Activity
From 31/12/2023 to 29/01/2024
29/01/2024
- 02:34 PM Datanory Production 1.00 hour (Production Ticket(ST) #10864 (Ticket Resolved): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.)
- Already lias with afiq
- 11:30 AM Datanory Production 0.50 hour (Production Ticket(ST) #10864 (Ticket Resolved): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.)
- We already enabled the region under mastersetup; It has to be compulsory field
- 02:26 PM Datanory Production 1.00 hour (Production Ticket(ST) #10857 (Ticket Resolved): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72)
- Already cross checked with Afiq
- 02:24 PM Datanory Production 0.50 hour (Production Ticket(ST) #10835 (Ticket Resolved): Daily Fresh - KJG06 - text contain header data but transaction detail is missing)
- Liaise with internal team on the issues
- 11:40 AM Express365 0.50 hour (Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation)
- patch the ungroup product
- 10:34 AM Express365 1.00 hour (Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation)
- check and understand the user issue.
26/01/2024
- 06:59 PM Datanory Production 1.00 hour (Production Ticket(ST) #10861 (Ticket Resolved): Snekku- Hi @Assyafiq MCC, some outlets repeat in planned route, please assist, thanks )
- Verify and simulate the issue
- 04:12 PM Express365 0.10 hour (Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text)
- ..
- 11:40 AM Express365 0.40 hour (Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text)
- check and escalate to Principal
- 04:02 PM Express365 0.20 hour (Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer)
- revert to user
- 11:49 AM Express365 0.20 hour (Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer)
- communicate with customer
- 11:31 AM Express365 0.50 hour (Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer)
- check and understand the user issue.
- 11:38 AM Express365 0.50 hour (Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document)
- check and escalate to Principal
24/01/2024
- 06:22 PM Datanory Production 0.50 hour (Production Ticket(ST) #10790 (Ticket Resolved): Turn Off Stock Bal and UOM qty)
- Ticket resolved
- 05:38 PM Datanory Production 1.00 hour (Production Ticket(ST) #10834 (Ticket Resolved): Daily Fresh - JHR03 - the transaction exist in database but the text file missing. given excel file for the transactions list)
- Align with Shan you
- 05:37 PM Datanory Production 1.00 hour (Production Ticket(ST) #10835 (Ticket Resolved): Daily Fresh - KJG06 - text contain header data but transaction detail is missing)
- Align with Shan you
- 04:28 PM Datanory Trial 0.50 hour (Production Ticket(ST) #10784 (Ticket Resolved): TSH - TSH issues)
- Check the logic
- 03:51 PM Datanory Trial 2.00 hours (Production Ticket(ST) #10784 (Ticket Resolved): TSH - TSH issues)
- modify the RDL and stored procedure
- 02:13 PM Express365 0.60 hour (Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table)
- check and escalate to Principal
- 12:47 PM Express365 0.50 hour (Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User)
- check and escalate to Principal
- 12:07 PM Express365 0.20 hour (Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address)
- feedback to customer
- 10:13 AM Express365 0.50 hour (Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address)
- check and understand the user issue.
- 11:54 AM Datanory Trial 0.50 hour (Production Ticket(ST) #10802 (Ticket Resolved): TSH - SKU import – Hit duplication error when performing the import SKU master list template into the system, system does not override the old SKU master data.)
- Check the error message
- 11:19 AM Express365 1.00 hour (Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.)
- check and stimulate user issue
- 10:32 AM Express365 0.50 hour (Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center)
- check and understand the user issue.
23/01/2024
- 02:16 PM Express365 1.00 hour (Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail)
- .
- 02:12 PM Express365 1.00 hour (Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail)
- check and understand the user issue.
- 01:57 PM Express365 0.20 hour (Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print)
- check and understand the user issue.
- 12:27 PM Express365 0.50 hour (Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated)
- check and escalate to Principal
- 12:18 PM Express365 1.00 hour (Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated)
- check and escalate to Principal
- 12:09 PM Express365 0.50 hour (Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment)
- check and escalate to Principal
22/01/2024
- 03:40 PM Express365 0.20 hour (Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference)
- check again after leong fixed
- 02:24 PM Express365 0.50 hour (Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference)
- check and understand the user issue.
- 02:58 PM Express365 0.20 hour (Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue)
- check and verified
- 02:19 PM Express365 1.00 hour (Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue)
- check and understand the user issue.
- 02:10 PM Express365 0.50 hour (Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence)
- explain to user
- 09:24 AM Express365 0.20 hour (Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence)
- suggest user to use another link
19/01/2024
- 05:26 PM Express365 0.30 hour (Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365)
- .
- 05:03 PM Express365 0.20 hour (Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365)
- Escalate to sales team - Kamal
- 03:19 PM Finance365 0.50 hour (Production Ticket(ST) #10793 (Ticket Resolved): F365 - cannot full download customer ledger)
- call with customer and check the issue
- 10:51 AM Datanory Production 0.50 hour (Production Ticket(ST) #10790 (Ticket Resolved): Turn Off Stock Bal and UOM qty)
- Understand user request
- 09:41 AM Datanory Production 0.10 hour (Production Ticket(ST) #10789 (Ticket Resolved): Testing Ticket)
- .
- 09:32 AM Datanory Production 1.00 hour (Production Ticket(ST) #10789 (Ticket Resolved): Testing Ticket)
- test
16/01/2024
- 12:09 PM Datanory Production 0.25 hour (Production Ticket(ST) #10767 (Ticket Resolved): GOLDCREST - Cant upload database)
- support
15/01/2024
- 03:04 PM Express365 1.00 hour (Production Ticket(ST) #10760 (Ticket Resolved): Request create 2 new trial account)
- understnad user requirement and create the user acount
11/01/2024
- 06:28 PM Express365 1.00 hour (Production Ticket(ST) #10699 (Ticket Resolved): Change request on document)
- ..
- 02:34 PM Datanory Production 0.50 hour (Production Ticket(ST) #10718 (Ticket Resolved): Snekku - Historical invoice or any historical data intermittently missing)
- support
- 12:00 PM Express365 0.50 hour (Production Ticket(ST) #10728 (Ticket Resolved): Customer Setup issue)
- assign the customer to this user as admin privileges.
- 11:59 AM Express365 1.00 hour (Production Ticket(ST) #10726 (Ticket Resolved): payment detail included SST)
- check and stimula user issue
10/01/2024
- 04:03 PM Express365 0.50 hour (Production Ticket(ST) #10727 (Ticket Resolved): Error in email Template)
- check the user does not have the access right to do edit
09/01/2024
- 10:46 AM Finance365 0.50 hour (Production Ticket(ST) #10710 (Ticket Resolved): How to Edit Payment Method)
- check and understand the user issue.
05/01/2024
- 02:50 PM Express365 1.00 hour (Production Ticket(ST) #10699 (Ticket Resolved): Change request on document)
- check and understand the user issue.
- 02:44 PM Express365 0.50 hour (Production Ticket(ST) #10698 (Ticket Resolved): account not exist in system)
- check and understand the user issue.
- 12:20 PM Express365 0.50 hour (Production Ticket(ST) #10695 (Ticket Resolved): User Inquiry)
- check and understand the user issue.
- 11:11 AM Express365 0.50 hour (Production Ticket(ST) #10694 (Ticket Resolved): Express365 - SST settings)
- .
02/01/2024
- 06:07 PM Express365 0.50 hour (Production Ticket(ST) #10680 (Ticket Resolved): Request - Proforma Invoice)
- generate the Proforma Invoice
- 12:31 PM Express365 0.50 hour (Production Ticket(ST) #10675 (Ticket Resolved): E365 - Create an account.)
- create an account
- 12:09 PM Express365 0.50 hour (Production Ticket(ST) #10515 (Ticket Resolved): Express365 pricing for 1 years - tradingshop.co@gmail.com)
- calculate price
- 12:05 PM Finance365 1.00 hour (Production Ticket(ST) #10091 (Ticket Resolved): Custom Report net sales not accurate)
- try calculated the value and escalate to Leong
- 12:04 PM Express365 0.60 hour (Production Ticket(ST) #10150 (Ticket Resolved): Cannot open Delivery Order)
- check the issue on web
- 10:50 AM Express365 0.20 hour (Production Ticket(ST) #10668 (Ticket Resolved): Download issue)
- revert to user
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