 (Pending Client Verification): GOLDCREST - why already settled the payment, still showing in mobile?
- select * from customer where customer_code = '302M/170'
select * from member where member_id = '3285f21092ff4c4aa4b8... - 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11748 (Support In Progress): GOLDCREST - why already settled the payment, still showing in mobile?
- 10:04 AM Datanory - GOLDCREST Production Ticket(ST) #11748 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
- Hi pls check, why already settled the payment, still showing in mobile?
Customer code: 302M/170
!457e1bba-38f9-... - 10:15 AM Express365 Production Ticket(ST) #11749 (Ticket Resolved): Finance365 - udpate the company detail
- 10:11 AM Express365 Production Ticket(ST) #11749 (Pending Client Verification): Finance365 - udpate the company detail
- !2911bbc3-7dad-40bb-bae1-246b6a41f11e.jpg!
!2e894a0e-9ab6-40b7-92c5-68b9ed26dd6c.jpg!
- 10:09 AM Express365 Production Ticket(ST) #11749 (Support In Progress): Finance365 - udpate the company detail
- 10:08 AM Express365 Production Ticket(ST) #11749 (Ticket Resolved): Finance365 - udpate the company detail
- please delete company BONUS FORTUNA F&B SDN BHD and change to new company name BONUS FORTUNA SDN BHD
because company... - 10:04 AM Finance365 Production Ticket(ST) #11747 (Ticket Resolved): Finance365 - Tax amount not appear in SST Transaction Report
- 10:03 AM Finance365 Production Ticket(ST) #11747: Finance365 - Tax amount not appear in SST Transaction Report
- Hi Ms, this is our contact for express365, you may write your concern to this phone number,
You may address me - Al... - 10:03 AM Finance365 Production Ticket(ST) #11747 (Pending Client Verification): Finance365 - Tax amount not appear in SST Transaction Report
- 10:00 AM Finance365 Production Ticket(ST) #11747 (Support In Progress): Finance365 - Tax amount not appear in SST Transaction Report
- !fc06ad46-7c9a-4272-9a0d-bd6e855c90a7.jpg!
- 10:00 AM Finance365 Production Ticket(ST) #11747 (Ticket Resolved): Finance365 - Tax amount not appear in SST Transaction Report
- *call with user*
User said the SST transaction Listing report does not show the 2023 sales invoice 's tax amount. ... - 09:49 AM Express365 Production Ticket(ST) #11588 (Ticket Resolved): Express365 - Enquire on Integrate with Easy Store
- 09:43 AM Express365 Production Ticket(ST) #11625 (Ticket Resolved): Express365 - name of PDF filename
- 09:34 AM Express365 Production Ticket(ST) #11625: Express365 - name of PDF filename
- Currently only sales invoice filename is followed by doc number
Hi Mr Chan, we have checked with developer on the ...
18/05/2024
- 03:19 PM Datanory - GOLDCREST Production Ticket(ST) #11736 (Pending Client Feedback): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- Hi
Pls understand our office operating hours
Monday-Friday-8.30am to 5.30pm
Saturday-8.30am to 12.30pm
... - 10:53 AM Datanory - GOLDCREST Production Ticket(ST) #11736 (Support In Progress): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- in progress verify logic with tech team.
as first, i noticed that we integrate the mentioned invoice with PCS price,... - 03:14 PM Datanory - SNEKKU Production Ticket(ST) #11737 (Escalated to Level 3): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 11:42 AM Datanory - SNEKKU Production Ticket(ST) #11737 (Support In Progress): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 03:12 PM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- need further discussion with Goldcrest admin as got 2 collection for this invoice, 1 is backend collection (Autocount...
17/05/2024
- 07:00 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Pending Client Verification): SNEKKU - collection unable approve
- 02:54 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Escalated to Level 3): SNEKKU - collection unable approve
- 02:51 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Support In Progress): SNEKKU - collection unable approve
- 02:51 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
- hi @Azhar MCC, collection unable approve it got CN
!615a4615-1a37-49dc-b19f-5dd645a9aff8.jpg!
hi @Rashdan Hussi... - 06:55 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Pending Client Verification): GOLDCREST - pls check this issue
- select * from customer where customer_code = '302k/346'
select * from member where member_id = '2c9e40b5f5904775b711... - 06:52 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Support In Progress): GOLDCREST - pls check this issue
- 02:46 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Ticket Resolved): GOLDCREST - pls check this issue
- !6d1b2b10-8c72-4698-acbc-756394c497b0.jpg!
!ccb8ee38-f42d-4b75-96db-dbae4f2a5def.jpg!
!175551d6-8463-4470-ab3b-1b43... - 06:52 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Pending Client Verification): GOLDCREST - why already settled the payment, still showing in mobile?
- select * from customer where customer_code = '305p/009'
select * from member where member_id = '0d5eda133f2946f1aef0... - 06:42 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Support In Progress): GOLDCREST - why already settled the payment, still showing in mobile?
- 02:48 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
- Hi pls check, why already settled the payment, still showing in mobile?
!8cd1a2d3-a946-420b-ba42-9e09616545f4.jpg!... - 06:20 PM Datanory - SNEKKU Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- This part need to do testing where Do collection and approve collection on the next day
Could not replicate in the ... - 12:38 PM Datanory - SNEKKU Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- !WhatsApp%20Image%202024-05-17%20at%2012.36.13_86bfdfb9.jpg!
select * from txn_mobile_collection_header where ... - 12:27 PM Datanory - SNEKKU Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 06:13 PM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
select * from txn_mobile_collection_invoice where col_id= '04d4dd14-409b-4f60-b391-83bd568a4545'
select * from ...- 05:15 PM Datanory - GOLDCREST Production Ticket(ST) #11736: Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- SELECT
sod.base_uom_list_price,
pp.selling_price,
pt.item_name,
pt.item_code,
pp.sellin... - 12:24 PM Datanory - GOLDCREST Production Ticket(ST) #11736 (Ticket Resolved): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- !WhatsApp%20Image%202024-05-17%20at%2010.50.46_ab7b57a1.jpg!
- 04:30 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Pending Client Verification): KYMMSENG - Another issue is Return
- 04:27 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Support In Progress): KYMMSENG - Another issue is Return
- 02:42 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
- Promo Error > Return Goods Stock into system > But how come my stock still non add back ...?
any step miss-out
!3... - 12:03 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Escalated to Level 3): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- https://app.clickup.com/t/86epc9933
- 11:32 AM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- select * from txn_invoice_history_header where invoice_no= 'INWWQ000613-240515'
select * from txn_invoice_history_de... - 11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- select * from txn_invoice_history_header where invoice_no= 'INWWQ000311-240417'
select * from txn_invoice_history_de... - 10:57 AM Express365 Production Ticket(ST) #11735 (Ticket Resolved): Express365 - request Chart of Account template
- 10:29 AM Express365 Production Ticket(ST) #11735 (Pending Client Verification): Express365 - request Chart of Account template
- 10:27 AM Express365 Production Ticket(ST) #11735 (Support In Progress): Express365 - request Chart of Account template
- 10:26 AM Express365 Production Ticket(ST) #11735 (Ticket Resolved): Express365 - request Chart of Account template
- Where can I get the template to import?
Can I get the template by 10?
CHART of Accounts
As we would like to impo... - 09:25 AM Datanory - NIBOU Production Ticket(ST) #11705 (Ticket Resolved): NIBOU - checking all the active users for Nibou
- Dear @Louise Lim,
Kindly refer below information as requested:
AIDAH
Mar-24
FOO
Feb-24
JUSTIN
...
16/05/2024
- 04:17 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Escalated to Level 3): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- https://app.clickup.com/t/86epc33ck
- 04:16 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Support In Progress): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- 02:45 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Pending Client Feedback): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- Hi @~Suzanne , kindly help to request user WWQ to upload database for further checking.
- 02:44 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Support In Progress): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- 01:14 PM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- Based on my finding, I suspect there is reciept issue ( it did not show complete SKUs in the list)
SELECT ptem.item_... - 02:44 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Pending Client Feedback): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- hi @~Suzanne , can we remote to your anydesk?
- 12:10 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Support In Progress): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- Hi @~Suzanne , noted on the escalation. We will check on it and revert back in soonest possible.
!2.jpg!
!1.jpg!
- 12:09 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Ticket Resolved): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- 12:47 PM Datanory - SNEKKU Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
- the qualifier will not effect the promotion right .
the summary of the order for user reference on how much they hav... - 10:41 AM Datanory - SNEKKU Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 10:11 AM Datanory - SNEKKU Production Ticket(ST) #11727 (Pending Client Verification): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-16%20at%2009.57.34_b2a5fb6a.jpg!
- 10:01 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
- The root cause is due to the customer is created today, but the refresh promotion engine run at midnight
- 10:00 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Pending Client Verification): Suntory- No promotion for all items
- 10:00 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Support In Progress): Suntory- No promotion for all items
- 09:59 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Ticket Resolved): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- 09:58 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Pending Client Verification): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- Hi @~Goldcrest Hotline , the mentioned invoice and collection already appear in the salesman activity report. the roo...
15/05/2024
- 06:18 PM Datanory - SNEKKU Production Ticket(ST) #11727: SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- https://app.clickup.com/t/86epbw7k5
- 06:18 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Escalated to Level 3): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Support In Progress): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-15%20at%2017.59.08_08c5a08b.jpg!
!WhatsApp%20Image%202024-05-15%20at%2017.59.00_bf6c0229... - 06:15 PM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- https://app.clickup.com/t/86epbw0x3
- 06:14 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
-
- 06:13 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Support In Progress): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- 02:20 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection...
- 06:01 PM Datanory - SUNTORY Production Ticket(ST) #11721: Suntory- No promotion for all items
- -- Handover to arif
- 12:10 PM Datanory - SUNTORY Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
- !WhatsApp%20Image%202024-05-15%20at%2010.00.51_93a8c57d.jpg!
@Rashdan Hussin MCC pls check & try simulate based ... - 05:34 PM Datanory - GOLDCREST Production Ticket(ST) #11720 (Pending Client Feedback): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- Hi,
"hi, INJNL001833-240514 didn't shown in salesman activity report"
check with you, this customer should be under... - 03:55 PM Datanory - GOLDCREST Production Ticket(ST) #11720 (Escalate to 2nd Level Support): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- 11:30 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Support In Progress): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
select * from txn_mobile_collection_header where col_id like 'd264571c-4cff-478d-844d-0d5633733ab7'
select * from ...- 11:28 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Ticket Resolved): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- 04:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Ticket Resolved): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- 12:44 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Pending Client Verification): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- 12:38 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Support In Progress): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- 12:37 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Ticket Resolved): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- !WhatsApp%20Image%202024-05-15%20at%2011.54.44_7664b5e5.jpg!
!WhatsApp%20Image%202024-05-15%20at%2011.54.44_3acf9b6b... - 03:59 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Ticket Resolved): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- @Rashdan Hussin MCC please log this issue and further check
!WhatsApp%20Image%202024-05-15%20at%2015.23.05_d4b3dd9e.... - 03:06 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Ticket Resolved): Dailyfresh - Tapi stock roti pulak xda
- 02:22 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Pending Client Feedback): Dailyfresh - Tapi stock roti pulak xda
- @~Nana Azira as per our called, kindly request user to do van good request (internal adjustment) for this inventory c...
- 02:21 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Support In Progress): Dailyfresh - Tapi stock roti pulak xda
- 10:12 AM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Ticket Resolved): Dailyfresh - Tapi stock roti pulak xda
- !WhatsApp%20Image%202024-05-15%20at%2009.23.58_c2b9be2e.jpg!
- 02:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Ticket Resolved): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 09:19 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Pending Client Verification): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 09:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Support In Progress): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 09:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Ticket Resolved): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 02:18 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Ticket Resolved): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- !WhatsApp%20Image%202024-05-15%20at%2013.36.52_f0ab5e80.jpg!
!WhatsApp%20Image%202024-05-15%20at%2013.37.23_78ea9128... - 11:36 AM Datanory - GOLDCREST Production Ticket(ST) #11702 (Ticket Resolved): goldcrest- Hi pls check, direction missing
14/05/2024
- 06:37 PM Datanory - SNEKKU Production Ticket(ST) #11692: SNEKKU - Some of the picture empty and half
- - user already use wifi but the image still same.
escalate to azhar. end of shift. - 06:35 PM Datanory - SNEKKU Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- - already simulate the issue by take photo in sales order and photo taking module using admin on behalf mo.
- cannot... - 06:30 PM Datanory - NIBOU Production Ticket(ST) #11705 (Pending Client Verification): NIBOU - checking all the active users for Nibou
- --mobile login
select distinct a.member_id, b.member_cd from sync_mobile_token a
inner join member b on a.member_id... - 06:27 PM Datanory - NIBOU Production Ticket(ST) #11705 (Support In Progress): NIBOU - checking all the active users for Nibou
- 10:35 AM Datanory - NIBOU Production Ticket(ST) #11705 (Ticket Resolved): NIBOU - checking all the active users for Nibou
- Dear Arif,
Following up on our previous discussion, could you please help by checking all the active users for Nib... - 05:51 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Ticket Resolved): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 05:46 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Pending Client Verification): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 04:09 PM Datanory - GOLDCREST Production Ticket(ST) #11698: Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
-
select * into DMS_EcoSystem_backup_table.dbo.txn_mobile_collection_header_14052024
from DMS_EcoSystem.dbo.txn_... - 05:20 PM Express365 Production Ticket(ST) #11713 (Ticket Resolved): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check m...
- 04:54 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- 02:14 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Support In Progress): SNEKKU - Issue of collection in web
- --select * into DMS_Ecosystem_Backup_Table.dbo._txn_mobile_collection_header_20240514
--from DMS_EcoSystem.dbo.txn_m... - 02:14 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- - Found some collections details were not correct.
- Admin use cheque and CN to knock off invoices but CN was recog... - 04:49 PM Datanory - SUNTORY Production Ticket(ST) #11643 (Pending Client Feedback): SUNTORY - block certain URL in android enterprise
- - Already enable firewall for Suntory02 profile policy.
- Wait feedback from client to able to proceed apply firewal... - 10:37 AM Datanory - SUNTORY Production Ticket(ST) #11643 (Support In Progress): SUNTORY - block certain URL in android enterprise
- 04:45 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 03:28 PM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- select * from txn_mobile_collection_header where col_id like '432743db-5af4-46d7-a303-a447d93331d2'
select * from tx... - 03:28 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Escalated to Level 3): hi @Azhar13 again, already deduct previously, but still shown in collection
- When a collection is completed on the mobile app and the user uploads the database, the invoice balance should be kno...
- 03:16 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Support In Progress): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:16 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:06 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- 02:22 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Pending Client Verification): Snekku- hi @Azhar13 unable approve
- 12:47 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Escalated to Level 3): Snekku- hi @Azhar13 unable approve
- https://app.clickup.com/t/86epbec18
- 12:44 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Support In Progress): Snekku- hi @Azhar13 unable approve
- 12:44 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- !Snekku_escaption%20error.png!
- 12:09 PM Datanory - GOLDCREST Production Ticket(ST) #11702 (Support In Progress): goldcrest- Hi pls check, direction missing
- 09:18 AM Datanory - GOLDCREST Production Ticket(ST) #11702 (Ticket Resolved): goldcrest- Hi pls check, direction missing
- !WhatsApp%20Image%202024-05-13%20at%2017.08.41_4e300fb7.jpg!
!WhatsApp%20Image%202024-05-13%20at%2017.08.41_430bb8bb... - 12:07 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- As I checked with shu ern this is already fixed and waiting for jann advise on production release.
- 12:05 PM Datanory - SUNTORY Production Ticket(ST) #11656: Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- technical team claimed that this issue has been fixed but As I tested in the suntory the issue is still there where I...
- 11:37 AM Datanory - GOLDCREST Production Ticket(ST) #11676 (Ticket Resolved): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
- 11:09 AM Express365 Production Ticket(ST) #11703 (Ticket Resolved): Express365- Morning Problem unsolved
- As we checked with Leong , this has been modified and alreadysend customer on how to change the logo height
- 11:05 AM Express365 Production Ticket(ST) #11703 (Support In Progress): Express365- Morning Problem unsolved
- As I check with alfred, this is regarding the printing preference where the customer asked to adjust size of the logo...
- 10:27 AM Express365 Production Ticket(ST) #11703 (Ticket Resolved): Express365- Morning Problem unsolved
13/05/2024
- 07:58 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- @~Leewei here the updated collection receipt from mobile for collection CCMS2000023-240508. Kindly refer the receipt ...
- 05:36 PM Datanory - GOLDCREST Production Ticket(ST) #11698: Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 1. Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
findings:
Collectio... - 05:34 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Support In Progress): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 03:28 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Ticket Resolved): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- !2.jpg!
!5.jpg!
!3.jpg!
!1.jpg!
Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX00... - 04:45 PM Datanory - SUNTORY Production Ticket(ST) #11443 (Ticket Resolved): SUNTORY - Reporting and invoice printing issue
- 03:20 PM Datanory - SUNTORY Production Ticket(ST) #11443: SUNTORY - Reporting and invoice printing issue
- hi rashdan, as discussed please try again. suspected got data issue, not reporting issue
- 03:34 PM Datanory Trial Production Ticket(ST) #11645: FERNTEA - Setup New Organisation
- - On hold
- Tech team need to fix add new organisation issue - 03:32 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Escalated to Level 3): SNEKKU - help to check any setting wrong caused this
- 03:30 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Support In Progress): SNEKKU - help to check any setting wrong caused this
- https://app.clickup.com/t/86epb655e
- 03:29 PM Datanory - SNEKKU Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
- https://app.clickup.com/t/86epb655e
- 03:29 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Escalated to Level 3): SNEKKU - setting 3% for carton, but why not appear
- 03:27 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Support In Progress): SNEKKU - setting 3% for carton, but why not appear
- 03:27 PM Datanory - GOLDCREST Production Ticket(ST) #11539 (Ticket Resolved): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- 11:35 AM Datanory - GOLDCREST Production Ticket(ST) #11539 (Pending Client Verification): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- This is due to the cancelled foc items did not update the actual inventory. Same issue happened to WWX and WWQ.
W... - 03:17 PM Datanory Production Production Ticket(ST) #11385 (Escalated to Level 3): Product Data Import Issues
- @Mcc Jann as tested, if using xlsx file in route plan module, there is no issue to import but if using csv file will ...
- 03:16 PM Datanory Production Production Ticket(ST) #11385 (Support In Progress): Product Data Import Issues
- 03:16 PM Datanory Production Production Ticket(ST) #11384 (Escalated to Level 3): Customer Data Import Issues
- @Mcc Jann as tested, if using xlsx file in route plan module, there is no issue to import but if using csv file will ...
- 02:39 PM Datanory Production Production Ticket(ST) #11384 (Support In Progress): Customer Data Import Issues
- 02:30 PM Datanory - GOLDCREST Production Ticket(ST) #11604 (Ticket Resolved): can help to delete credit note for this 3 acc?
- 02:28 PM Datanory - GOLDCREST Production Ticket(ST) #11695 (Ticket Resolved): RE: Goldcrest Active User Start period
- 10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Pending Client Verification): RE: Goldcrest Active User Start period
- 10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Support In Progress): RE: Goldcrest Active User Start period
- 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Ticket Resolved): RE: Goldcrest Active User Start period
- Dear Arif,
Following up on our previous discussion, could you please help by checking all the active users for Gol... - 12:03 PM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Ticket Resolved): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
- 11:58 AM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Support In Progress): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
- 11:44 AM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Ticket Resolved): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
- 11:59 AM Datanory - SNEKKU Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 11:58 AM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Ticket Resolved): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
- 11:49 AM Datanory - SNEKKU Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 10:57 AM Test Server Production Ticket(ST) #11694 (Ticket Resolved): Hi Arif, unable to remote test server.
- 10:55 AM Test Server Production Ticket(ST) #11694 (Support In Progress): Hi Arif, unable to remote test server.
- 10:20 AM Test Server Production Ticket(ST) #11694 (Ticket Resolved): Hi Arif, unable to remote test server.
- Hi Arif, unable to remote test server.
192.168.0.201 - 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11688 (Ticket Resolved): GOLDCREST - inv & collection didn't reflect to autocount
- 10:24 AM Datanory - OROMEO Production Ticket(ST) #11675 (Ticket Resolved): OROMEO - import the assigned merchandiser to Datanory
- 10:21 AM Datanory - GOLDCREST Production Ticket(ST) #11615 (Ticket Resolved): hi, just now check still got cn in this 3acc
- 09:41 AM Datanory Production Production Ticket(ST) #11573 (Ticket Resolved): Doc No For Collection Receipt On Mobile Show Undefined
- 09:40 AM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Ticket Resolved): DAILYFRESH - kedai cash bile buat bil jadi credit
- 09:38 AM Datanory - GOLDCREST Production Ticket(ST) #11596 (Ticket Resolved): can help to check it is jump sequence no.?
- 09:38 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Ticket Resolved): Y this error come like that
- 09:17 AM Datanory - SNEKKU Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
- 09:03 AM Datanory - SNEKKU Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
12/05/2024
- 08:49 PM Datanory Trial Production Ticket(ST) #11645 (Support In Progress): FERNTEA - Setup New Organisation
- Cannot add new organisation for trial.
- 05:07 PM Datanory - OROMEO Production Ticket(ST) #11675 (Pending Client Verification): OROMEO - import the assigned merchandiser to Datanory
- --create table #TempTableCustUser (
-- customer_code varchar(50),
-- user_code varchar(50)
--)
select * from #T... - 04:44 PM Datanory - OROMEO Production Ticket(ST) #11675 (Support In Progress): OROMEO - import the assigned merchandiser to Datanory
- 02:32 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Pending Client Feedback): SNEKKU - Some of the picture empty and half
- Tested from our side found no issue to show the picture. Can you check and ensure your network connection is good?
... - 02:31 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 02:31 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
- Some of the picture empty and half
!2c9a5d9c-9f0d-4a73-b9f2-6beea742f29e.jpg!
- 02:28 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
- And setting 3% for carton, but why not appear ya
!bf08263d-d372-466c-aa42-a21d1c331af8.jpg!
This setting for ct... - 02:25 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
- Hi @Azhar MCC Please help to check any setting wrong caused this?
!5b682f8d-2209-4512-a4b1-ac4229cca429.jpg!
- 01:39 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- 01:36 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- Hi @Azhar MCC Please provide payment receipt, thanks
11/05/2024
- 05:03 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Pending Client Verification): SNEKKU - can't view product list for customer group ES RM 2
- 04:00 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Support In Progress): SNEKKU - can't view product list for customer group ES RM 2
- select * from chain where org_id = 'snekku' and chain_code = 'ES RM2'
select * from mst_price_code where org_id = ... - 03:59 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- Hi pls help to check why datanory apps can't view product list for customer group ES RM 2
- 01:21 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Escalated to Level 3): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Support In Progress): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
- User request Sales Order History module in mobile apps need to sort by item code.
- 01:12 PM Datanory - GOLDCREST Production Ticket(ST) #11688: GOLDCREST - inv & collection didn't reflect to autocount
- select * from member where member_cd = 'jnl'
select * from txn_mobile_collection_header where created_by = 'afa916... - 01:12 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Pending Client Feedback): GOLDCREST - inv & collection didn't reflect to autocount
- !6357e790-8f47-415c-876d-7e73a2a76de9.jpg!
!3afb8aa2-9a93-4b58-89f1-b1199aad0a74.jpg!
@~Goldcrest Hotline based o... - 01:10 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Support In Progress): GOLDCREST - inv & collection didn't reflect to autocount
- 12:36 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Ticket Resolved): GOLDCREST - inv & collection didn't reflect to autocount
- Morning, inv & collection didn't reflect to autocount
Invoice INJNL001796-240510 - INJNL001800-240510
Collection CC... - 12:34 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Ticket Resolved): PRIMAASIA - salesman cant login to his Datanory apps
- 12:31 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Support In Progress): PRIMAASIA - salesman cant login to his Datanory apps
- 12:30 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Ticket Resolved): PRIMAASIA - salesman cant login to his Datanory apps
- Hi Support Team, our salesman cant login to his Datanory apps. Kindly assist soonest possible. Thanks.
!ea15ac69-9ba... - 12:24 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Support In Progress): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- Feedback from user:
- Try if photo take for customer edit details then can upload
- But take for sales order and ph... - 12:18 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Pending Client Verification): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:14 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Support In Progress): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:10 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
10/05/2024
- 05:37 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Ticket Resolved): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- !WhatsApp%20Image%202024-05-10%20at%2013.01.30_eb5a22c7.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.09.37_2c22624b... - 05:22 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- - Handover to Rashdan
_- end Shift
!WhatsApp%20Image%202024-05-10%20at%2017.11.27_bfdc1b0b.jpg!
this is the c... - 04:46 PM Datanory - SNEKKU Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
- 04:42 PM Datanory - SNEKKU Production Ticket(ST) #11679 (Support In Progress): SNEKKU - Hi @Azhar13 why different?
- 02:45 PM Datanory - SNEKKU Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
- !WhatsApp%20Image%202024-05-10%20at%2013.49.41_3dde8399.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.49.26_7424aec8... - 02:42 PM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Pending Client Verification): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
- 02:41 PM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Support In Progress): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
- 02:41 PM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Ticket Resolved): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
- !WhatsApp%20Image%202024-05-10%20at%2011.20.21_628d6edc.jpg!
this are just 2 that i highlighted. there are more - 02:27 PM Datanory - GOLDCREST Production Ticket(ST) #11676 (Pending Client Verification): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000575%'
SELECT * FROM di_mobile_txn_co... - 02:24 PM Datanory - GOLDCREST Production Ticket(ST) #11676 (Support In Progress): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
- 11:55 AM Datanory - GOLDCREST Production Ticket(ST) #11676 (Ticket Resolved): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
- 02:27 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Pending Client Verification): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- 10:29 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- https://app.clickup.com/t/86epa86v1--> due date May 13
- 10:28 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- https://app.clickup.com/t/86ep9na7q--> this issue has been solved
- 10:24 AM Datanory - OROMEO Production Ticket(ST) #11675 (Ticket Resolved): OROMEO - import the assigned merchandiser to Datanory
- Hi Kamal,
Update done, seek for your assistance to import the assigned merchandiser to Datanory system.
Btw, no... - 10:21 AM Datanory Trial Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error
- 10:21 AM Datanory Trial Production Ticket(ST) #11132 (Pending Client Verification): Route Plan Import Error
- 10:17 AM Datanory - SNEKKU Production Ticket(ST) #11672 (Pending Client Verification): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 10:09 AM Datanory - SNEKKU Production Ticket(ST) #11672 (Support In Progress): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 10:04 AM Datanory - SUNTORY Production Ticket(ST) #11674: suntory- I saw the decimal point difference for 08th and 09th any reason ?
- As we checked with internal team , Chris informed that his team will check on this since it is low priority since th...
- 10:02 AM Datanory - SUNTORY Production Ticket(ST) #11674 (Ticket Resolved): suntory- I saw the decimal point difference for 08th and 09th any reason ?
- !WhatsApp%20Image%202024-05-10%20at%2009.51.15_9dc4e598.jpg!
- 09:06 AM Datanory - SNEKKU Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
09/05/2024
- 07:52 PM Datanory - OROMEO Production Ticket(ST) #11666 (Ticket Resolved): OROMEO - Update Chain Code For KK Supermart
- 03:11 PM Datanory - OROMEO Production Ticket(ST) #11666 (Pending Client Verification): OROMEO - Update Chain Code For KK Supermart
- select * from customer where org_id = 'oromeo' and customer_name like '%KK SUPERMART%'
select * from chain where o... - 02:57 PM Datanory - OROMEO Production Ticket(ST) #11666 (Support In Progress): OROMEO - Update Chain Code For KK Supermart
- 02:40 PM Datanory - OROMEO Production Ticket(ST) #11666 (Ticket Resolved): OROMEO - Update Chain Code For KK Supermart
- Ada 2 KK Supermarket, KK Supermarket total outlet 760. Assign all to KK Mart Chain
!48c63111-02bf-42eb-8125-2bafba4e... - 07:52 PM Datanory - GOLDCREST Production Ticket(ST) #11648 (Ticket Resolved): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
- 10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11648 (Pending Client Verification): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
- select * from txn_invoice_history_header where invoice_no = 'injnm000524-240403'
--update txn_invoice_history_head... - 10:18 AM Datanory - GOLDCREST Production Ticket(ST) #11648 (Support In Progress): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
- 07:51 PM Datanory - SNEKKU Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- 02:35 PM Datanory - SNEKKU Production Ticket(ST) #11651: SNEKKU - why on behalf module some become untick? as last time all ticked ya
- For temporary workaround, we already tick all the customers for Admin, MO and CS1 in On Behalf module.
We still i... - 06:44 PM Datanory - DAILYFRESH Production Ticket(ST) #11568 (Ticket Resolved): DAILYFRESH - Unable to upload
- 06:43 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Pending Client Verification): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 06:37 PM Express365 Production Ticket(ST) #11668 (Ticket Resolved): Express- 365- Hi, may I know how to active price level features ya ?
- 06:34 PM Express365 Production Ticket(ST) #11668 (Support In Progress): Express- 365- Hi, may I know how to active price level features ya ?
- 06:27 PM Express365 Production Ticket(ST) #11668 (Assigned To): Express- 365- Hi, may I know how to active price level features ya ?
- 04:30 PM Express365 Production Ticket(ST) #11668: Express- 365- Hi, may I know how to active price level features ya ?
- !9a8bf07a-4ca6-4c51-a6ae-83dfbf33a29b.jpg!
!fc1091b8-0e22-47ef-bf61-57a9b2ca3800.jpg!
Already confirm with Leong th... - 04:27 PM Express365 Production Ticket(ST) #11668 (Ticket Resolved): Express- 365- Hi, may I know how to active price level features ya ?
- 06:33 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- From shan you
collection created from myspft integrate to datanory but it is duplicated
reason for duplica... - 04:21 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- !WhatsApp%20Image%202024-05-09%20at%2016.22.24_be59aaee.jpg!
- 04:17 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000023-240508%'
SELECT * FROM txn_mobile_collect... - 04:08 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- !WhatsApp%20Image%202024-05-09%20at%2014.50.36_45b8038f.jpg!
!WhatsApp%20Image%202024-05-09%20at%2014.52.03_d527f7ab... - 06:26 PM Express365 Production Ticket(ST) #11635 (Ticket Resolved): Express 365- kindly check at ur side... is their FAV 365 still active in using?
- 06:23 PM Express365 Production Ticket(ST) #11635 (Support In Progress): Express 365- kindly check at ur side... is their FAV 365 still active in using?
- 06:23 PM Express365 Production Ticket(ST) #11635 (Assigned To): Express 365- kindly check at ur side... is their FAV 365 still active in using?
- 06:03 PM Datanory - SNEKKU Production Ticket(ST) #11672: Snekku - hi, pls check why collection of CCMC4000006 is missing?
-- MS2 user
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000024%'
SELECT * FROM ...- 06:00 PM Datanory - SNEKKU Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- hi, pls check why collection of CCMS2000024 & 25 has jumping number.
- 02:37 PM Datanory - OROMEO Production Ticket(ST) #11644 (Ticket Resolved): OROMEO - Update Latest Oromeo User
- 02:36 PM Datanory - GOLDCREST Production Ticket(ST) #11665 (Ticket Resolved): GOLDCREST - Hi pls check S/078 didn't reflect datanory
- 11:00 AM Datanory - GOLDCREST Production Ticket(ST) #11665 (Pending Client Verification): GOLDCREST - Hi pls check S/078 didn't reflect datanory
- select * from customer where customer_code = '302S/078'
select * from mst_branch where branch_id = 'EF8905EFA8A3461E... - 10:57 AM Datanory - GOLDCREST Production Ticket(ST) #11665 (Support In Progress): GOLDCREST - Hi pls check S/078 didn't reflect datanory
- 10:57 AM Datanory - GOLDCREST Production Ticket(ST) #11665 (Ticket Resolved): GOLDCREST - Hi pls check S/078 didn't reflect datanory
- Hi pls check S/078 didn't reflect datanory
!9e5cdb83-c87b-4b47-9505-0a930ccb27e7.jpg!
!87e4c329-7c29-45e7-948e-64cc... - 02:26 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- 11:26 AM Datanory - SNEKKU Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
- 11:21 AM Datanory - SNEKKU Production Ticket(ST) #11655 (Support In Progress): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
08/05/2024
- 10:26 PM Datanory - OROMEO Production Ticket(ST) #11644 (Pending Client Verification): OROMEO - Update Latest Oromeo User
- 10:22 PM Datanory - OROMEO Production Ticket(ST) #11644 (Support In Progress): OROMEO - Update Latest Oromeo User
- 09:14 PM Datanory - SUNTORY Production Ticket(ST) #11630 (Ticket Resolved): SUNTORY - Cannot Setup Product Catalog
- 07:31 PM Datanory - SNEKKU Production Ticket(ST) #11651 (Support In Progress): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- handover to rashdan
User claim that all the send behalf customer has been ticked. as yesterday reported,some are u... - 07:26 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- https://app.clickup.com/t/86epa86v1
https://app.clickup.com/t/86ep9na7q - 07:09 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Pending Client Feedback): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- Handover to rashdan
Azhar:
This one already fix for the future.
SELECT ihh.col_no,ihh.org_id,*
FROM txn_m... - 07:02 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Support In Progress): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 05:38 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 07:01 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Pending Client Verification): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- !WhatsApp%20Image%202024-05-08%20at%2019.00.38_e3eebe4b.jpg!
- 06:58 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Support In Progress): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000022-240507%'
select * from txn_mobile_collect... - 01:43 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- 05:41 PM Datanory - SNEKKU Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- Handover to rashdan Already release have to test and update the release note to snekku customer
https://app.... - 03:23 PM Express365 Production Ticket(ST) #11588 (Pending Client Verification): Express365 - Enquire on Integrate with Easy Store
- 03:22 PM Express365 Production Ticket(ST) #11625 (Pending Client Verification): Express365 - name of PDF filename
- 03:17 PM Express365 Production Ticket(ST) #11590 (Ticket Resolved): Express365 - Enquire on SST report function
- 03:16 PM Express365 Production Ticket(ST) #11590 (Pending Client Verification): Express365 - Enquire on SST report function
- 01:12 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Escalated to Level 3): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- 01:09 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Support In Progress): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- https://app.clickup.com/t/4yrkbmy
- 12:03 PM Datanory - SUNTORY Production Ticket(ST) #11656: Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- as we checked from our side the data are exist in the database . As we checked in the portal we tested each of the ...
- 10:55 AM Datanory - SUNTORY Production Ticket(ST) #11656 (Ticket Resolved): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- !WhatsApp%20Image%202024-05-07%20at%2020.57.22_c29ca836.jpg!
!WhatsApp%20Image%202024-05-07%20at%2020.57.23_a52675a8... - 10:46 AM Datanory - SNEKKU Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
- !WhatsApp%20Image%202024-05-08%20at%2007.48.27_da158c48.jpg!
07/05/2024
- 05:32 PM Datanory - SNEKKU Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- !WhatsApp%20Image%202024-05-07%20at%2016.10.48_352a6f1e.jpg!
- 05:02 PM Datanory - GOLDCREST Production Ticket(ST) #11627 (Escalated to Level 3): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- 01:56 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000438-240424'
select * from txn_mobile_collectio... - 10:08 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Pending Client Verification): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- update txn_mobile_collection_detail set col_id = '4ab35302-fa52-4a2c-a10a-434b4b8a343a' where col_dtl_id = '5e1e015f-...
- 12:00 PM Datanory - GOLDCREST Production Ticket(ST) #11648 (Ticket Resolved): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
- !WhatsApp%20Image%202024-05-07%20at%2010.44.46_ba8d8627.jpg!
!WhatsApp%20Image%202024-05-07%20at%2011.47.52_506159a7... - 11:56 AM Datanory - SNEKKU Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- Have to do testing on this
- 11:54 AM Datanory - SNEKKU Production Ticket(ST) #11647 (Escalated to Level 3): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- https://app.clickup.com/t/86ep9v7m7
- 11:53 AM Datanory - SNEKKU Production Ticket(ST) #11647 (Support In Progress): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 11:53 AM Datanory - SNEKKU Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- !WhatsApp%20Image%202024-05-06%20at%2019.50.03_77a94916.jpg!
!WhatsApp%20Image%202024-05-06%20at%2019.50.50_87965702...
06/05/2024
- 07:16 PM Datanory Trial Production Ticket(ST) #11645 (Ticket Resolved): FERNTEA - Setup New Organisation
- Dear @Rashdan Hussin,
Please assist to create a new organization call “Ferntea” in Datanory Trial Environment. In ... - 07:14 PM Datanory - OROMEO Production Ticket(ST) #11644 (Ticket Resolved): OROMEO - Update Latest Oromeo User
- Hi Kamal,
Kindly refer attached file for the latest Oromeo User update for your further action.
- 06:51 PM Datanory - SNEKKU Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- - Handover to azhar.
- End shift.
- Check the clickup for any update.
- Ask arif or shu ern the root cause and fix... - 10:12 AM Datanory - SNEKKU Production Ticket(ST) #11632 (Escalated to Level 3): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- https://app.clickup.com/t/86ep9h3jh
- 06:33 PM Datanory - SNEKKU Production Ticket(ST) #11631 (Escalated to Level 3): SNEKKU - May I know where can I have a report to call only datanory collection ?
- https://app.clickup.com/t/86ep9nm4f
- 06:09 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000438-240424'
select * from txn_mobile_col...- 05:48 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- patching has been done for temporary
has to verify with customer.
have to check tomorrow in the autocount
-- sc... - 02:49 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
-- three of them are not in the autocount
select * from ARPayment where DocNo like 'CCWWQ000438%'
select * from...- 11:59 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- SELECT
b.customer_code,
b.customer_name,
*
FROM
txn_invoice_history_header a
... - 04:16 PM Datanory - SUNTORY Production Ticket(ST) #11643 (Ticket Resolved): SUNTORY - block certain URL in android enterprise
- hi @~Tommy Teong , is there a way to block certain URL in android enterprise ? what happened is we install mozilla t...
- 02:42 PM Express365 Production Ticket(ST) #11635: Express 365- kindly check at ur side... is their FAV 365 still active in using?
- hi @~Ms.Sue , as we checked from our side, there is no activity has been been performed by end user recently since th...
- 02:27 PM Express365 Production Ticket(ST) #11635 (Ticket Resolved): Express 365- kindly check at ur side... is their FAV 365 still active in using?
- 11:23 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Ticket Resolved): SUNTORY - Mobile Transaction Upload Error
- 09:28 AM Datanory - SUNTORY Production Ticket(ST) #11630 (Pending Client Verification): SUNTORY - Cannot Setup Product Catalog
- Shuern feedback:
After I updated the organisation in web portal, the photo category add new button is showing up a...
05/05/2024
- 03:12 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Support In Progress): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- select * from member where member_cd = 'ME5'
select * from txn_mobile_collection_header where created_by = '516526... - 03:12 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- pls verify this user ME5, missing no 5 but duplicate no 4
!089614e2-448b-49ca-a113-32694fd58cf1.jpg!
- collection - 03:10 PM Datanory - SNEKKU Production Ticket(ST) #11631 (Support In Progress): SNEKKU - May I know where can I have a report to call only datanory collection ?
- 03:10 PM Datanory - SNEKKU Production Ticket(ST) #11631 (On-Hold): SNEKKU - May I know where can I have a report to call only datanory collection ?
- - May I know where can I have a report to call only datanory collection ? as this report show all including collectio...
- 10:21 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- select * from member where member_cd = 'wwq'
select * from customer where customer_id in ('295E20FA57A14CDBA1572993D... - 10:18 AM Datanory - SUNTORY Production Ticket(ST) #11630 (Support In Progress): SUNTORY - Cannot Setup Product Catalog
- 10:18 AM Datanory - SUNTORY Production Ticket(ST) #11630 (Ticket Resolved): SUNTORY - Cannot Setup Product Catalog
- - User cannot add new product catalog.
- As i checked both the org level and the web access control for suntory adm... - 10:10 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Pending Client Verification): SUNTORY - Mobile Transaction Upload Error
- 10:05 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Support In Progress): SUNTORY - Mobile Transaction Upload Error
- 10:04 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Ticket Resolved): SUNTORY - Mobile Transaction Upload Error
- Salesman cannot do Upload due to an error.
!76fc4285-04d3-4555-99ff-a9bf39681a73.jpg!
!d1863886-0113-45cf-811e-5d03...
04/05/2024
- 11:18 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Support In Progress): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- 11:18 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Ticket Resolved): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- Hi, pls check CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
!20399f3c-de62-4e44-8e50-ec717f88... - 11:15 AM Datanory - TSH Production Ticket(ST) #11626 (Ticket Resolved): TSH - website unable to view any Van Goods Request
- 11:11 AM Datanory - TSH Production Ticket(ST) #11626 (Support In Progress): TSH - website unable to view any Van Goods Request
- 11:11 AM Datanory - TSH Production Ticket(ST) #11626 (Ticket Resolved): TSH - website unable to view any Van Goods Request
- Hi @Datanory Support, need your assistance urgently as website unable to view any Van Goods Request after salesman up...
- 10:47 AM Express365 Production Ticket(ST) #11625: Express365 - name of PDF filename
- !66e84312-a1f8-42db-9445-ea2939833a24.jpg!
Morning Mr Chan, are you said this file name, right?
!bf10aa0e-50a9-40... - 10:46 AM Express365 Production Ticket(ST) #11625 (Support In Progress): Express365 - name of PDF filename
- we checked this is the title number cannot be same at everytime, this is system generate.
this sales invoice INV00... - 10:46 AM Express365 Production Ticket(ST) #11625 (Ticket Resolved): Express365 - name of PDF filename
- also i found when PDF the file out the Title number is not in > See INV0015 have , Quotation , DO and other dont have...
- 10:41 AM Express365 Production Ticket(ST) #11624 (Ticket Resolved): Express365 - open new customer
- 10:38 AM Express365 Production Ticket(ST) #11624 (Pending Client Verification): Express365 - open new customer
- 10:35 AM Express365 Production Ticket(ST) #11624 (Support In Progress): Express365 - open new customer
- 10:34 AM Express365 Production Ticket(ST) #11624 (Ticket Resolved): Express365 - open new customer
- I wan to remove CTT Go Marketing Sdn Bhd
!9a6da1ce-5a19-4eff-b68a-573aab4c9c6b.jpg!
- 10:12 AM Express365 Production Ticket(ST) #11594 (Ticket Resolved): Express365 - adjust the invoice
- 10:11 AM Express365 Production Ticket(ST) #11594 (Pending Client Verification): Express365 - adjust the invoice
- 10:08 AM Express365 Production Ticket(ST) #11594 (Support In Progress): Express365 - adjust the invoice
- 10:08 AM Express365 Production Ticket(ST) #11593 (Ticket Resolved): Express365 - Enquiry on account transfer from package to package
- 10:07 AM Express365 Production Ticket(ST) #11593 (Pending Client Verification): Express365 - Enquiry on account transfer from package to package
- 10:02 AM Express365 Production Ticket(ST) #11588: Express365 - Enquire on Integrate with Easy Store
- Hi, to update the status,
after getting more information regarding the company 'Hua Chian Engineering' and also di...
03/05/2024
- 02:54 PM Datanory - SNEKKU Production Ticket(ST) #11617 (Pending Client Verification): hi, may i know how we can trace back the status of missing collection number?
- total missing collection
select CAST(RIGHT(Max(x.col_no), 6) AS INT) - Max(row_num) as total_missing, Max(col_no) as... - 02:52 PM Datanory - SNEKKU Production Ticket(ST) #11617 (Support In Progress): hi, may i know how we can trace back the status of missing collection number?
- 02:52 PM Datanory - SNEKKU Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
- hi, may i know how we can trace back the status of missing collection number?
for example, MS2, in the collection li... - 02:48 PM Datanory - SNEKKU Production Ticket(ST) #11612 (Pending Client Verification): 1. this one need your help to check why the CN will appear under collection type column?
- 02:47 PM Datanory - SNEKKU Production Ticket(ST) #11612 (Support In Progress): 1. this one need your help to check why the CN will appear under collection type column?
- 09:59 AM Datanory - SNEKKU Production Ticket(ST) #11612 (Assigned To): 1. this one need your help to check why the CN will appear under collection type column?
- 09:57 AM Datanory - SNEKKU Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
- 1. this one need your help to check why the CN will appear under collection type column?
!1.jpg!
this one the ... - 02:45 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Escalated to Level 3): Hi, pls check. Outstanding balance didn't show at mobile
- https://app.clickup.com/t/86ep93z91
Hi @Mcc Jann , CU is created for further checking on the outstanding amount no... - 02:43 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Support In Progress): Hi, pls check. Outstanding balance didn't show at mobile
- 02:43 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Ticket Resolved): Hi, pls check. Outstanding balance didn't show at mobile
- !6.jpg!
!7.jpg!
!4.jpg!
!5.jpg!
Hi, pls check. Outstanding balance didn't show at mobile
!9.jpg!
!8.jpg!
H... - 02:35 PM Datanory - GOLDCREST Production Ticket(ST) #11615 (Pending Client Verification): hi, just now check still got cn in this 3acc
- 02:35 PM Datanory - GOLDCREST Production Ticket(ST) #11615 (Support In Progress): hi, just now check still got cn in this 3acc
- 02:30 PM Datanory - GOLDCREST Production Ticket(ST) #11615 (Ticket Resolved): hi, just now check still got cn in this 3acc
- !2.jpg!
!3.jpg!
!1.jpg!
- 09:54 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Ticket Resolved): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- 09:53 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Pending Client Verification): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- Beside that, kindly request user me2 to update the Datanory application version
- 09:53 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Support In Progress): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- 09:52 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Ticket Resolved): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
02/05/2024
- 07:14 PM Express365 Production Ticket(ST) #11496 (Ticket Resolved): Express365 - Enquiry add a new function
- 03:16 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Pending Client Verification): can help to check it is jump sequence no.?
- 11:40 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Ticket Resolved): hi, can help to check ms3 unable to check in
- 11:00 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Pending Client Verification): hi, can help to check ms3 unable to check in
- Hi Arif, ms3 can do check in, so u no need to check ya
- 10:17 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Pending Client Feedback): hi, can help to check ms3 unable to check in
- 10:17 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Support In Progress): hi, can help to check ms3 unable to check in
- As checked, there is no issue.
Based on the error message, it showing that the salesman didnt perform the check in. ... - 10:15 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Ticket Resolved): hi, can help to check ms3 unable to check in
- ady restart hp, off & on mobile data, check internet ok. download again
!1.jpg!
- 10:37 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Pending Client Feedback): Y this error come like that
- Arif: Can u help to request user to upload database?
User: he out ready.
Arif: He can upload wherever he is at, but... - 10:36 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Support In Progress): Y this error come like that
- 10:36 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Ticket Resolved): Y this error come like that
- !1.jpg!
- 10:34 AM Datanory - GOLDCREST Production Ticket(ST) #11604 (Pending Client Verification): can help to delete credit note for this 3 acc?
select * into dms_ecosystem_backup_Table.dbo.txn_credit_note_history_header_20240502 from txn_credit_note_his...- 10:21 AM Datanory - GOLDCREST Production Ticket(ST) #11604 (Support In Progress): can help to delete credit note for this 3 acc?
- 10:19 AM Datanory - GOLDCREST Production Ticket(ST) #11604 (Ticket Resolved): can help to delete credit note for this 3 acc?
- !3.jpg!
!2.jpg!
!1.jpg!
- 10:11 AM Datanory - SNEKKU Production Ticket(ST) #11576 (Ticket Resolved): SNEKKU - CN/23/006784 is not capture in system
- 10:07 AM Datanory - GOLDCREST Production Ticket(ST) #11595 (Ticket Resolved): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
30/04/2024
- 01:16 AM Datanory - YAKULT Production Ticket(ST) #11549 (Ticket Resolved): YAKULT - SFA Implementation for Yakult
- --UPDATE billing
SET
address1 = shipping.address1,
address2 = shipping.address2,
address3 = shipping... - 05:55 PM Express365 Production Ticket(ST) #11590 (Support In Progress): Express365 - Enquire on SST report function
- for now i based on list of payment received to work on the SST submission amount
- 12:54 PM Express365 Production Ticket(ST) #11590 (Pending Client Verification): Express365 - Enquire on SST report function
- 12:45 PM Express365 Production Ticket(ST) #11590 (Support In Progress): Express365 - Enquire on SST report function
- 12:44 PM Express365 Production Ticket(ST) #11590 (Ticket Resolved): Express365 - Enquire on SST report function
- Hi Morning. may i check with you, for express365, is there any report or function that can ease the SST submission wo...
- 05:41 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Pending Client Feedback): can help to check it is jump sequence no.?
- 05:41 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Support In Progress): can help to check it is jump sequence no.?
- 05:06 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Ticket Resolved): can help to check it is jump sequence no.?
- !v1.jpg!
- 05:04 PM Datanory - GOLDCREST Production Ticket(ST) #11595 (Pending Client Verification): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
- 04:27 PM Datanory - GOLDCREST Production Ticket(ST) #11595 (Support In Progress): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
- 04:27 PM Datanory - GOLDCREST Production Ticket(ST) #11595 (Ticket Resolved): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
- Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
- 03:11 PM Datanory - SNEKKU Production Ticket(ST) #11576 (Support In Progress): SNEKKU - CN/23/006784 is not capture in system
- Hi @~SK Michelle , as per our called, we still require additional time to further investigate this issue. We will pro...
- 01:05 PM Express365 Production Ticket(ST) #11594 (Ticket Resolved): Express365 - adjust the invoice
- !6fb0cbe6-6f4c-40e1-8cd2-774fe20247f6.jpg!
it over the pages
see the last oages No 84 - 01:04 PM Express365 Production Ticket(ST) #11592 (Ticket Resolved): Express365 - Enquiry on E-invoice progress
- 01:03 PM Express365 Production Ticket(ST) #11592 (Pending Client Verification): Express365 - Enquiry on E-invoice progress
- 那我公司需要给顾客填什么 form?
- 12:59 PM Express365 Production Ticket(ST) #11592 (Support In Progress): Express365 - Enquiry on E-invoice progress
- 12:56 PM Express365 Production Ticket(ST) #11592 (Ticket Resolved): Express365 - Enquiry on E-invoice progress
- 还有请问政府说的e-inv 是怎样的
Ok, 我公司是少过100million
那software 需要upgrade?
到时开单是跟现在一样? - 12:59 PM Express365 Production Ticket(ST) #11593 (Support In Progress): Express365 - Enquiry on account transfer from package to package
- 12:58 PM Express365 Production Ticket(ST) #11593: Express365 - Enquiry on account transfer from package to package
- what is the new package, do you currently apply?
you said about the remarks in package 3 is not same to package 1?
... - 12:57 PM Express365 Production Ticket(ST) #11593 (Ticket Resolved): Express365 - Enquiry on account transfer from package to package
- Hi E365 support, would like to enquire you one question ya.
Previously on Luxe Loft Concept we have added the rema... - 12:54 PM Express365 Production Ticket(ST) #11591 (Ticket Resolved): Express365 - cannot delete the receive payment
- 12:52 PM Express365 Production Ticket(ST) #11591 (Pending Client Verification): Express365 - cannot delete the receive payment
- 12:48 PM Express365 Production Ticket(ST) #11591 (Support In Progress): Express365 - cannot delete the receive payment
- 12:47 PM Express365 Production Ticket(ST) #11591 (Ticket Resolved): Express365 - cannot delete the receive payment
- 请问要在那里delete bank in 的 transaction
我收debtor 的pyt, 已经key in 了,现在要delete
!0180d310-e900-46c5-8258-f57ff45292f8.jpg!
... - 12:35 PM Express365 Production Ticket(ST) #11589 (Ticket Resolved): Express365 - POS account cannot login
- 12:34 PM Express365 Production Ticket(ST) #11589 (Pending Client Verification): Express365 - POS account cannot login
- 12:30 PM Express365 Production Ticket(ST) #11589 (Support In Progress): Express365 - POS account cannot login
- 12:29 PM Express365 Production Ticket(ST) #11589 (Ticket Resolved): Express365 - POS account cannot login
- !45b2b3ab-473d-457f-b6ff-009b7a13ceb5.jpg!
Morning
Can't login - 12:27 PM Express365 Production Ticket(ST) #11588: Express365 - Enquire on Integrate with Easy Store
- Hi Mr June, upon checking, currently express365 not doing any call to others API at the moment.
- 12:26 PM Express365 Production Ticket(ST) #11588 (Support In Progress): Express365 - Enquire on Integrate with Easy Store
- 12:24 PM Express365 Production Ticket(ST) #11588 (Ticket Resolved): Express365 - Enquire on Integrate with Easy Store
- Company - Hua Chian Engineering
We sign out with EasyStore Software and would like to integrate EXPRESS 365 into t... - 12:05 PM Datanory - SNEKKU Production Ticket(ST) #11587 (Escalated to Level 3): Hi datanory team,may I know salesman how to know their last collection number for the month?
- https://app.clickup.com/t/86ep8a0ue
Hi @Mcc Jann , as discussed here is the CU for the Snekku's request to customi... - 11:59 AM Datanory - SNEKKU Production Ticket(ST) #11587 (Support In Progress): Hi datanory team,may I know salesman how to know their last collection number for the month?
- Arif: For now, u can check at datanory web portal (SFA Transaction - Sales Order module)
Sharon: how to ensure apps ... - 11:57 AM Datanory - SNEKKU Production Ticket(ST) #11587 (Ticket Resolved): Hi datanory team,may I know salesman how to know their last collection number for the month?
- Hi datanory team,may I know salesman how to know their last collection number for the month?
- 11:53 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Ticket Resolved): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:53 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Pending Client Verification): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:53 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Support In Progress): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:52 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Ticket Resolved): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for ...
- 11:49 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Pending Client Verification): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
- here is the sample, i have modified the file you provided for your reference
you can proceed to import using this file - 11:46 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Support In Progress): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
- 11:24 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Pending Client Feedback): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
- Hi @~Daphne Lee , can you share with us the file?
- 11:24 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Support In Progress): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
- 11:23 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Ticket Resolved): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
- !1.jpg!
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but can tick customer JNM at here - 11:32 AM Datanory - DAILYFRESH Production Ticket(ST) #11566 (Ticket Resolved): Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- 11:28 AM Datanory - DAILYFRESH Production Ticket(ST) #11566: Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- Hi @~Nana Azira , any update for this one?
- 11:30 AM Datanory Production Production Ticket(ST) #11573: Doc No For Collection Receipt On Mobile Show Undefined
- in testing phase (Trial)
- 11:29 AM Datanory - GOLDCREST Production Ticket(ST) #11571 (Ticket Resolved): Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?
- 11:25 AM Datanory - GOLDCREST Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- Hi @Mcc Jann, i have discussed with Daphne, she agreed to wait for the new release on next monday
- 11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11548 (Ticket Resolved): GOLDCREST - different customers have the same collection number
- 11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11548 (Pending Client Verification): GOLDCREST - different customers have the same collection number
- 10:39 AM Datanory Production Production Ticket(ST) #10722 (Ticket Resolved): Snekku - Outstanding SO status to integrate from Mysoft and show in mobile for salesman reference.
- deployed on 18 April 2024
- 10:34 AM Datanory Trial Production Ticket(ST) #11146 (Ticket Resolved): KARA - Product Price Code Missing When Import SKU Through Web
- ticket close, refer to ticket 11385 due to same issue
- 10:33 AM Datanory Production Production Ticket(ST) #10747 (Ticket Resolved): Snekku - Non-visit outlet for all the customer that their order to be key in without visiting and cater as physical visit.
- 10:33 AM Datanory - SNEKKU Production Ticket(ST) #11509: SNEKKU - no need check in / out for sales order and collection
- same ticket #10747 ( will close ticket 10747)
will start development after suntory code merge
- 10:28 AM Retail Eye Internal Support (ST) #11487 (Completed KPI Review): Create Azure SQL Database for RX and insert data
- 10:27 AM Retail Eye Internal Support (ST) #11487 (Pending KPI Review): Create Azure SQL Database for RX and insert data
- 10:27 AM Retail Eye Internal Support (ST) #11487 (Verification Completed): Create Azure SQL Database for RX and insert data
- 10:27 AM Retail Eye Internal Support (ST) #11487 (Verification In Progress): Create Azure SQL Database for RX and insert data
- 10:26 AM Retail Eye Internal Support (ST) #11487 (Ready for Verification): Create Azure SQL Database for RX and insert data
- 10:23 AM Datanory - DAILYFRESH Production Ticket(ST) #11568: DAILYFRESH - Unable to upload
- not found where user reported about upload issue.
I found user reported about download issue (customer not found) - ... - 10:17 AM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Pending Client Verification): DAILYFRESH - kedai cash bile buat bil jadi credit
- Hi @~Gabriel , as checked, we find out that the sales type for the mentioned user has been change from cash to credit...
- 10:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Support In Progress): DAILYFRESH - kedai cash bile buat bil jadi credit
29/04/2024
- 12:57 PM Datanory - TSH Production Ticket(ST) #11475 (Ticket Resolved): TSH - invoices that received cash payment yet the system & report still show unpaid
- 12:56 PM Datanory - TSH Production Ticket(ST) #11512 (Ticket Resolved): TSH - geo fencing report photo not show out
- 12:55 PM Datanory Production Production Ticket(ST) #11573: Doc No For Collection Receipt On Mobile Show Undefined
- - Handover to Arif
- Go outstation - 12:53 PM Datanory - GOLDCREST Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- - Handover to Arif
- Go outstation
- Please check update in clickup ticket - 12:46 PM Datanory - SNEKKU Production Ticket(ST) #11576 (Ticket Resolved): SNEKKU - CN/23/006784 is not capture in system
- - @Azhar MCC hi, can help to check for customer 1R405, has one CN/23/006784 is not capture in system. And why this ha...
- 12:44 PM Datanory - DAILYFRESH Production Ticket(ST) #11558 (Ticket Resolved): Daily fresh- Credit term still got rounding..
- 12:41 PM Datanory - NIBOU Production Ticket(ST) #11559 (Ticket Resolved): Nibou- assalamualaikum,boleh tlg update or troubleshoot sistem sbb harini ada 2 outlet saya tak boleh attach gambar dlm photo taking part. mydin senawang dan econsave forest height
- 12:39 PM Datanory - DAILYFRESH Production Ticket(ST) #11566: Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- Require Arif to double check with customer
- 09:47 AM Datanory - DAILYFRESH Production Ticket(ST) #11566 (Pending Client Feedback): Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- 09:46 AM Datanory - DAILYFRESH Production Ticket(ST) #11566 (Support In Progress): Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- 12:36 PM Datanory - GOLDCREST Production Ticket(ST) #11548: GOLDCREST - different customers have the same collection number
- escalate to Arif after SLA breach
Arif change due date to - 12:35 PM Datanory - DAILYFRESH Production Ticket(ST) #11574: DAILYFRESH - kedai cash bile buat bil jadi credit
- escalate to Arif: Rashdan go to Penang
- 10:00 AM Datanory - GOLDCREST Production Ticket(ST) #11441 (Ticket Resolved): GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
- 09:59 AM Datanory - GOLDCREST Production Ticket(ST) #11514 (Ticket Resolved): GOLDCREST - unit price rm20, when confirm jump to rm1000
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