Activity
From 28/02/2024 to 28/03/2024
28/03/2024
- 01:49 PM Datanory - DAILYFRESH 0.20 hour (Production Ticket(ST) #11125 (Ticket Resolved): Daily fresh - Shows invalid supervisor)
- support
- 01:37 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11068 (Ticket Resolved): goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks)
- support
- 01:36 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11301 (Ticket Resolved): Snekku - hi @~Jann Yap, not get latest CN and invoice from mysoft, please assist, thanks)
- support
- 01:34 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11160 (Ticket Resolved): GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing)
- support
27/03/2024
- 03:08 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11290 (Ticket Resolved): Snekku - hi @Azhar13 done edit details to get location (check in got "red house"), but web still empty Latitude)
- support and stimulation
26/03/2024
- 06:30 PM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #11307 (Ticket Resolved): Snekku - hi, please help to remove 20002_1, thanks)
- support and stimulation
- 06:25 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11301 (Ticket Resolved): Snekku - hi @~Jann Yap, not get latest CN and invoice from mysoft, please assist, thanks)
- Escalted to technical team
- 05:42 PM Datanory - PRIMAASIA 1.00 hour (Production Ticket(ST) #11287 (Ticket Resolved): PRIMAASIA - Update Integration frequencies)
- Feature request.
- 05:41 PM Datanory - PRIMAASIA 1.00 hour (Production Ticket(ST) #11287 (Ticket Resolved): PRIMAASIA - Update Integration frequencies)
- Feature request.
- 05:35 PM Datanory - TSH 1.00 hour (Production Ticket(ST) #11281 (Ticket Resolved): TSH - salesman facing issue from SO to Invoice.)
- Apps not up to dated.
- 02:37 PM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #11302 (Ticket Resolved): Snekku - hi @~Jann Yap @Azhar13 ,this 2 order not in mysoft, please help to check it)
- support and stimulation
- 11:28 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11294 (Ticket Resolved): Snekku- Hi @Azhar13 set promo but SO not shown, please assist)
- support
- 10:01 AM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #11294 (Ticket Resolved): Snekku- Hi @Azhar13 set promo but SO not shown, please assist)
- support and stimulation
25/03/2024
- 05:48 PM Datanory - DAILYFRESH 1.00 hour (Production Ticket(ST) #11277 (Ticket Resolved): daily fresh - @~Datanory Support , kindly justification for the stock valuation above for SEL08 total stock is zero end Total amount is -43 for qty , and amount RM-136.75.)
- support and stimulation
23/03/2024
- 02:19 PM Datanory - DAILYFRESH 10.00 hours (Production Ticket(ST) #11125 (Ticket Resolved): Daily fresh - Shows invalid supervisor)
- feature enhancement
- 02:00 PM Datanory - GOLDCREST 10.00 hours (Production Ticket(ST) #11160 (Ticket Resolved): GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing)
- Feature enhancement.
- 12:28 PM Datanory - TSH 1.00 hour (Production Ticket(ST) #11281 (Ticket Resolved): TSH - salesman facing issue from SO to Invoice.)
- Apps not up to dated.
- 12:11 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11248 (Ticket Resolved): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?)
- Current logic, salesman start with W is transfer out from KL, other from HQ.
22/03/2024
- 07:01 PM Express365 0.50 hour (Production Ticket(ST) #11280 (Ticket Resolved): Express365 - cannot create supplier invoice)
- check and understand the user issue.
- 06:57 PM Express365 0.70 hour (Production Ticket(ST) #11279 (Ticket Resolved): Express365 - POS system cannot create cash sales)
- cheking and testing
- 12:56 PM Datanory - TSH 1.00 hour (Production Ticket(ST) #11224 (Ticket Resolved): @~Michael Ooi- Hi @Rashdan, Mobile App suddenly unable to preview previous date CN. Need your assistance on it.)
- support and stimulation
- 09:56 AM Finance365 0.30 hour (Production Ticket(ST) #11273 (Ticket Resolved): Finance365 - Enquiry how to create the credit notes)
- check and understand the user issue.
21/03/2024
- 02:48 PM Express365 0.50 hour (Production Ticket(ST) #11217 (Ticket Resolved): Express365 - print document DO does not have stock code)
- check and clarify to user
- 12:49 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11256 (Ticket Resolved): Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24)
- support and stimulation
- 12:37 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10895 (Ticket Resolved): Snekku- Hi, some of customers history empty)
- support and stimulation
- 09:48 AM Datanory - TSH 1.00 hour (Production Ticket(ST) #11247 (Ticket Resolved): TSH - error message pop-up when performing Upload.)
- support and stimulation
- 09:37 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11253 (Ticket Resolved): Goldcrest Hotline - hi, user MCJ unable restore database)
- support and stimulation
- 09:12 AM Express365 0.30 hour (Production Ticket(ST) #11258 (Ticket Resolved): Express365 - enquiry the system guide)
- simple check the user guide
- 08:51 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10924 (Ticket Resolved): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166)
- support and stimulation
- 08:49 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10897 (Ticket Resolved): Goldcrest- this collection rm202 didnt reflect to phone)
- support and stimulation
20/03/2024
- 04:40 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11253 (Ticket Resolved): Goldcrest Hotline - hi, user MCJ unable restore database)
- support and stimulation
- 04:08 PM Datanory - TSH 2.00 hours (Production Ticket(ST) #11247 (Ticket Resolved): TSH - error message pop-up when performing Upload.)
- User input wrong data type for postcode during create new customer.
- 03:58 PM Datanory Production 1.00 hour (Production Ticket(ST) #11252 (Ticket Resolved): Issue with Postcode Data Type in Add New Customer Feature)
- Issue with Postcode Data Type in Add New Customer Feature
- 03:47 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11084 (Ticket Resolved): goldcrest- hi this invoice cancelled by salesman but EOD still deduct this invoice stock, can help us check on it?)
- support and stimulation
- 03:41 PM Datanory Production 1.00 hour (Production Ticket(ST) #11045 (Ticket Resolved): Snekku- hi jann, not key in sales order, but in mysoft got)
- support and stimulation
- 11:36 AM Datanory Production 1.00 hour (Production Ticket(ST) #11045 (Ticket Resolved): Snekku- hi jann, not key in sales order, but in mysoft got)
- support and stimulation
- 02:56 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11248 (Ticket Resolved): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?)
- Current logic, salesman start with W is transfer out from KL, other from HQ.
- 11:22 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11248 (Ticket Resolved): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?)
- Current logic, salesman start with W is transfer out from KL, other from HQ.
- 02:52 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10930 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items)
- suppose and stimulation
- 12:37 PM Datanory Production 1.00 hour (Production Ticket(ST) #11250 (Ticket Resolved): Add And Update Organization Bug)
- Add And Update Organization Bug
- 11:45 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10950 (Ticket Resolved): Snekku-Hi, please assist as keep lag here ya)
- support and stimulation
- 09:59 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10950 (Ticket Resolved): Snekku-Hi, please assist as keep lag here ya)
- stimulation and support
- 11:02 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10954 (Ticket Resolved): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection)
- support and stimulation
- 10:33 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10913 (Ticket Resolved): GoldCrest-this debtor until now didnt shown in datanory, may i ask whats the reason?)
- support and stimulation
- 10:28 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10959 (Ticket Resolved): Goldcrest- Hi, this 3 sales and collection didn't reflect to datanory and autocount)
- support
- 09:51 AM Datanory - GOLDCREST 0.20 hour (Production Ticket(ST) #11157 (Ticket Resolved): Goldcrest- hi may i ask for this customer, invoice got reflect to autocount, but collection didnt even in datanory, can help me check why this happen？)
- support
- 09:39 AM Datanory - TSH 1.00 hour (Production Ticket(ST) #11224 (Ticket Resolved): @~Michael Ooi- Hi @Rashdan, Mobile App suddenly unable to preview previous date CN. Need your assistance on it.)
- support and stimulation
- 09:20 AM Express365 1.00 hour (Production Ticket(ST) #11240 (Ticket Resolved): Execution - DO and INV font changed)
- check, escalate, discuss with leong and user
19/03/2024
- 12:26 PM Datanory - TSH 100.00 hours (Production Ticket(ST) #11148 (Ticket Resolved): TSH - TSH Issues)
- TSH issues
- 09:52 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11222 (Ticket Resolved): GOLDCREST - can help us check where this amount came from?)
- Invoice issued from autocount.
- 09:47 AM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11201 (Ticket Resolved): Gold Crest- hi this customer got cn and we ady knock off the bill, but outstanding still exist)
- There is an update in integration script for invoice.
18/03/2024
- 06:16 PM Express365 0.10 hour (Production Ticket(ST) #11239 (Ticket Resolved): Express365 - Upload sales invoice cannot delete)
- .
- 06:12 PM Express365 0.50 hour (Production Ticket(ST) #11239 (Ticket Resolved): Express365 - Upload sales invoice cannot delete)
- check and escalate to Principal
- 05:57 PM Express365 0.60 hour (Production Ticket(ST) #11238 (Ticket Resolved): Tiger - Enquiry company ID have support email)
- check with principal
- 05:54 PM Express365 1.00 hour (Production Ticket(ST) #11237 (Ticket Resolved): Express365 - CR on Sales Invoice and Supplier Invoice)
- check and understand the logic
- 05:48 PM Express365 0.50 hour (Production Ticket(ST) #11236 (Ticket Resolved): Express365 - adjust the invoice)
- check and escalate to Principal
- 03:31 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11201 (Ticket Resolved): Gold Crest- hi this customer got cn and we ady knock off the bill, but outstanding still exist)
- There is an update in integration script for invoice.
17/03/2024
- 06:12 PM Datanory - GOLDCREST 4.00 hours (Production Ticket(ST) #11157 (Ticket Resolved): Goldcrest- hi may i ask for this customer, invoice got reflect to autocount, but collection didnt even in datanory, can help me check why this happen？)
- support and stimulation
16/03/2024
- 02:55 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11182 (Ticket Resolved): Snekku - Hi, pls help me to check as user said SO 101 not issued by her...how to confirm this yea ?)
- support and stimulation
- 02:43 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11213 (Ticket Resolved): GOLDCREST- inv should be under Shah Idi, why change to amother customer in autocount ya?)
- support and stimulation
- 12:03 PM Datanory - TSH 1.00 hour (Production Ticket(ST) #11224 (Ticket Resolved): @~Michael Ooi- Hi @Rashdan, Mobile App suddenly unable to preview previous date CN. Need your assistance on it.)
- support and stimulation
15/03/2024
- 12:23 AM Datanory - NIBOU 2.00 hours (Production Ticket(ST) #11215 (Ticket Resolved): NIBOU - I can't upload photo)
- Can't upload photo
- 01:15 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11215 (Ticket Resolved): NIBOU - I can't upload photo)
- Cant identify yet.
- 03:51 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11197 (Ticket Resolved): HEEN LOONG - Products Do Not Show In Mobile Apps)
- Loading the products too long.
- 03:50 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11176 (Ticket Resolved): NIBOU - TFP outlet missing a lot , only have pj outlet)
- Integration of customers from autocount to datanory only include the customer master account.
- 03:46 PM Datanory Trial 2.00 hours (Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error)
- Stored procedures issue.
- 03:43 PM Datanory Production 24.00 hours (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 03:41 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11214 (Ticket Resolved): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya)
- Client enquiry to update customer pic.
- 12:22 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11214 (Ticket Resolved): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya)
- Client enquiry to update customer pic.
- 12:55 PM Express365 1.00 hour (Production Ticket(ST) #11217 (Ticket Resolved): Express365 - print document DO does not have stock code)
- check and understand the user issue.
- 11:58 AM Express365 0.50 hour (Production Ticket(ST) #11218 (Ticket Resolved): Express365 - setup issue on company profile)
- check and understand the user issue.
- 09:40 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF)
- Mobile invoice document amount issue.
- 09:39 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.)
- Unit price display different value between website and apps invoice.
- 09:31 AM Datanory Production 2.00 hours (Production Ticket(ST) #11200 (Ticket Resolved): Goldcrest- this collection didn't reflect to datanory and autocount)
- Database deadlock.
- 09:21 AM Datanory Production 2.00 hours (Production Ticket(ST) #11152 (Ticket Resolved): GOLDCREST - this collection didnt reflect to autocount)
- There is duplication of collection for that invoice.
- 09:19 AM Datanory Production 24.00 hours (Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect)
- Engine not updated.
14/03/2024
- 04:15 PM Datanory Production 24.00 hours (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- As we check on our end WWX collections are able to render in the autocount.
- 03:48 PM Datanory Production 24.00 hours (Production Ticket(ST) #11158 (Ticket Resolved): NIBOU - there are some sku missing)
- Searching part not accurate.
- 03:48 PM Express365 0.50 hour (Production Ticket(ST) #11207 (Ticket Resolved): Express365 - enquiry to delete the Void invoice)
- check and understand the user issue.
- 11:04 AM Express365 1.00 hour (Production Ticket(ST) #11207 (Ticket Resolved): Express365 - enquiry to delete the Void invoice)
- check and understand the user issue.
- 03:35 PM Datanory Production 2.00 hours (Production Ticket(ST) #11200 (Ticket Resolved): Goldcrest- this collection didn't reflect to datanory and autocount)
- Database deadlock.
- 11:32 AM Express365 0.20 hour (Production Ticket(ST) #11209 (Ticket Resolved): Tiger - Request on SST 8% setup)
- check and understand the user concern.
- 11:02 AM Express365 0.50 hour (Production Ticket(ST) #11206 (Ticket Resolved): Express365 - enquiry to edit the invoice)
- call with user and check
- 10:36 AM Express365 0.50 hour (Production Ticket(ST) #11205 (Ticket Resolved): Express365 - SST inquiry)
- clarify with user
- 10:30 AM Express365 0.50 hour (Production Ticket(ST) #11204 (Ticket Resolved): Express365 - adjust the invoice)
- Escalate to Principal - Leong
13/03/2024
- 05:54 PM Datanory Production 48.00 hours (Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect)
- Engine not updated.
- 04:41 PM Datanory - TSH 72.00 hours (Production Ticket(ST) #11148 (Ticket Resolved): TSH - TSH Issues)
- TSH issues
- 04:40 PM Datanory - TSH 72.00 hours (Production Ticket(ST) #11148 (Ticket Resolved): TSH - TSH Issues)
- TSH issues
- 04:38 PM Datanory Trial 100.00 hours (Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF)
- Mobile invoice document amount issue.
- 03:52 PM Datanory Production 2.00 hours (Production Ticket(ST) #11186 (Ticket Resolved): Goldcrest- hi may i ask what is the reason the outlet longtitute or salesman longtitute didnt show even salesman say he ady set on the location?)
- stimulation and support
- 01:37 PM Datanory Production 2.00 hours (Production Ticket(ST) #11188 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC why these 2 order pending approval, but not shown in approval module, please assist, thanks)
- stimulation and support
- 12:43 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11198 (Ticket Resolved): TSH - salesman try to upload his sales to cloud and pop-up this Alert.)
- There is changing in deployment.
- 12:34 PM Datanory Trial 100.00 hours (Production Ticket(ST) #11061 (Ticket Resolved): HEEN LOONG - Request Trial environment setup for Heen Loong)
- Setup and implement new customer.
- 09:51 AM Datanory Production 1.00 hour (Production Ticket(ST) #10989 (Ticket Resolved): Gold Crest- Geo Fencing Report got error)
- follow up and support
- 09:14 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.)
- Unit price display different value between website and apps invoice.
12/03/2024
- 06:02 PM Datanory Production 1.00 hour (Production Ticket(ST) #11004 (Ticket Resolved): GoldCrest- and for customer 302k/141 should be no outstanding ady, but mobile keep showing outstanding inv (the yellow collection didn't update to mobile))
- Follow up and stimulation
- 05:51 PM Datanory Production 1.00 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- Follow up with client
- 05:38 PM Datanory Production 1.00 hour (Production Ticket(ST) #10904 (Ticket Resolved): GoldCrest- this also, why the total amount will change when we generate into sales order?)
- Follow up
- 05:17 PM Datanory Production 1.00 hour (Production Ticket(ST) #10905 (Ticket Resolved): GoldCrest- And this debtor code didn't shown at datanory)
- Follow up
- 05:09 PM Datanory Production 2.00 hours (Production Ticket(ST) #10970 (Ticket Resolved): goldcrest- morning, can help adj the setting as yesterday this sales order we was blank when we print out)
- support and followup
- 05:04 PM Datanory Production 3.00 hours (Production Ticket(ST) #11188 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC why these 2 order pending approval, but not shown in approval module, please assist, thanks)
- stimulation
- 04:40 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11182 (Ticket Resolved): Snekku - Hi, pls help me to check as user said SO 101 not issued by her...how to confirm this yea ?)
- support and stimulation
- 04:38 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11182 (Ticket Resolved): Snekku - Hi, pls help me to check as user said SO 101 not issued by her...how to confirm this yea ?)
- support and assitst by arif
- 03:58 PM Datanory Production 1.00 hour (Production Ticket(ST) #10973 (Ticket Resolved): GoldCrest- Hi, collection didn't reflect to datanory (Salesman Activity Report) and autocount)
- support
- 03:32 PM Datanory Production 1.00 hour (Production Ticket(ST) #10892 (Ticket Resolved): Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist)
- follow up
- 03:19 PM Datanory Production 1.00 hour (Production Ticket(ST) #10900 (Ticket Resolved): GoldCrest-this invoice same issue, they should no outstanding balance ady)
- support
- 03:16 PM Datanory Production 1.00 hour (Production Ticket(ST) #11040 (Ticket Resolved): Snekku - hi @Azhar13 , please assist remove customer 10006_1, not exist in mysoft, thanks)
- support
- 02:57 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11197 (Ticket Resolved): HEEN LOONG - Products Do Not Show In Mobile Apps)
- Loading the products too long.
- 02:55 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11197 (Ticket Resolved): HEEN LOONG - Products Do Not Show In Mobile Apps)
- Loading the products too long.
- 02:35 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11176 (Ticket Resolved): NIBOU - TFP outlet missing a lot , only have pj outlet)
- Integration of customers from autocount to datanory only include the customer master account.
- 02:03 PM Datanory Production 1.00 hour (Production Ticket(ST) #10921 (Ticket Resolved): Snekku- History derail blank - MO)
- Verification
- 01:09 PM Datanory Production 2.00 hours (Production Ticket(ST) #11183 (Ticket Resolved): Gold crest- and can help me check why this collection didnt reflect to autocount？)
- Stimulation
- 11:28 AM Express365 1.00 hour (Production Ticket(ST) #11195 (Ticket Resolved): Express365 - the web sercurity certificate is expired.)
- renew the certificate
- 10:08 AM Datanory Production 0.10 hour (Production Ticket(ST) #11187 (Ticket Resolved): Daily Fresh- for this customer, we need to do a permanent close because the shop owner is closing down the shop... however, when we used the on hold function of Y, it doesnt seems to turn off the sales order taking function)
- support
- 10:05 AM Datanory - TSH 24.00 hours (Production Ticket(ST) #11148 (Ticket Resolved): TSH - TSH Issues)
- TSH issues
11/03/2024
- 10:38 PM Datanory Trial 24.00 hours (Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error)
- Stored procedures issue.
- 10:35 PM Datanory Production 24.00 hours (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 10:31 PM Datanory Trial 24.00 hours (Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.)
- Unit price display different value between website and apps invoice.
- 07:59 PM Datanory Production 2.00 hours (Production Ticket(ST) #11043 (Ticket Resolved): Snekku- Wrong invoice amount.. ; Still no sales history for branches acc, urgent!)
- support and stimulation
- 06:53 PM Datanory Production 3.00 hours (Production Ticket(ST) #11008 (Ticket Resolved): Snekku- please check also MC6, MS5)
- support and stimulation
- 04:05 PM Datanory Production 1.00 hour (Production Ticket(ST) #11046 (Ticket Resolved): Gold Crest - may i ask why salesman got fill in which inv the collection pay but autocount didnt knock off?)
- support and stimulation
- 03:33 PM Datanory Production 1.00 hour (Production Ticket(ST) #11121 (Ticket Resolved): Daily Fresh - @Azhar13 after redownload, SKU still didn't appear..how come?)
- stimulation
- 03:30 PM Datanory Production 1.00 hour (Production Ticket(ST) #10856 (Ticket Resolved): SNEKKU - check out time add in geo fencing report, thanks)
- support and stimulation
- 03:27 PM Datanory Production 1.00 hour (Production Ticket(ST) #10856 (Ticket Resolved): SNEKKU - check out time add in geo fencing report, thanks)
- support and stimulation
- 03:10 PM Datanory Production 2.00 hours (Production Ticket(ST) #11079 (Ticket Resolved): Snekku- user found that the invoice amount is 0 for customer -2D001 and ninso customer ;Wrong invoice amount)
- support and stimulation
- 02:57 PM Datanory Production 0.50 hour (Production Ticket(ST) #10967 (Ticket Resolved): DailyFresh- this 3 outlet we already transfer to JHB06, but why still appear in JHB04 plan call)
- support and stimulation
- 02:54 PM Datanory Production 3.00 hours (Production Ticket(ST) #10874 (Ticket Resolved): Daily Fresh-Sel17 mobile , above transactions is not capture in the database.vwe had uploaded the database too for your checking. Kindly be reminded , any update version need to be informed in the main communication channel. I just had a surprise we nee)
- support and stimulation
- 02:28 PM Datanory Production 1.00 hour (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- support and stimulation
- 02:27 PM Datanory Production 1.00 hour (Production Ticket(ST) #11029 (Ticket Resolved): Snekku- Hi @Azhar13, promo set 3% discount Here is shown total amount discount instead of percent?)
- support and stimulation
- 02:25 PM Datanory Production 2.00 hours (Production Ticket(ST) #11029 (Ticket Resolved): Snekku- Hi @Azhar13, promo set 3% discount Here is shown total amount discount instead of percent?)
- support and stimulation
- 02:23 PM Datanory Production 2.00 hours (Production Ticket(ST) #10857 (Ticket Resolved): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72)
- support and stimulation
- 02:20 PM Datanory Production 1.00 hour (Production Ticket(ST) #10899 (Ticket Resolved): goldcrest- for trial version, not allowed me change price code)
- support and stimulation
- 02:18 PM Datanory Production 1.00 hour (Production Ticket(ST) #10864 (Ticket Resolved): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.)
- support
- 02:15 PM Datanory Production 1.00 hour (Production Ticket(ST) #10861 (Ticket Resolved): Snekku- Hi @Assyafiq MCC, some outlets repeat in planned route, please assist, thanks )
- support and stimulation
- 02:10 PM Datanory Production 1.00 hour (Production Ticket(ST) #11074 (Ticket Resolved): DailyFresh- sales value report total net sales is still having minor variances vs. sales qty by item... how come ya?)
- support
- 02:03 PM Datanory Production 1.00 hour (Production Ticket(ST) #11082 (Ticket Resolved): Daily Fresh- customer database empty again, pls resolve this issue. tq)
- support
- 01:59 PM Datanory Production 1.00 hour (Production Ticket(ST) #10850 (Ticket Resolved): SNEKKU - please remove this ya as mysoft just 1 only)
- support
- 12:10 PM Express365 0.30 hour (Production Ticket(ST) #11174 (Ticket Resolved): Express365 - Tax cannot do edit)
- check and understand the user issue.
- 11:35 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan)
- Currently, datanory apps not support second barcode scan.
- 11:35 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan)
- Currently, datanory apps not support second barcode scan.
- 11:33 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan)
- Second barcode cannot be scanned.
- 11:32 AM Datanory Trial 48.00 hours (Production Ticket(ST) #11051 (Ticket Resolved): KARA - Request Trial Environment Setup for Kara Personal Care)
- Setup new trial client.
- 11:30 AM Datanory Production 24.00 hours (Production Ticket(ST) #11078 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser)
- Client enquiry for adding new customer.
- 09:49 AM Datanory Production 0.01 hour (Production Ticket(ST) #11169 (Ticket Resolved): Daily Fresh- @~Jann Yap @Assyafiq MCC . some salesman unable To do van good receive.. mlk04 already upload db)
- stimulation
09/03/2024
- 05:41 PM Datanory - GOLDCREST 0.50 hour (Production Ticket(ST) #11160 (Ticket Resolved): GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing)
- Support
- 03:45 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11157 (Ticket Resolved): Goldcrest- hi may i ask for this customer, invoice got reflect to autocount, but collection didnt even in datanory, can help me check why this happen？)
- stimulate
08/03/2024
- 11:28 AM Express365 0.10 hour (Production Ticket(ST) #11159 (Ticket Resolved): Express365 - E-invoice enquiry)
- Escalate to Principal - Leong
- 11:03 AM Express365 1.20 hour (Production Ticket(ST) #11156 (Ticket Resolved): Express365 - delete the void invoice)
- check and understand the user issue.
07/03/2024
- 10:57 PM Datanory Production 2.00 hours (Production Ticket(ST) #11152 (Ticket Resolved): GOLDCREST - this collection didnt reflect to autocount)
- There is duplication of collection for that invoice.
- 10:46 PM Datanory Production 2.00 hours (Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect)
- Commented off the column mapping for net total in invoice integration.
06/03/2024
- 06:35 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF)
- Mobile invoice document amount issue.
- 06:04 PM Datanory Production 48.00 hours (Production Ticket(ST) #11078 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser)
- Root cause: Client enquiry for adding new customer.
- 04:47 PM Datanory Trial 24.00 hours (Production Ticket(ST) #11014 (Ticket Resolved): Suntory - Back suntory datanory database from test server and restore as new database in trial server)
- Dataset referred to scripting issues. Not due to deployment
- 10:07 AM Datanory Trial 1.00 hour (Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error)
- Stored procedures issue.
- 09:01 AM Datanory Production 1.00 hour (Production Ticket(ST) #11131 (Ticket Resolved): NIBOU - can check why these customer has missing branch when integrate mydin data from Excel?)
- Those customers branch not exist in mst_branch and mst_customer_branch table.
05/03/2024
- 06:39 PM Datanory - DAILYFRESH 2.00 hours (Production Ticket(ST) #11125 (Ticket Resolved): Daily fresh - Shows invalid supervisor)
- Support assisted by miss jann
- 03:02 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11118 (Ticket Resolved): KARA - Kara backend cannot login)
- Kara is not deploy in production.
- 12:11 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11118 (Ticket Resolved): KARA - Kara backend cannot login)
- Root cause:
- 12:41 PM Datanory Production 1.00 hour (Production Ticket(ST) #11121 (Ticket Resolved): Daily Fresh - @Azhar13 after redownload, SKU still didn't appear..how come?)
- support
- 12:40 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11120 (Ticket Resolved): TSH - My salesman unable to receive the van goods request after download)
- Ensure them to use the latest version of the apps
04/03/2024
- 06:21 PM Datanory Production 0.50 hour (Production Ticket(ST) #11116 (Ticket Resolved): Daily fresh - @Azhar13 need your help to check on LKW04 DB.. they claimed that they have received the stocks BUT it didnt appear in the van inventory... they've uploaded the DB into the system. would you pls check what happened?)
- support
- 06:06 PM Datanory Trial 72.00 hours (Production Ticket(ST) #11051 (Ticket Resolved): KARA - Request Trial Environment Setup for Kara Personal Care)
- Setup new trial client.
- 02:35 PM Datanory Production 1.00 hour (Production Ticket(ST) #11114 (Ticket Resolved): Snekku - hi @Azhar13 , please assist reject SOME1000117, SOME1000119, thanks)
- support
- 01:57 PM Datanory Production 1.00 hour (Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.)
- Invoice number is not match with the format.
- 12:09 PM Datanory Production 1.00 hour (Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.)
- Invoice number is not match with the format.
- 12:37 PM DDM 2.00 hours (Production Ticket(ST) #11112 (Ticket Resolved): INC1624288 - Issue - Autoreport not updated to latest date)
- re-run and monitor
- 11:56 AM DDM 0.50 hour (Production Ticket(ST) #11112 (Ticket Resolved): INC1624288 - Issue - Autoreport not updated to latest date)
- check duplication
- 09:57 AM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11084 (Ticket Resolved): goldcrest- hi this invoice cancelled by salesman but EOD still deduct this invoice stock, can help us check on it?)
- Stimulation
03/03/2024
- 07:02 PM Express365 0.20 hour (Production Ticket(ST) #11099 (Ticket Resolved): insert new customer detail)
- add in the customer details
02/03/2024
- 04:27 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11025 (Ticket Resolved): NIBOU - photo report cannot be zoom and not clear)
- Compression of the image.
01/03/2024
- 04:36 PM Datanory Production 1.50 hour (Production Ticket(ST) #11102 (Ticket Resolved): daily fresh - supervisor try upload database but cannot be done, using different network data/hotspot)
- support
- 04:27 PM Datanory Production 1.00 hour (Production Ticket(ST) #11101 (Ticket Resolved): Snekku- hi @Azhar13, please assist to solve, as invalid data)
- support
- 12:16 PM Express365 0.50 hour (Production Ticket(ST) #11085 (Ticket Resolved): Express365 - Customer statement 's font size small)
- check and understand the user issue.
- 12:05 PM Express365 1.00 hour (Production Ticket(ST) #11092 (Ticket Resolved): Express365 - Customer statement 's font size small)
- check and understand the user issue.
- 12:01 PM Express365 0.50 hour (Production Ticket(ST) #11091 (Ticket Resolved): Express365 - SST inquiry)
- check and understand the user issue.
- 09:10 AM Datanory Trial 2.00 hours (Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan)
- Second barcode cannot be scanned.
29/02/2024
- 05:29 PM Datanory Production 2.00 hours (Production Ticket(ST) #11043 (Ticket Resolved): Snekku- Wrong invoice amount.. ; Still no sales history for branches acc, urgent!)
- Stimualtion
- 05:19 PM Datanory Production 2.00 hours (Production Ticket(ST) #10967 (Ticket Resolved): DailyFresh- this 3 outlet we already transfer to JHB06, but why still appear in JHB04 plan call)
- support
- 05:12 PM Datanory Production 2.00 hours (Production Ticket(ST) #11034 (Ticket Resolved): Daily Fresh - Hi guys, please help to check yesterday balance good stock is missing, supposed to have 5-6 item. Sorry I don't have yesterday printed EOD report cause salesman doesn't keep it.already uploaded DB, Urgent!)
- stimulation
- 04:50 PM Datanory Production 3.00 hours (Production Ticket(ST) #11035 (Ticket Resolved): DailyFresh - @~Jann Yap @Assyafiq MCC I'm at Kuantan branch now.. supervisor complained that the total amount is having varianceI calculated and i get rm1399.04.. system captured rm1417.10)
- support
- 04:33 PM Datanory Production 2.00 hours (Production Ticket(ST) #11074 (Ticket Resolved): DailyFresh- sales value report total net sales is still having minor variances vs. sales qty by item... how come ya?)
- support and stimulation
- 12:14 PM Datanory Production 2.00 hours (Production Ticket(ST) #11079 (Ticket Resolved): Snekku- user found that the invoice amount is 0 for customer -2D001 and ninso customer ;Wrong invoice amount)
- support and stimulation
- 12:03 PM Datanory Production 0.50 hour (Production Ticket(ST) #11082 (Ticket Resolved): Daily Fresh- customer database empty again, pls resolve this issue. tq)
- Stimulation
- 11:34 AM Datanory Production 24.00 hours (Production Ticket(ST) #11060 (Ticket Resolved): NIBOU - Setup NIBOU in PRODUCTION by migrating data from TRIAL)
- Migrate the master data from trial to production.
- 11:25 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11053 (Ticket Resolved): NIBOU - Clean Up Master Data in TRIAL to be migrate to production)
- Clean up the data in Trial environment.
- 11:16 AM Datanory Trial 48.00 hours (Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation)
- Client inquiry and clarification. There is issue with client data.
- 09:23 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation)
- Client inquiry and clarification. There is issue with client data.
- 10:10 AM Gentle Supreme 24.00 hours (Production Ticket(ST) #10925 (Ticket Resolved): Gentle Supreme - Setup a daily backup for both UAT and PRD)
- Database backup.
- 10:00 AM Datanory Production 3.00 hours (Production Ticket(ST) #10988 (Ticket Resolved): Gold Crest- and the sales order price still running for pre sales)
- Stimulation
- 09:20 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues)
- The customers and users are not maintained in the sql accounting.
- 09:09 AM Datanory Production 100.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
28/02/2024
- 03:14 PM Datanory Production 1.00 hour (Production Ticket(ST) #11028 (Ticket Resolved): Gold Crest- VQWWX000016-240220 VQJNM000043-240221 VQJNL000058-240221 Hi, this 3 van goods request didn't reflect to autocount)
- support
- 02:50 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11068 (Ticket Resolved): goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks)
- support
- 02:47 PM Datanory Trial 2.00 hours (Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues)
- The customers and users are not maintained in the sql accounting.
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