Rashdan Hussin's activity
From 15/02/2024 to 15/03/2024
15/03/2024
- 04:08 PM Datanory - GOLDCREST Production Ticket(ST) #11222 (Ticket Resolved): GOLDCREST - can help us check where this amount came from?
- - can help us check where this amount came from? as this user never issue any invoice yet,
- unknown invoice sales a... - 04:03 PM Datanory - GOLDCREST Production Ticket(ST) #11221 (Ticket Resolved): GOLDCREST - collection done on 15/03 but mobile all showing 14/03
- - collection done on 15/03 but mobile all showing 14/03, so datanory and autocount also reflect 14/03
- for issue no... - 03:51 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11197 (Ticket Resolved): HEEN LOONG - Products Do Not Show In Mobile Apps)
- Loading the products too long.
- 03:50 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11176 (Ticket Resolved): NIBOU - TFP outlet missing a lot , only have pj outlet)
- Integration of customers from autocount to datanory only include the customer master account.
- 03:46 PM Datanory Trial 2.00 hours (Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error)
- Stored procedures issue.
- 03:43 PM Datanory Production 24.00 hours (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 03:41 PM Datanory - GOLDCREST Production Ticket(ST) #11214 (Ticket Resolved): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya
- 03:41 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11214 (Ticket Resolved): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya)
- Client enquiry to update customer pic.
- 12:22 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11214 (Ticket Resolved): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya)
- Client enquiry to update customer pic.
- 12:22 PM Datanory - GOLDCREST Production Ticket(ST) #11214 (Pending Client Verification): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya
- 12:16 PM Datanory - GOLDCREST Production Ticket(ST) #11214 (Support In Progress): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya
- 03:24 PM Datanory - GOLDCREST Production Ticket(ST) #10954 (Pending Client Verification): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection
- 03:23 PM Datanory - GOLDCREST Production Ticket(ST) #10954 (Verification In Progress): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection
- 01:15 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11215 (Ticket Resolved): NIBOU - I can't upload photo)
- Cant identify yet.
- 01:15 PM Datanory - NIBOU Production Ticket(ST) #11215 (Pending Client Verification): NIBOU - I can't upload photo
- 01:07 PM Datanory - NIBOU Production Ticket(ST) #11215 (Support In Progress): NIBOU - I can't upload photo
- 09:37 AM Datanory - NIBOU Production Ticket(ST) #11215 (Ticket Resolved): NIBOU - I can't upload photo
- - Hi @Louise MCC , I can't upload photo
- Just now still ok , suddenly can't upload - 09:40 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF)
- Mobile invoice document amount issue.
- 09:40 AM Datanory Trial Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF
- 09:39 AM Datanory Trial Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- 09:39 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.)
- Unit price display different value between website and apps invoice.
- 09:31 AM Datanory Production Production Ticket(ST) #11200 (Ticket Resolved): Goldcrest- this collection didn't reflect to datanory and autocount
- 09:31 AM Datanory Production 2.00 hours (Production Ticket(ST) #11200 (Ticket Resolved): Goldcrest- this collection didn't reflect to datanory and autocount)
- Database deadlock.
- 09:21 AM Datanory Production 2.00 hours (Production Ticket(ST) #11152 (Ticket Resolved): GOLDCREST - this collection didnt reflect to autocount)
- There is duplication of collection for that invoice.
- 09:21 AM Datanory Production Production Ticket(ST) #11152 (Ticket Resolved): GOLDCREST - this collection didnt reflect to autocount
- 09:19 AM Datanory Production Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect
- 09:19 AM Datanory Production 24.00 hours (Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect)
- Engine not updated.
14/03/2024
- 05:25 PM Datanory - GOLDCREST Production Ticket(ST) #11214 (Ticket Resolved): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya
- hi this file is to add person in charge on customer relationship, already inform Jann for this ya
- 05:15 PM Datanory - GOLDCREST Production Ticket(ST) #11213 (Ticket Resolved): GOLDCREST- inv should be under Shah Idi, why change to amother customer in autocount ya?
- inv should be under Shah Idi, why change to amother customer in autocount ya?
!4149d3f3-3d8e-4bdd-a180-ce457862f406.... - 04:15 PM Datanory Production 24.00 hours (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- As we check on our end WWX collections are able to render in the autocount.
- 04:15 PM Datanory Production Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount
- 03:48 PM Datanory Production Production Ticket(ST) #11158 (Ticket Resolved): NIBOU - there are some sku missing
- 03:48 PM Datanory Production 24.00 hours (Production Ticket(ST) #11158 (Ticket Resolved): NIBOU - there are some sku missing)
- Searching part not accurate.
- 03:35 PM Datanory Production 2.00 hours (Production Ticket(ST) #11200 (Ticket Resolved): Goldcrest- this collection didn't reflect to datanory and autocount)
- Database deadlock.
- 03:35 PM Datanory Production Production Ticket(ST) #11200 (Pending Client Verification): Goldcrest- this collection didn't reflect to datanory and autocount
- sp_di_mobile_transaction_upload_integration
13/03/2024
- 05:54 PM Datanory Production Production Ticket(ST) #11140 (Pending Client Verification): GOLDCREST - invoice which convert from SO on march, but datanory not reflect
- 05:54 PM Datanory Production 48.00 hours (Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect)
- Engine not updated.
- 04:41 PM Datanory - TSH Production Ticket(ST) #11148 (Pending Client Verification): TSH - TSH Issues
- 04:41 PM Datanory - TSH 72.00 hours (Production Ticket(ST) #11148 (Ticket Resolved): TSH - TSH Issues)
- TSH issues
- 04:40 PM Datanory - TSH 72.00 hours (Production Ticket(ST) #11148 (Ticket Resolved): TSH - TSH Issues)
- TSH issues
- 01:33 PM Datanory - TSH Production Ticket(ST) #11148: TSH - TSH Issues
- Sub total error & unpaid amount error
!1e7c1c68-fa8c-402a-9dbd-f593d5b4c911.jpg!
For items under promotion, the uni... - 04:38 PM Datanory Trial 100.00 hours (Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF)
- Mobile invoice document amount issue.
- 04:38 PM Datanory Trial Production Ticket(ST) #11141 (Pending Client Verification): TSH - there is an error on the total amount of invoices after extracting to PDF
- 12:43 PM Datanory Trial Production Ticket(ST) #11198 (Ticket Resolved): TSH - salesman try to upload his sales to cloud and pop-up this Alert.
- 12:43 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11198 (Ticket Resolved): TSH - salesman try to upload his sales to cloud and pop-up this Alert.)
- There is changing in deployment.
- 12:37 PM Datanory Trial Production Ticket(ST) #11198 (Support In Progress): TSH - salesman try to upload his sales to cloud and pop-up this Alert.
- 12:34 PM Datanory Trial Production Ticket(ST) #11061 (Ticket Resolved): HEEN LOONG - Request Trial environment setup for Heen Loong
- 12:34 PM Datanory Trial 100.00 hours (Production Ticket(ST) #11061 (Ticket Resolved): HEEN LOONG - Request Trial environment setup for Heen Loong)
- Setup and implement new customer.
- 09:14 AM Datanory Trial Production Ticket(ST) #11017 (Pending Client Verification): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- 09:14 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.)
- Unit price display different value between website and apps invoice.
12/03/2024
- 04:13 PM Datanory Trial Production Ticket(ST) #11198 (Ticket Resolved): TSH - salesman try to upload his sales to cloud and pop-up this Alert.
- Hi @Rashdan Hussin, my salesman try to upload his sales to cloud and pop-up this Alert.
!92c14003-b349-49b2-910f-262... - 02:57 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11197 (Ticket Resolved): HEEN LOONG - Products Do Not Show In Mobile Apps)
- Loading the products too long.
- 02:55 PM Datanory Trial Production Ticket(ST) #11197 (Escalated to Level 3): HEEN LOONG - Products Do Not Show In Mobile Apps
- https://app.clickup.com/t/86enuvpth
- 02:55 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11197 (Ticket Resolved): HEEN LOONG - Products Do Not Show In Mobile Apps)
- Loading the products too long.
- 02:50 PM Datanory Trial Production Ticket(ST) #11197 (Support In Progress): HEEN LOONG - Products Do Not Show In Mobile Apps
- 02:50 PM Datanory Trial Production Ticket(ST) #11197 (Ticket Resolved): HEEN LOONG - Products Do Not Show In Mobile Apps
- When we try to search the products, it took so long to loading.
Then the products do not appear and user will kicked... - 02:35 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11176 (Ticket Resolved): NIBOU - TFP outlet missing a lot , only have pj outlet)
- Integration of customers from autocount to datanory only include the customer master account.
- 02:35 PM Datanory - NIBOU Production Ticket(ST) #11176 (Escalated to Level 3): NIBOU - TFP outlet missing a lot , only have pj outlet
- https://app.clickup.com/t/86enuva6f
- 10:05 AM Datanory - TSH 24.00 hours (Production Ticket(ST) #11148 (Ticket Resolved): TSH - TSH Issues)
- TSH issues
- 10:05 AM Datanory - TSH Production Ticket(ST) #11148 (Escalated to Level 3): TSH - TSH Issues
- Item 1: Done
Item 2: We found no issue for this one. Need to monitor whether the issue are repetitive.
Item 3: Thi... - 10:01 AM Datanory - TSH Production Ticket(ST) #11148 (Support In Progress): TSH - TSH Issues
11/03/2024
- 10:38 PM Datanory Trial Production Ticket(ST) #11132: Route Plan Import Error
- https://app.clickup.com/t/86entjeuv
- 10:38 PM Datanory Trial 24.00 hours (Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error)
- Stored procedures issue.
- 10:35 PM Datanory Production Production Ticket(ST) #11032: SNEKKU - No catalogue can view in memo?
- https://app.clickup.com/t/86enqnge5
- 10:35 PM Datanory Production 24.00 hours (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 10:31 PM Datanory Trial 24.00 hours (Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.)
- Unit price display different value between website and apps invoice.
- 10:31 PM Datanory Trial Production Ticket(ST) #11017: TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- https://app.clickup.com/t/86enpyfkv
- 09:45 PM Datanory Trial Production Ticket(ST) #11061 (Support In Progress): HEEN LOONG - Request Trial environment setup for Heen Loong
- 02:11 PM Datanory - NIBOU Production Ticket(ST) #11176 (Support In Progress): NIBOU - TFP outlet missing a lot , only have pj outlet
- 02:11 PM Datanory - NIBOU Production Ticket(ST) #11176 (Ticket Resolved): NIBOU - TFP outlet missing a lot , only have pj outlet
- - @Louise MCC Louise , my TFP outlet missing a lot , only have pj outlet
- @Louise MCC before using trial have othe... - 11:35 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan)
- Currently, datanory apps not support second barcode scan.
- 11:35 AM Datanory Trial Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan
- 11:35 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan)
- Currently, datanory apps not support second barcode scan.
- 11:33 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan)
- Second barcode cannot be scanned.
- 11:33 AM Datanory Trial Production Ticket(ST) #11026 (Pending Client Verification): NIBOU - carton can be scan, unit barcode can’t be scan
- 11:32 AM Datanory Trial 48.00 hours (Production Ticket(ST) #11051 (Ticket Resolved): KARA - Request Trial Environment Setup for Kara Personal Care)
- Setup new trial client.
- 11:32 AM Datanory Trial Production Ticket(ST) #11051 (Ticket Resolved): KARA - Request Trial Environment Setup for Kara Personal Care
- 11:30 AM Datanory Production 24.00 hours (Production Ticket(ST) #11078 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser)
- Client enquiry for adding new customer.
- 11:30 AM Datanory Production Production Ticket(ST) #11078 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser
08/03/2024
- 11:09 AM Datanory Production Production Ticket(ST) #11158 (Support In Progress): NIBOU - there are some sku missing
- 11:09 AM Datanory Production Production Ticket(ST) #11158 (Ticket Resolved): NIBOU - there are some sku missing
- Hi @Louise MCC there are some sku missing
Also, the photos of sku missing
"Scan barcode " not functioning
07/03/2024
- 10:57 PM Datanory Production Production Ticket(ST) #11152 (Pending Client Verification): GOLDCREST - this collection didnt reflect to autocount
- !2af12903-fd26-46a7-a11f-1a03f6b26624.jpg!
- 10:57 PM Datanory Production 2.00 hours (Production Ticket(ST) #11152 (Ticket Resolved): GOLDCREST - this collection didnt reflect to autocount)
- There is duplication of collection for that invoice.
- 10:50 PM Datanory Production Production Ticket(ST) #11152 (Support In Progress): GOLDCREST - this collection didnt reflect to autocount
- 10:50 PM Datanory Production Production Ticket(ST) #11152 (Ticket Resolved): GOLDCREST - this collection didnt reflect to autocount
- hi, this collection didnt reflect to autocount, can help us check?
!1ddbdcc4-81f2-4a73-a93b-2fa5b2d30e37.jpg!
- 10:46 PM Datanory Production 2.00 hours (Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect)
- Commented off the column mapping for net total in invoice integration.
- 10:46 PM Datanory Production Production Ticket(ST) #11140 (Escalated to Level 3): GOLDCREST - invoice which convert from SO on march, but datanory not reflect
- Hi jann. This goldcrest issue was due to deployment issue. Based on my discussion with shanyou, integration for goldc...
- 10:33 AM Datanory - TSH Production Ticket(ST) #11148 (Ticket Resolved): TSH - TSH Issues
- Dear Rashdan,
Kindly assist to solve some of the issues which reported by TSH:
1) The format, spacing, and font... - 09:47 AM Datanory Production Production Ticket(ST) #11147 (Ticket Resolved): OROMEO - Customer Details Fail To Enter Customer Database Table When Import Customer Through Web
- When we insert the new customers using Customer Import, all the customers details only enter the 'di table' database ...
- 09:18 AM Datanory Trial Production Ticket(ST) #11146 (Ticket Resolved): KARA - Product Price Code Missing When Import SKU Through Web
- When we insert the new products using SKU Import, all the products details enter the database successfully.
Except t...
06/03/2024
- 06:35 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF)
- Mobile invoice document amount issue.
- 06:35 PM Datanory Trial Production Ticket(ST) #11141 (Escalated to Level 3): TSH - there is an error on the total amount of invoices after extracting to PDF
- https://app.clickup.com/t/86entpprx
- 04:43 PM Datanory Trial Production Ticket(ST) #11141 (Support In Progress): TSH - there is an error on the total amount of invoices after extracting to PDF
- 04:43 PM Datanory Trial Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF
- Hi @Louise MCC, there is an error on the total amount of invoices after extracting to PDF. As per the picture shown i...
- 06:04 PM Datanory Production 48.00 hours (Production Ticket(ST) #11078 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser)
- Root cause: Client enquiry for adding new customer.
- 06:04 PM Datanory Production Production Ticket(ST) #11078 (Pending Client Verification): OROMEO - Product Master, Customer Master, Merchandiser
- select * from customer where org_id = 'oromeo'
select * from customer_to_user_relation where org_id = 'oromeo' and u... - 05:53 PM Datanory Production Production Ticket(ST) #11078 (Support In Progress): OROMEO - Product Master, Customer Master, Merchandiser
- 04:47 PM Datanory Trial Production Ticket(ST) #11014 (Ticket Resolved): Suntory - Back suntory datanory database from test server and restore as new database in trial server
- 04:47 PM Datanory Trial 24.00 hours (Production Ticket(ST) #11014 (Ticket Resolved): Suntory - Back suntory datanory database from test server and restore as new database in trial server)
- Dataset referred to scripting issues. Not due to deployment
- 04:46 PM Datanory Trial Production Ticket(ST) #11014 (Pending Client Verification): Suntory - Back suntory datanory database from test server and restore as new database in trial server
- 04:30 PM Datanory Production Production Ticket(ST) #11140 (Support In Progress): GOLDCREST - invoice which convert from SO on march, but datanory not reflect
- 04:30 PM Datanory Production Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect
- we do have invoice which convert from SO on march, but datanory not reflect to those invoice
!37011ad3-b908-42d3-aad... - 10:07 AM Datanory Trial 1.00 hour (Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error)
- Stored procedures issue.
- 10:07 AM Datanory Trial Production Ticket(ST) #11132 (Escalated to Level 3): Route Plan Import Error
- 09:32 AM Datanory Trial Production Ticket(ST) #11132 (Support In Progress): Route Plan Import Error
- 09:29 AM Datanory Trial Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error
- - The error happen when we try to validate the uploaded file.
- When stored procedure execute RoutePlanDataDisplay, ... - 09:01 AM Datanory Production Production Ticket(ST) #11131 (Ticket Resolved): NIBOU - can check why these customer has missing branch when integrate mydin data from Excel?
- 09:01 AM Datanory Production 1.00 hour (Production Ticket(ST) #11131 (Ticket Resolved): NIBOU - can check why these customer has missing branch when integrate mydin data from Excel?)
- Those customers branch not exist in mst_branch and mst_customer_branch table.
- 08:57 AM Datanory Production Production Ticket(ST) #11131 (Support In Progress): NIBOU - can check why these customer has missing branch when integrate mydin data from Excel?
- 08:54 AM Datanory Production Production Ticket(ST) #11131 (Ticket Resolved): NIBOU - can check why these customer has missing branch when integrate mydin data from Excel?
- - @Assyafiq MCC can check why these customer has missing branch when integrate mydin data from Excel?
- i think the ...
05/03/2024
- 03:02 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11118 (Ticket Resolved): KARA - Kara backend cannot login)
- Kara is not deploy in production.
- 03:02 PM Datanory Trial Production Ticket(ST) #11118 (Ticket Resolved): KARA - Kara backend cannot login
- 12:11 PM Datanory Trial Production Ticket(ST) #11118 (Pending Client Verification): KARA - Kara backend cannot login
- 12:11 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11118 (Ticket Resolved): KARA - Kara backend cannot login)
- Root cause:
- 11:39 AM Datanory Trial Production Ticket(ST) #11118 (Support In Progress): KARA - Kara backend cannot login
- 11:24 AM Datanory Trial Production Ticket(ST) #11118 (Ticket Resolved): KARA - Kara backend cannot login
- All web user cannot login.
!d11248e7-f864-4b10-b049-4aa28c003f54.jpg!
- 12:41 PM Datanory Trial Production Ticket(ST) #11120 (Ticket Resolved): TSH - My salesman unable to receive the van goods request after download
- 12:40 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11120 (Ticket Resolved): TSH - My salesman unable to receive the van goods request after download)
- Ensure them to use the latest version of the apps
- 12:32 PM Datanory Trial Production Ticket(ST) #11120 (Support In Progress): TSH - My salesman unable to receive the van goods request after download
- 12:30 PM Datanory Trial Production Ticket(ST) #11120 (Ticket Resolved): TSH - My salesman unable to receive the van goods request after download
- - Morning @Louise MCC, need your assistance urgently about this issue.
My salesman unable to receive the van goods r...
04/03/2024
- 06:06 PM Datanory Trial Production Ticket(ST) #11051 (Pending Client Verification): KARA - Request Trial Environment Setup for Kara Personal Care
- 06:06 PM Datanory Trial 72.00 hours (Production Ticket(ST) #11051 (Ticket Resolved): KARA - Request Trial Environment Setup for Kara Personal Care)
- Setup new trial client.
- 01:57 PM Datanory Production Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.
- 01:57 PM Datanory Production 1.00 hour (Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.)
- Invoice number is not match with the format.
- 12:09 PM Datanory Production Production Ticket(ST) #11113 (Pending Client Verification): NIBOU - failed check in for 1st outlet today after d.load new link datanory.
- 12:09 PM Datanory Production 1.00 hour (Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.)
- Invoice number is not match with the format.
- 11:42 AM Datanory Production Production Ticket(ST) #11113 (Support In Progress): NIBOU - failed check in for 1st outlet today after d.load new link datanory.
- 11:17 AM Datanory Production Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.
- Hi louise, I failed check in for 1st outlet today after d.load new link datanory. please help me.
02/03/2024
- 04:27 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11025 (Ticket Resolved): NIBOU - photo report cannot be zoom and not clear)
- Compression of the image.
- 04:27 PM Datanory Trial Production Ticket(ST) #11025 (Ticket Resolved): NIBOU - photo report cannot be zoom and not clear
01/03/2024
- 09:10 AM Datanory Trial 2.00 hours (Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan)
- Second barcode cannot be scanned.
- 09:10 AM Datanory Trial Production Ticket(ST) #11026 (Escalated to Level 3): NIBOU - carton can be scan, unit barcode can’t be scan
29/02/2024
- 11:34 AM Datanory Production Production Ticket(ST) #11060 (Ticket Resolved): NIBOU - Setup NIBOU in PRODUCTION by migrating data from TRIAL
- 11:34 AM Datanory Production 24.00 hours (Production Ticket(ST) #11060 (Ticket Resolved): NIBOU - Setup NIBOU in PRODUCTION by migrating data from TRIAL)
- Migrate the master data from trial to production.
- 11:28 AM Datanory Production Production Ticket(ST) #11060 (Support In Progress): NIBOU - Setup NIBOU in PRODUCTION by migrating data from TRIAL
- 11:25 AM Datanory Trial Production Ticket(ST) #11053 (Ticket Resolved): NIBOU - Clean Up Master Data in TRIAL to be migrate to production
- --customer tables
select 'customer' as Data,count(1) as count from customer where org_id ='nibou'
union select 'c... - 11:25 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11053 (Ticket Resolved): NIBOU - Clean Up Master Data in TRIAL to be migrate to production)
- Clean up the data in Trial environment.
- 11:18 AM Datanory Trial Production Ticket(ST) #11053 (Support In Progress): NIBOU - Clean Up Master Data in TRIAL to be migrate to production
- 11:16 AM Datanory Trial Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation
- 11:16 AM Datanory Trial 48.00 hours (Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation)
- Client inquiry and clarification. There is issue with client data.
- 09:23 AM Datanory Trial Production Ticket(ST) #11019 (Pending Client Verification): NIBOU - Request To Maintain Customer Master and Customer To User Relation
- 09:23 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation)
- Client inquiry and clarification. There is issue with client data.
- 10:10 AM Gentle Supreme Production Ticket(ST) #10925 (Ticket Resolved): Gentle Supreme - Setup a daily backup for both UAT and PRD
- 10:10 AM Gentle Supreme 24.00 hours (Production Ticket(ST) #10925 (Ticket Resolved): Gentle Supreme - Setup a daily backup for both UAT and PRD)
- Database backup.
- 10:05 AM Gentle Supreme Production Ticket(ST) #10925 (Support In Progress): Gentle Supreme - Setup a daily backup for both UAT and PRD
- 09:20 AM Datanory Trial 24.00 hours (Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues)
- The customers and users are not maintained in the sql accounting.
- 09:20 AM Datanory Trial Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues
- select *
from member
where org_id ='NIBOU'
select *
from member
where org_id ='NIBOU' and member_cd ='JUST... - 09:09 AM Datanory Production 100.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
- 09:09 AM Datanory Production Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back
28/02/2024
- 04:42 PM Datanory Production Production Ticket(ST) #11078 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser
- Dear Rashdan,
Kindly assist to import Oromeo’s Yee Lee’s Customer into Datanory Production. I’ve liaised with cust... - 02:47 PM Datanory Trial Production Ticket(ST) #11044 (Pending Client Verification): NIBOU - Request To Check and fix Nibou issues
- !3c18cbf9-412b-4967-b9ab-5c633cd75169.jpg!
!8dfd8a81-2709-4048-850d-93f0860a39b2.jpg!
!f7a38d86-f920-4540-9a93-932b... - 02:47 PM Datanory Trial 2.00 hours (Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues)
- The customers and users are not maintained in the sql accounting.
27/02/2024
- 04:21 PM Datanory Trial Production Ticket(ST) #11061 (Ticket Resolved): HEEN LOONG - Request Trial environment setup for Heen Loong
- Dear Afiq,
Kindly assist to setup a trial environment for Heen Loong. I have also massaged all the provided 4 mast... - 03:56 PM Datanory Trial Production Ticket(ST) #11058 (Ticket Resolved): DATANORYTRIAL- Upload products using SKU Import but price code not appear
- 01:29 PM Datanory Trial Production Ticket(ST) #11051 (Support In Progress): KARA - Request Trial Environment Setup for Kara Personal Care
26/02/2024
- 06:59 PM Datanory Trial Production Ticket(ST) #11053 (Ticket Resolved): NIBOU - Clean Up Master Data in TRIAL to be migrate to production
- - @Assyafiq MCC for Nibou live run, plz assist to setup the price code using this list
- And this is the customer pr... - 06:53 PM Datanory Trial Production Ticket(ST) #11051 (Ticket Resolved): KARA - Request Trial Environment Setup for Kara Personal Care
- Dear Afiq and team,
Kindly assist to setup the trial environment for Kara. I have also massaged all the master dat... - 06:44 PM Datanory Trial Production Ticket(ST) #11026 (Pending Client Feedback): NIBOU - carton can be scan, unit barcode can’t be scan
- - 9555417700308. This is the barcode that they try to scan and resulted product not found.
- I didnt find this barco... - 06:38 PM Datanory Production Production Ticket(ST) #11032 (Escalated to Level 3): SNEKKU - No catalogue can view in memo?
- 06:38 PM Datanory Production 1.00 hour (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 06:15 PM Datanory Trial Production Ticket(ST) #11044 (Pending Client Feedback): NIBOU - Request To Check and fix Nibou issues
- If they set new PIC to the customer, the existing PIC will become expired.
- 06:15 PM Datanory Trial 2.00 hours (Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues)
- If they set new PIC to the customer, the existing PIC will become expired.
- 10:37 AM Datanory Trial Production Ticket(ST) #11044 (Support In Progress): NIBOU - Request To Check and fix Nibou issues
- 10:36 AM Datanory Trial Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues
- Dear Rashdan,
Based on our conversation moments ago, kindly assist to look into this issue for Nibou:
Unplanned...
23/02/2024
- 07:16 PM Datanory Production Production Ticket(ST) #11037 (Ticket Resolved): DATANORY - housekeep this 4 table in Datanory production and trial
- select
t.NAME AS TableName,
s.Name AS SchemaName,
p.rows,
SUM(a.total_pages) * 8 AS TotalSpaceKB,
CAST (Round(((... - 07:16 PM Datanory Production 1.00 hour (Production Ticket(ST) #11037 (Ticket Resolved): DATANORY - housekeep this 4 table in Datanory production and trial)
- Table housekeeping.
- 07:05 PM Datanory Production Production Ticket(ST) #11037 (Support In Progress): DATANORY - housekeep this 4 table in Datanory production and trial
- 12:31 PM Datanory Production Production Ticket(ST) #11037 (Ticket Resolved): DATANORY - housekeep this 4 table in Datanory production and trial
- - hi @Rashdan Hussin , please help to housekeep this 4 table in Datanory production and trial
- here is the script t... - 06:39 PM Datanory Production Production Ticket(ST) #11032 (Support In Progress): SNEKKU - No catalogue can view in memo?
- 03:39 PM Datanory Production Production Ticket(ST) #11032 (Pending Client Feedback): SNEKKU - No catalogue can view in memo?
- 03:38 PM Datanory Production Production Ticket(ST) #11032 (Support In Progress): SNEKKU - No catalogue can view in memo?
- 04:03 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation)
- Client inquiry and clarification. There is issue with client data.
- 04:03 PM Datanory Trial Production Ticket(ST) #11019 (Escalated to Level 3): NIBOU - Request To Maintain Customer Master and Customer To User Relation
- @Assyafiq MCC @Louise MCC who help to setup the customer for Nibou? can help check why this account GD/SEGI not setup...
- 03:43 PM Datanory Trial Production Ticket(ST) #11019 (Support In Progress): NIBOU - Request To Maintain Customer Master and Customer To User Relation
- 12:26 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11036 (Ticket Resolved): NIBOU - transaction photo report does not show out for the user Jowin)
- User Jowin cannot view the latest date transactional photo report.
- 12:26 PM Datanory Trial Production Ticket(ST) #11036 (Ticket Resolved): NIBOU - transaction photo report does not show out for the user Jowin
- !Screenshot%202024-02-23%20122722.png!
- 12:14 PM Datanory Trial Production Ticket(ST) #11036 (Support In Progress): NIBOU - transaction photo report does not show out for the user Jowin
- 11:37 AM Datanory Trial Production Ticket(ST) #11036 (Ticket Resolved): NIBOU - transaction photo report does not show out for the user Jowin
- - Hi Rashdan for NIbou, transaction photo report does not show out for the user Jowin, I test my side also the same
... - 11:26 AM Datanory Trial Production Ticket(ST) #11026 (Support In Progress): NIBOU - carton can be scan, unit barcode can’t be scan
- 10:17 AM Datanory Trial Production Ticket(ST) #11025 (Pending Client Verification): NIBOU - photo report cannot be zoom and not clear
- We compress the size and quality of the images to enhance overall performance, especially during processes such as up...
- 10:17 AM Datanory Trial 1.00 hour (Production Ticket(ST) #11025 (Ticket Resolved): NIBOU - photo report cannot be zoom and not clear)
- Compression of the image.
- 10:08 AM Datanory Trial Production Ticket(ST) #11025 (Support In Progress): NIBOU - photo report cannot be zoom and not clear
22/02/2024
- 04:54 PM Datanory Production Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?
- No catalogue can view in memo?
!dad098d1-de9e-41db-8971-a08113293a45.jpg!
- 04:23 PM Datanory Trial Production Ticket(ST) #11017 (Escalated to Level 3): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- 04:23 PM Datanory Trial 2.00 hours (Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.)
- Unit price display different value between website and apps invoice.
- 11:38 AM Datanory Trial Production Ticket(ST) #11017 (Support In Progress): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- 11:31 AM Datanory Production Production Ticket(ST) #10922 (Pending Client Verification): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back
- Release new version of datanory mobile apps: v3.2.16.2
- 11:31 AM Datanory Production 100.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
- 10:52 AM Datanory Trial Production Ticket(ST) #11014 (Escalated to Level 3): Suntory - Back suntory datanory database from test server and restore as new database in trial server
- !613a16ff-2036-4cf8-bd89-5348c3b6c348.jpg!
!1413489a-01e0-4d8f-b51e-22f87fbe52af.jpg!
!64958e49-03c3-4405-89a1-de9f... - 10:52 AM Datanory Trial 3.00 hours (Production Ticket(ST) #11014 (Ticket Resolved): Suntory - Back suntory datanory database from test server and restore as new database in trial server)
- Dataset referred to scripting issues. Not due to deployment
- 10:41 AM Datanory Trial Production Ticket(ST) #11014 (Support In Progress): Suntory - Back suntory datanory database from test server and restore as new database in trial server
- 10:37 AM Datanory Trial Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan
- - Hi @Louise MCC we found out that carton can be scan, unit barcode can’t be scan can assist to check on this TQ
- R... - 10:32 AM Datanory Trial Production Ticket(ST) #11025 (Ticket Resolved): NIBOU - photo report cannot be zoom and not clear
- Hi Rashdan, want to ask for Nibou, the admin complain the photo report cannot be zoom and not clear, this one is reso...
21/02/2024
- 05:32 PM Datanory Trial Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation
- Dear Rashdan,
Kindly assists to patch the new customer master data from NO 342 – 432 (Segi, total 91 outlet) provi... - 04:47 PM Datanory Trial Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- Hi @Louise MCC, we found that invoice for customer with promotion campaign printed from Website it’s unit price & tot...
- 09:40 AM Datanory Production Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check
- 09:40 AM Datanory Production 2.00 hours (Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check)
- Customers inactive because those are not in sql accounting system.
- 09:37 AM Datanory Trial Production Ticket(ST) #10870 (Ticket Resolved): TSH - Hi @MCC Jann Yap, there was an issue regarding the missing data for invoice no.: INC06000335-240124 & INC06000336-240124 in Datanory.
- 09:37 AM Datanory Trial 2.00 hours (Production Ticket(ST) #10870 (Ticket Resolved): TSH - Hi @MCC Jann Yap, there was an issue regarding the missing data for invoice no.: INC06000335-240124 & INC06000336-240124 in Datanory.)
- TSH user using multiple devices.
20/02/2024
- 06:08 PM Datanory Production 3.00 hours (Production Ticket(ST) #10992 (Ticket Resolved): YUENTUNG - Was issue few invoice for customer and suddenly can’t search any product)
- They create new price code and setup for customer only, not for product as well. So, the price code for product not r...
- 06:08 PM Datanory Production Production Ticket(ST) #10992 (Ticket Resolved): YUENTUNG - Was issue few invoice for customer and suddenly can’t search any product
- select * from product_item where org_id = 'yuentung'
select * from mst_product_price where org_id = 'yuentung'
... - 10:47 AM Datanory Production Production Ticket(ST) #10992 (Support In Progress): YUENTUNG - Was issue few invoice for customer and suddenly can’t search any product
- 10:41 AM Datanory Production Production Ticket(ST) #10992 (Ticket Resolved): YUENTUNG - Was issue few invoice for customer and suddenly can’t search any product
- - Was issue few invoice for customer and suddenly can’t search any product
- Now product also lost???
19/02/2024
- 02:40 PM Datanory Trial 1.00 hour (Production Ticket(ST) #10987 (Ticket Resolved): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on)
- Probably user not use the latest version of datanory mobile apps and not clear data as well.
- 02:40 PM Datanory Trial Production Ticket(ST) #10987 (Ticket Resolved): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on
- 11:20 AM Datanory Trial Production Ticket(ST) #10987 (Support In Progress): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on
- 11:18 AM Datanory Trial Production Ticket(ST) #10987 (Ticket Resolved): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on
- Morning Jann, for Nibou sales order taking and stock count module at Mobile, last order product and show previous sto...
- 02:28 PM Datanory Production 1.00 hour (Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check)
- Customers inactive because those are not in sql accounting system.
- 02:28 PM Datanory Production Production Ticket(ST) #10984 (Pending Client Verification): YUENTUNG - Lots of customer become inactive. Please check
- 10:31 AM Datanory Production Production Ticket(ST) #10984 (Support In Progress): YUENTUNG - Lots of customer become inactive. Please check
- 10:28 AM Datanory Production Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check
- - Lots of customer become inactive. Please check
- Beacon mart
Evergreen
Ifruit
- All inactive
- I active back f...
16/02/2024
- 05:04 PM Datanory Production Production Ticket(ST) #10878 (Ticket Resolved): Oromeo - Assistance Required: Data Update and Patching Requests
- 05:04 PM Datanory Production 72.00 hours (Production Ticket(ST) #10878 (Ticket Resolved): Oromeo - Assistance Required: Data Update and Patching Requests)
- Client enquiry and clarification.
- 04:57 PM Datanory Production Production Ticket(ST) #10979 (Ticket Resolved): YUENTUNG - I search this customer code and no record
- select * from customer where org_id = 'yuentung' and customer_code = '300-D0022'
select * from mst_branch where br... - 04:57 PM Datanory Production 1.00 hour (Production Ticket(ST) #10979 (Ticket Resolved): YUENTUNG - I search this customer code and no record)
- No branch relation between user and customer
- 04:49 PM Datanory Production Production Ticket(ST) #10979 (Support In Progress): YUENTUNG - I search this customer code and no record
- 04:03 PM Datanory Production Production Ticket(ST) #10979 (Ticket Resolved): YUENTUNG - I search this customer code and no record
- - 300-D0022 is not in system
- I want to use same code it is in SQL system but not in mcc system
- I search this cu...
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