Activity
From 30/01/2024 to 28/02/2024
28/02/2024
- 03:14 PM Datanory Production 1.00 hour (Production Ticket(ST) #11028 (Ticket Resolved): Gold Crest- VQWWX000016-240220 VQJNM000043-240221 VQJNL000058-240221 Hi, this 3 van goods request didn't reflect to autocount)
- support
- 02:50 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11068 (Ticket Resolved): goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks)
- support
- 02:47 PM Datanory Trial 2.00 hours (Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues)
- The customers and users are not maintained in the sql accounting.
27/02/2024
- 05:55 PM Express365 0.20 hour (Production Ticket(ST) #11064 (Ticket Resolved): Express365 - SST inquiry)
- check and revert to user
- 05:53 PM Datanory Production 1.00 hour (Production Ticket(ST) #11046 (Ticket Resolved): Gold Crest - may i ask why salesman got fill in which inv the collection pay but autocount didnt knock off?)
- stimulation and support
- 05:47 PM Express365 0.20 hour (Production Ticket(ST) #11063 (Ticket Resolved): Express365 - SST inquiry)
- check and revert to user
- 05:42 PM DDM 0.20 hour (Production Ticket(ST) #11062 (Ticket Resolved): Housekeeping the database)
- Housekeep the table
- 03:57 PM Datanory Trial 0.50 hour (Production Ticket(ST) #11058 (Ticket Resolved): DATANORYTRIAL- Upload products using SKU Import but price code not appear)
- Check query logic
- 12:42 PM Express365 0.20 hour (Production Ticket(ST) #11050 (Ticket Resolved): Express365 - conversion rate in system.)
- revert and explain to user
- 12:29 PM Express365 1.00 hour (Production Ticket(ST) #11057 (Ticket Resolved): Express365 - Print the Title)
- check and understand the user issue.
- 12:02 PM Express365 0.50 hour (Production Ticket(ST) #10960 (Ticket Resolved): Adrian Tune Group - May we know if there is any changes on system and mcc billings starting 1st Mar 2024 for new SST 8%)
- internal alignment
- 11:21 AM Datanory Production 1.50 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- support
- 11:18 AM Datanory Production 1.00 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- Stimulation
- 10:05 AM Datanory Production 3.00 hours (Production Ticket(ST) #11028 (Ticket Resolved): Gold Crest- VQWWX000016-240220 VQJNM000043-240221 VQJNL000058-240221 Hi, this 3 van goods request didn't reflect to autocount)
- stimulation
- 10:04 AM Datanory Production 5.00 hours (Production Ticket(ST) #10988 (Ticket Resolved): Gold Crest- and the sales order price still running for pre sales)
- stimulation
26/02/2024
- 06:59 PM Express365 0.50 hour (Production Ticket(ST) #11052 (Ticket Resolved): Express365 - SST inquiry)
- check and follow up leong
- 06:55 PM Express365 0.50 hour (Production Ticket(ST) #11050 (Ticket Resolved): Express365 - conversion rate in system.)
- check and understand the user issue.
- 06:38 PM Datanory Production 1.00 hour (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 06:15 PM Datanory Trial 2.00 hours (Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues)
- If they set new PIC to the customer, the existing PIC will become expired.
- 01:15 PM Datanory Production 0.20 hour (Production Ticket(ST) #11045 (Ticket Resolved): Snekku- hi jann, not key in sales order, but in mysoft got)
- stimulatiojn
23/02/2024
- 07:16 PM Datanory Production 1.00 hour (Production Ticket(ST) #11037 (Ticket Resolved): DATANORY - housekeep this 4 table in Datanory production and trial)
- Table housekeeping.
- 06:40 PM Datanory Production 3.00 hours (Production Ticket(ST) #11040 (Ticket Resolved): Snekku - hi @Azhar13 , please assist remove customer 10006_1, not exist in mysoft, thanks)
- support and stimulation
- 04:03 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation)
- Client inquiry and clarification. There is issue with client data.
- 02:23 PM Express365 0.50 hour (Production Ticket(ST) #11039 (Ticket Resolved): Express365 - check the function)
- check and understand the user issue.
- 02:18 PM Express365 0.50 hour (Production Ticket(ST) #11038 (Ticket Resolved): Express365 - show the payments in sales invoice document)
- check and understand the user issue.
- 12:26 PM Datanory Trial 1.00 hour (Production Ticket(ST) #11036 (Ticket Resolved): NIBOU - transaction photo report does not show out for the user Jowin)
- User Jowin cannot view the latest date transactional photo report.
- 11:22 AM Datanory Production 2.00 hours (Production Ticket(ST) #11029 (Ticket Resolved): Snekku- Hi @Azhar13, promo set 3% discount Here is shown total amount discount instead of percent?)
- Stimualtion
- 10:17 AM Datanory Trial 1.00 hour (Production Ticket(ST) #11025 (Ticket Resolved): NIBOU - photo report cannot be zoom and not clear)
- Compression of the image.
22/02/2024
- 05:23 PM Datanory - SNEKKU 1.50 hour (Production Ticket(ST) #11033 (Ticket Resolved): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check)
- Stimulation and support
- 04:23 PM Datanory Trial 2.00 hours (Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.)
- Unit price display different value between website and apps invoice.
- 11:31 AM Datanory Production 100.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
- 10:56 AM Datanory Production 5.00 hours (Production Ticket(ST) #11004 (Ticket Resolved): GoldCrest- and for customer 302k/141 should be no outstanding ady, but mobile keep showing outstanding inv (the yellow collection didn't update to mobile))
- support and checked with afiq and chong yu
- 10:52 AM Datanory Trial 3.00 hours (Production Ticket(ST) #11014 (Ticket Resolved): Suntory - Back suntory datanory database from test server and restore as new database in trial server)
- Dataset referred to scripting issues. Not due to deployment
21/02/2024
- 05:42 PM Datanory Production 1.00 hour (Production Ticket(ST) #11018 (Ticket Resolved): Daily Fresh- @~Jann Yap @Assyafiq MCC i need some clarification from you guys on this particular outlet... outlet is being shift from mtk04 --> mtk06 on 1st feb...)
- support
- 04:35 PM Datanory Production 1.00 hour (Production Ticket(ST) #10998 (Ticket Resolved): Daily Fresh- @~Jann Yap no salesman details in the database)
- stimulation
- 10:59 AM Datanory Production 1.00 hour (Production Ticket(ST) #11008 (Ticket Resolved): Snekku- please check also MC6, MS5)
- Stimulation and support
- 10:25 AM Datanory Production 1.00 hour (Production Ticket(ST) #11007 (Ticket Resolved): Snekku- Hi @Assyafiq MCC @Azhar13 Please advise why unable do it)
- stimuation and this ticket take over by miss jane and Shu Ern
- 10:02 AM Datanory Production 1.00 hour (Production Ticket(ST) #11006 (Ticket Resolved): Gold Crest-autocount quantity all 0)
- simulation
- 09:40 AM Datanory Production 2.00 hours (Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check)
- Customers inactive because those are not in sql accounting system.
- 09:37 AM Datanory Trial 2.00 hours (Production Ticket(ST) #10870 (Ticket Resolved): TSH - Hi @MCC Jann Yap, there was an issue regarding the missing data for invoice no.: INC06000335-240124 & INC06000336-240124 in Datanory.)
- TSH user using multiple devices.
- 09:33 AM Datanory Production 1.00 hour (Production Ticket(ST) #11005 (Ticket Resolved): GoldCrest- can help us check where these 14/2/24 transaction go? for user TCW)
- Stimualtion
20/02/2024
- 06:36 PM Datanory Production 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- Stimulation
- 06:25 PM Datanory Production 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- support
- 06:08 PM Datanory Production 3.00 hours (Production Ticket(ST) #10992 (Ticket Resolved): YUENTUNG - Was issue few invoice for customer and suddenly can’t search any product)
- They create new price code and setup for customer only, not for product as well. So, the price code for product not r...
- 12:51 PM Express365 1.00 hour (Production Ticket(ST) #10991 (Ticket Resolved): Express365 - inquiry detail setup)
- check and escalate to Principal
- 09:32 AM Express365 0.50 hour (Production Ticket(ST) #10990 (Ticket Resolved): Express365 - inquiry SST in March)
- checking
19/02/2024
- 06:14 PM Datanory Production 0.50 hour (Production Ticket(ST) #10989 (Ticket Resolved): Gold Crest- Geo Fencing Report got error)
- simulation
- 03:56 PM Datanory Production 1.00 hour (Production Ticket(ST) #10970 (Ticket Resolved): goldcrest- morning, can help adj the setting as yesterday this sales order we was blank when we print out)
- stimulation
- 03:51 PM Datanory Production 2.00 hours (Production Ticket(ST) #10983 (Ticket Resolved): GoldCrest-hi, user TCW unable upload data)
- Stimualtion
- 02:40 PM Datanory Trial 1.00 hour (Production Ticket(ST) #10987 (Ticket Resolved): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on)
- Probably user not use the latest version of datanory mobile apps and not clear data as well.
- 02:28 PM Datanory Production 1.00 hour (Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check)
- Customers inactive because those are not in sql accounting system.
- 10:54 AM Express365 0.20 hour (Production Ticket(ST) #10980 (Ticket Resolved): Express365 - SST inquiry)
- check with Kamal
16/02/2024
- 05:04 PM Datanory Production 72.00 hours (Production Ticket(ST) #10878 (Ticket Resolved): Oromeo - Assistance Required: Data Update and Patching Requests)
- Client enquiry and clarification.
- 04:57 PM Datanory Production 1.00 hour (Production Ticket(ST) #10979 (Ticket Resolved): YUENTUNG - I search this customer code and no record)
- No branch relation between user and customer
15/02/2024
- 05:57 PM Datanory Production 1.50 hour (Production Ticket(ST) #10967 (Ticket Resolved): DailyFresh- this 3 outlet we already transfer to JHB06, but why still appear in JHB04 plan call)
- Checked the setup route plan and crosschecked with rashdan
- 03:15 PM Datanory Production 1.00 hour (Production Ticket(ST) #10965 (Ticket Resolved): DailyFresh - @~Jann Yap there's no customer details in the customer database... how come ya?)
- already solved
- 02:41 PM Datanory Production 1.00 hour (Production Ticket(ST) #10965 (Ticket Resolved): DailyFresh - @~Jann Yap there's no customer details in the customer database... how come ya?)
- Already check in sql profiler and already run the query
14/02/2024
- 03:47 PM Datanory - GOLDCREST 4.00 hours (Production Ticket(ST) #10959 (Ticket Resolved): Goldcrest- Hi, this 3 sales and collection didn't reflect to datanory and autocount)
- simulation
- 10:18 AM Express365 0.50 hour (Production Ticket(ST) #10960 (Ticket Resolved): Adrian Tune Group - May we know if there is any changes on system and mcc billings starting 1st Mar 2024 for new SST 8%)
- attending inquiry
13/02/2024
- 10:41 AM Datanory - GOLDCREST 0.10 hour (Production Ticket(ST) #10954 (Ticket Resolved): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection)
- Stimualtion
08/02/2024
- 03:43 PM Express365 0.50 hour (Production Ticket(ST) #10947 (Ticket Resolved): Express365 - Document not in coordinated)
- escalate
- 03:43 PM Express365 1.00 hour (Production Ticket(ST) #10946 (Ticket Resolved): Express365 - cannot change the N/A)
- check and understand the user issue.
- 03:29 PM Datanory Production 0.30 hour (Production Ticket(ST) #10934 (Ticket Resolved): Gold Crest-hi jann, all the outlet latitude longitude my salesman set cant shown in report ;when we check back the customer details the location change back 0.0)
- simulation
- 02:55 PM Datanory Production 0.30 hour (Production Ticket(ST) #10949 (Ticket Resolved): Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit)
- Stimualtion
- 11:45 AM Datanory Production 0.20 hour (Production Ticket(ST) #10949 (Ticket Resolved): Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit)
- Stimualtion
- 02:35 PM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #10950 (Ticket Resolved): Snekku-Hi, please assist as keep lag here ya)
- simulation
- 10:03 AM Datanory Production 2.00 hours (Production Ticket(ST) #10896 (Ticket Resolved): Daily fresh- @~Jann Yap my supervisor highlighted that can do negative invoice transaction I remember we discussed earlier to block this function But how come those salesman can still create the negative amount issue)
- Stimualtion
07/02/2024
- 03:20 PM Datanory Production 0.50 hour (Production Ticket(ST) #10935 (Ticket Resolved): Gold Crest- 301r/093 new customer create by customer, ady approved at datanory)
- simulation
- 03:16 PM Datanory Trial 24.00 hours (Production Ticket(ST) #10881 (Ticket Resolved): Nibou - update the data for the new users)
- Client request to update the data for the new users
- 02:43 PM Datanory Production 0.50 hour (Production Ticket(ST) #10923 (Ticket Resolved): Snekku- please assist as user MS, MS0 cannot on behalf MS9)
- simulation
- 12:39 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #10930 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items)
- stimulation
- 11:07 AM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #10924 (Ticket Resolved): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166)
- Stimualtion
06/02/2024
- 06:18 PM Datanory Production 1.00 hour (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- https://mccrenergy.atlassian.net/browse/RP-419
- 06:09 PM Datanory Production 3.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
- 04:59 PM Datanory Production 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- simulation
- 03:46 PM Datanory Production 2.00 hours (Production Ticket(ST) #10921 (Ticket Resolved): Snekku- History derail blank - MO)
- Stimulation
- 02:04 PM Datanory Production 1.00 hour (Production Ticket(ST) #10920 (Ticket Resolved): Goldcrest- price code cant choose)
- simulation
05/02/2024
- 05:17 PM Datanory Production 2.00 hours (Production Ticket(ST) #10905 (Ticket Resolved): GoldCrest- And this debtor code didn't shown at datanory)
- Escalated to level 3 and the ticket is Resolved
- 05:04 PM Datanory Production 2.00 hours (Production Ticket(ST) #10900 (Ticket Resolved): GoldCrest-this invoice same issue, they should no outstanding balance ady)
- Stimualtion
- 04:51 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #10897 (Ticket Resolved): Goldcrest- this collection rm202 didnt reflect to phone)
- Stimulation
- 04:46 PM Datanory Production 1.50 hour (Production Ticket(ST) #10904 (Ticket Resolved): GoldCrest- this also, why the total amount will change when we generate into sales order?)
- Escalated to technical team - Ticket is not required in jira since the techincal team aware about this escalation
- 04:39 PM Datanory Production 72.00 hours (Production Ticket(ST) #10878 (Ticket Resolved): Oromeo - Assistance Required: Data Update and Patching Requests)
- Client enquiry and clarification.
- 03:33 PM Datanory Production 0.50 hour (Production Ticket(ST) #10899 (Ticket Resolved): goldcrest- for trial version, not allowed me change price code)
- Simulation
- 03:08 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10913 (Ticket Resolved): GoldCrest-this debtor until now didnt shown in datanory, may i ask whats the reason?)
- Assisted by afiq and chong
- 10:48 AM Datanory Production 0.50 hour (Production Ticket(ST) #10892 (Ticket Resolved): Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist)
- escalation to azhar for further actions - afiq
- 10:39 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10895 (Ticket Resolved): Snekku- Hi, some of customers history empty)
- Already cross checked with mysoft and datanory
04/02/2024
- 03:14 PM Express365 0.30 hour (Production Ticket(ST) #10894 (Ticket Resolved): Express365 - sales report by item)
- revert and explain to user
- 03:10 PM Express365 0.20 hour (Production Ticket(ST) #10894 (Ticket Resolved): Express365 - sales report by item)
- check and escalate to Principal
02/02/2024
- 06:58 PM Express365 0.20 hour (Production Ticket(ST) #10901 (Ticket Resolved): Express365 - Amount cannot be 0)
- call with user to understand the requirement
- 12:18 PM Express365 0.20 hour (Production Ticket(ST) #10893 (Ticket Resolved): express - Edit Logo Image)
- check and reply user
- 09:46 AM Express365 0.30 hour (Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print)
- check with user and principal
- 09:44 AM Express365 0.10 hour (Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report)
- check with user
01/02/2024
- 12:47 PM Express365 0.50 hour (Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print)
- check and escalate to Principal
- 12:31 PM Express365 0.50 hour (Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report)
- check
31/01/2024
- 04:18 PM Datanory Trial 1.00 hour (Production Ticket(ST) #10881 (Ticket Resolved): Nibou - update the data for the new users)
- Client request to update the data for the new users under the name KARFOO.
- 12:18 PM Datanory Production 3.00 hours (Production Ticket(ST) #10848 (Ticket Resolved): SNEKKU - Unable upload photo)
- ALready checked the database
- 10:53 AM Datanory Production 2.00 hours (Production Ticket(ST) #10857 (Ticket Resolved): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72)
- Assisted by afiq
30/01/2024
- 04:21 PM Datanory Production 2.00 hours (Production Ticket(ST) #10874 (Ticket Resolved): Daily Fresh-Sel17 mobile , above transactions is not capture in the database.vwe had uploaded the database too for your checking. Kindly be reminded , any update version need to be informed in the main communication channel. I just had a surprise we nee)
- FIxed By Jian
- 10:05 AM Express365 0.50 hour (Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print)
- checking
- 09:59 AM Datanory Trial 2.00 hours (Production Ticket(ST) #10870 (Ticket Resolved): TSH - Hi @MCC Jann Yap, there was an issue regarding the missing data for invoice no.: INC06000335-240124 & INC06000336-240124 in Datanory.)
- TSH user using multiple devices.
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