Alfred Tan's activity
From 12/01/2024 to 10/02/2024
08/02/2024
- 03:43 PM Express365 0.50 hour (Production Ticket(ST) #10947 (Ticket Resolved): Express365 - Document not in coordinated)
- escalate
- 03:43 PM Express365 1.00 hour (Production Ticket(ST) #10946 (Ticket Resolved): Express365 - cannot change the N/A)
- check and understand the user issue.
04/02/2024
- 03:14 PM Express365 0.30 hour (Production Ticket(ST) #10894 (Ticket Resolved): Express365 - sales report by item)
- revert and explain to user
- 03:10 PM Express365 0.20 hour (Production Ticket(ST) #10894 (Ticket Resolved): Express365 - sales report by item)
- check and escalate to Principal
02/02/2024
- 06:58 PM Express365 0.20 hour (Production Ticket(ST) #10901 (Ticket Resolved): Express365 - Amount cannot be 0)
- call with user to understand the requirement
- 12:18 PM Express365 0.20 hour (Production Ticket(ST) #10893 (Ticket Resolved): express - Edit Logo Image)
- check and reply user
- 09:46 AM Express365 0.30 hour (Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print)
- check with user and principal
- 09:44 AM Express365 0.10 hour (Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report)
- check with user
01/02/2024
- 12:47 PM Express365 0.50 hour (Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print)
- check and escalate to Principal
- 12:31 PM Express365 0.50 hour (Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report)
- check
30/01/2024
- 10:05 AM Express365 0.50 hour (Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print)
- checking
29/01/2024
- 11:40 AM Express365 0.50 hour (Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation)
- patch the ungroup product
- 10:34 AM Express365 1.00 hour (Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation)
- check and understand the user issue.
26/01/2024
- 04:12 PM Express365 0.10 hour (Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text)
- ..
- 11:40 AM Express365 0.40 hour (Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text)
- check and escalate to Principal
- 04:02 PM Express365 0.20 hour (Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer)
- revert to user
- 11:49 AM Express365 0.20 hour (Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer)
- communicate with customer
- 11:31 AM Express365 0.50 hour (Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer)
- check and understand the user issue.
- 11:38 AM Express365 0.50 hour (Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document)
- check and escalate to Principal
24/01/2024
- 02:13 PM Express365 0.60 hour (Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table)
- check and escalate to Principal
- 12:47 PM Express365 0.50 hour (Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User)
- check and escalate to Principal
- 12:07 PM Express365 0.20 hour (Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address)
- feedback to customer
- 10:13 AM Express365 0.50 hour (Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address)
- check and understand the user issue.
- 11:19 AM Express365 1.00 hour (Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.)
- check and stimulate user issue
- 10:32 AM Express365 0.50 hour (Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center)
- check and understand the user issue.
23/01/2024
- 02:16 PM Express365 1.00 hour (Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail)
- .
- 02:12 PM Express365 1.00 hour (Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail)
- check and understand the user issue.
- 01:57 PM Express365 0.20 hour (Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print)
- check and understand the user issue.
- 12:27 PM Express365 0.50 hour (Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated)
- check and escalate to Principal
- 12:18 PM Express365 1.00 hour (Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated)
- check and escalate to Principal
- 12:09 PM Express365 0.50 hour (Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment)
- check and escalate to Principal
22/01/2024
- 03:40 PM Express365 0.20 hour (Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference)
- check again after leong fixed
- 02:24 PM Express365 0.50 hour (Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference)
- check and understand the user issue.
- 02:58 PM Express365 0.20 hour (Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue)
- check and verified
- 02:19 PM Express365 1.00 hour (Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue)
- check and understand the user issue.
- 02:10 PM Express365 0.50 hour (Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence)
- explain to user
- 09:24 AM Express365 0.20 hour (Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence)
- suggest user to use another link
19/01/2024
- 05:26 PM Express365 0.30 hour (Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365)
- .
- 05:03 PM Express365 0.20 hour (Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365)
- Escalate to sales team - Kamal
- 03:19 PM Finance365 0.50 hour (Production Ticket(ST) #10793 (Ticket Resolved): F365 - cannot full download customer ledger)
- call with customer and check the issue
15/01/2024
- 03:04 PM Express365 1.00 hour (Production Ticket(ST) #10760 (Ticket Resolved): Request create 2 new trial account)
- understnad user requirement and create the user acount
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