Activity
From 30/11/2023 to 29/12/2023
29/12/2023
- 04:52 PM Express365 Production Ticket(ST) #10668 (Escalated to 3rd Party): Download issue
- 04:51 PM Express365 Production Ticket(ST) #10668 (Support In Progress): Download issue
- 04:50 PM Express365 Production Ticket(ST) #10668 (Ticket Resolved): Download issue
- !d06c9bc8-b4ef-49a7-88d2-c7f2af715657.jpg!
Hi, i nak tanya why i cannot download or general the excel ya?
!3be5... - 10:32 AM Express365 Production Ticket(ST) #10667 (Ticket Resolved): Sales Order duplicate issue
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- 10:30 AM Express365 Production Ticket(ST) #10667 (Support In Progress): Sales Order duplicate issue
- 10:05 AM Express365 Production Ticket(ST) #10667 (Ticket Resolved): Sales Order duplicate issue
- Customer: Panel House
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i cant issue the bill number for SO24010007
!ef...
27/12/2023
- 03:04 PM Datanory Trial Production Ticket(ST) #10661 (Pending Client Verification): TSH - Van > Activity Module > All selection is gone
- !WhatsApp%20Image%202023-12-27%20at%2014.51.38_a7ea02b6.jpg!
!WhatsApp%20Image%202023-12-27%20at%2014.51.38_08c29020... - 02:30 PM Datanory Trial Production Ticket(ST) #10661 (Support In Progress): TSH - Van > Activity Module > All selection is gone
- 02:29 PM Datanory Trial Production Ticket(ST) #10661 (Ticket Resolved): TSH - Van > Activity Module > All selection is gone
- Salesman unable to perform goods receive & customer list under unplan route all gone
!WhatsApp%20Image%202023-12-27%... - 02:22 PM Express365 Production Ticket(ST) #10659 (Ticket Resolved): Edata - Request for Edata price list and standard price list
- 02:17 PM Express365 Production Ticket(ST) #10659 (Support In Progress): Edata - Request for Edata price list and standard price list
- 02:03 PM Express365 Production Ticket(ST) #10659 (Ticket Resolved): Edata - Request for Edata price list and standard price list
- 02:01 PM Datanory Production Production Ticket(ST) #10655 (Ticket Resolved): SNEKKU - some of customer got 2 PIC, but mysoft only 1
- 02:00 PM Datanory Production Production Ticket(ST) #10654 (Ticket Resolved): SNEKKU - Duplication of customer from integration
- 09:55 AM Datanory Production Production Ticket(ST) #10654 (Support In Progress): SNEKKU - Duplication of customer from integration
26/12/2023
- 05:24 PM Datanory Production Production Ticket(ST) #10655 (Pending Client Feedback): SNEKKU - some of customer got 2 PIC, but mysoft only 1
- Hi @~Leewei , here is the list for relation we check not in mysoft. Since it was imported from trial, please advise f...
- 05:23 PM Datanory Production Production Ticket(ST) #10655 (Support In Progress): SNEKKU - some of customer got 2 PIC, but mysoft only 1
- 04:58 PM Datanory Production Production Ticket(ST) #10655 (Ticket Resolved): SNEKKU - some of customer got 2 PIC, but mysoft only 1
- !WhatsApp%20Image%202023-12-26%20at%2016.32.03_929b1020.jpg!
- 04:27 PM Datanory Production Production Ticket(ST) #10654 (Ticket Resolved): SNEKKU - Duplication of customer from integration
- @Assyafiq, last thursday removed customer which double, but today shown double again
!WhatsApp%20Image%202023-12-26%... - 02:40 PM Datanory Production Production Ticket(ST) #10650 (Ticket Resolved): SNEKKU - hi jann, please remove 1T444_1, as double (we just default on mysoft)
- 02:39 PM Datanory Production Production Ticket(ST) #10650 (Support In Progress): SNEKKU - hi jann, please remove 1T444_1, as double (we just default on mysoft)
- 11:42 AM Datanory Production Production Ticket(ST) #10650 (Ticket Resolved): SNEKKU - hi jann, please remove 1T444_1, as double (we just default on mysoft)
- !WhatsApp%20Image%202023-12-26%20at%2011.01.54_00f83bcd.jpg!
- 02:39 PM Datanory Production Production Ticket(ST) #10651 (Pending Client Verification): SNEKKU - first - own unplanned route outlet only 9, actual 29 (but user admin view, ok to see 29)
- 02:39 PM Datanory Production Production Ticket(ST) #10651 (Support In Progress): SNEKKU - first - own unplanned route outlet only 9, actual 29 (but user admin view, ok to see 29)
- 02:06 PM Datanory Production Production Ticket(ST) #10651 (Ticket Resolved): SNEKKU - first - own unplanned route outlet only 9, actual 29 (but user admin view, ok to see 29)
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- 02:38 PM Datanory Production Production Ticket(ST) #10652 (Pending Client Verification): SNEKKU - mn1 view own outlet only 9 (Unplanned)
- 02:37 PM Datanory Production Production Ticket(ST) #10652 (Support In Progress): SNEKKU - mn1 view own outlet only 9 (Unplanned)
- 02:07 PM Datanory Production Production Ticket(ST) #10652 (Ticket Resolved): SNEKKU - mn1 view own outlet only 9 (Unplanned)
- !WhatsApp%20Image%202023-12-26%20at%2013.09.22_c6a47b78.jpg!
- 02:36 PM Datanory Production Production Ticket(ST) #10648 (Pending Client Verification): SNEKKU - item code still not follow sequence..
- 02:34 PM Datanory Production Production Ticket(ST) #10648 (Support In Progress): SNEKKU - item code still not follow sequence..
- 09:40 AM Datanory Production Production Ticket(ST) #10648 (Ticket Resolved): SNEKKU - item code still not follow sequence..
- !WhatsApp%20Image%202023-12-24%20at%2016.44.23_50bd99e2.jpg!
- 02:34 PM Datanory Production Production Ticket(ST) #10647 (Pending Client Verification): SNEKKU - still no delivery date in web, no discount % field
- 02:32 PM Datanory Production Production Ticket(ST) #10647 (Support In Progress): SNEKKU - still no delivery date in web, no discount % field
- 09:39 AM Datanory Production Production Ticket(ST) #10647 (Ticket Resolved): SNEKKU - still no delivery date in web, no discount % field
- !WhatsApp%20Image%202023-12-24%20at%2016.42.44_ef143c65.jpg!
22/12/2023
- 04:02 PM Datanory Trial Production Ticket(ST) #10223 (Ticket Resolved): Nibou - Request for setup new trial Organization for Nibou
- 04:02 PM Datanory Production Production Ticket(ST) #10261 (Ticket Resolved): Yuen Tung - Request to remove Warehouse goods transfer transaction
- 04:02 PM DDM Production Ticket(ST) #10302 (Ticket Resolved): DDM Risk Assessment - Nov 23
- 04:01 PM Datanory Trial Production Ticket(ST) #10339 (Ticket Resolved): Gradino - Find out that all reports not able to function normally. Total of 16 reports
- 04:01 PM Datanory Trial Production Ticket(ST) #10344 (Ticket Resolved): Nibou - Import new customer master and patch customer multiple relation
- 04:01 PM Datanory Trial Production Ticket(ST) #10364 (Ticket Resolved): Nibou - Unable to delete customer to user relation
- 04:00 PM Datanory Trial Production Ticket(ST) #10376 (Ticket Resolved): TSH - Setup new organisation in Datanory Trial for TSH
- 04:00 PM Datanory Production Production Ticket(ST) #10417 (Ticket Resolved): Goldcrest - import route plan in production environment
- 04:00 PM Test Server Production Ticket(ST) #10484 (Ticket Resolved): http://mcctestserver.ddns.net not accessible
- 03:59 PM Express365 Production Ticket(ST) #10515 (Ticket Resolved): Express365 pricing for 1 years - tradingshop.co@gmail.com
- 03:59 PM Datanory Production Production Ticket(ST) #10517 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser
- 03:59 PM Datanory Production Production Ticket(ST) #10526 (Ticket Resolved): Yuen Tung - Inquiry on Product Setup
- 03:58 PM Datanory Trial Production Ticket(ST) #10565 (Ticket Resolved): Nibou - Request for checking on issues for Nibou and TSH
- 03:54 PM Datanory Production Production Ticket(ST) #10637 (Ticket Resolved): SNEKKU - Customer data from mysoft not update Datanory
- 03:54 PM Datanory Production Production Ticket(ST) #10637 (Support In Progress): SNEKKU - Customer data from mysoft not update Datanory
- 03:53 PM Datanory Production Production Ticket(ST) #10638 (Ticket Resolved): SNEKKU - Remove all existing transactions to reset running number to 1
- 03:53 PM Datanory Production Production Ticket(ST) #10638 (Support In Progress): SNEKKU - Remove all existing transactions to reset running number to 1
- 03:53 PM Datanory Production Production Ticket(ST) #10640 (Ticket Resolved): SNEKKU - hi @Assyafiq ,why this got _1, as 10M30 only 1 outlet
- 03:52 PM Datanory Production Production Ticket(ST) #10640 (Support In Progress): SNEKKU - hi @Assyafiq ,why this got _1, as 10M30 only 1 outlet
- 03:51 PM Datanory Production Production Ticket(ST) #10641 (Ticket Resolved): SNEKKU - hi, still wrong in customer name, branch code, salesman ID, and also 5 customer less sync from mysoft, please assist urgently
- 03:50 PM Datanory Production Production Ticket(ST) #10641 (Support In Progress): SNEKKU - hi, still wrong in customer name, branch code, salesman ID, and also 5 customer less sync from mysoft, please assist urgently
- 03:49 PM Datanory Trial Production Ticket(ST) #10646 (Ticket Resolved): Nibou - As per our previous conversation, kindly assists to check on the missing SKU for Nibou for all:
- 03:49 PM Datanory Trial Production Ticket(ST) #10646 (Support In Progress): Nibou - As per our previous conversation, kindly assists to check on the missing SKU for Nibou for all:
- 03:06 PM Datanory Trial Production Ticket(ST) #10646 (Ticket Resolved): Nibou - As per our previous conversation, kindly assists to check on the missing SKU for Nibou for all:
- Dear Afiq,
As per our previous conversation, kindly assists to check on the missing SKU for Nibou for all:
1) N...
21/12/2023
- 03:57 PM Express365 Production Ticket(ST) #10636 (Ticket Resolved): Request - Temporary active the account
- 03:57 PM Express365 Production Ticket(ST) #10636: Request - Temporary active the account
- feedback to customer
- 10:04 AM Datanory Production Production Ticket(ST) #10641 (Ticket Resolved): SNEKKU - hi, still wrong in customer name, branch code, salesman ID, and also 5 customer less sync from mysoft, please assist urgently
- may refer the attachment, #N/A means wrong customer name, as cannot match with mysoft
example: previous is TS, but m... - 10:03 AM Datanory Production Production Ticket(ST) #10640 (Ticket Resolved): SNEKKU - hi @Assyafiq ,why this got _1, as 10M30 only 1 outlet
- !WhatsApp%20Image%202023-12-21%20at%2008.19.11_27270f54.jpg!
20/12/2023
- 05:54 PM Express365 Production Ticket(ST) #10636 (Escalated to 3rd Party): Request - Temporary active the account
- 02:27 PM Express365 Production Ticket(ST) #10636 (Ticket Resolved): Request - Temporary active the account
- Hi Leong,
We have an escalation ticket from customer would like to download back old data from Express 365. Can we... - 05:10 PM Datanory Production Production Ticket(ST) #10623 (Ticket Resolved): OROMEO - SOS report show "#Error#"
- 05:07 PM Datanory Production Production Ticket(ST) #10638 (Ticket Resolved): SNEKKU - Remove all existing transactions to reset running number to 1
- 03:36 PM Datanory Production Production Ticket(ST) #10637 (Ticket Resolved): SNEKKU - Customer data from mysoft not update Datanory
- 09:28 AM Datanory Production Production Ticket(ST) #10632 (Ticket Resolved): SNEKKU - remove c.b.d terms code from back-end
- 09:23 AM Datanory Production Production Ticket(ST) #10632 (Support In Progress): SNEKKU - remove c.b.d terms code from back-end
- 09:22 AM Datanory Production Production Ticket(ST) #10632 (Ticket Resolved): SNEKKU - remove c.b.d terms code from back-end
- !WhatsApp%20Image%202023-12-20%20at%2008.21.20_01f88be9.jpg!
pls help to remove this
19/12/2023
- 04:56 PM Datanory Production Production Ticket(ST) #10625 (Ticket Resolved): Snekku - pls remove those inactive reason code
- 04:56 PM Datanory Production Production Ticket(ST) #10625 (Support In Progress): Snekku - pls remove those inactive reason code
- 03:15 PM Datanory Production Production Ticket(ST) #10625 (Ticket Resolved): Snekku - pls remove those inactive reason code
- 04:55 PM Datanory Production Production Ticket(ST) #10628 (Ticket Resolved): SNEKKU - Verify chain and price code mysoft integration
- 04:10 PM Datanory Production Production Ticket(ST) #10628 (Support In Progress): SNEKKU - Verify chain and price code mysoft integration
- 04:10 PM Datanory Production Production Ticket(ST) #10628 (Ticket Resolved): SNEKKU - Verify chain and price code mysoft integration
- 04:51 PM Datanory Production Production Ticket(ST) #10629 (Ticket Resolved): SNEKKU - terms code not tally between mysoft and datanory
- !WhatsApp%20Image%202023-12-19%20at%2015.34.12_a80334a5.jpg!
- 04:50 PM Datanory Production Production Ticket(ST) #10629 (Support In Progress): SNEKKU - terms code not tally between mysoft and datanory
- 04:11 PM Datanory Production Production Ticket(ST) #10629 (Ticket Resolved): SNEKKU - terms code not tally between mysoft and datanory
- 04:50 PM Datanory Production Production Ticket(ST) #10630 (Ticket Resolved): SNEKKU - product list removal
- 04:49 PM Datanory Production Production Ticket(ST) #10630 (Support In Progress): SNEKKU - product list removal
- 04:12 PM Datanory Production Production Ticket(ST) #10630 (Ticket Resolved): SNEKKU - product list removal
- 04:49 PM Datanory Production Production Ticket(ST) #10631 (Ticket Resolved): SNEKKU - remove 5 product class which being imported from trial
- !WhatsApp%20Image%202023-12-19%20at%2016.13.59_fc43e3fc.jpg!
- 04:48 PM Datanory Production Production Ticket(ST) #10631 (Support In Progress): SNEKKU - remove 5 product class which being imported from trial
- 04:47 PM Datanory Production Production Ticket(ST) #10631 (Ticket Resolved): SNEKKU - remove 5 product class which being imported from trial
- 03:12 PM Datanory Production Production Ticket(ST) #10623 (Escalate to 2nd Level Support): OROMEO - SOS report show "#Error#"
- hi shu ern, new issue log in Jira. for sos report. please help to assign to your team
https://mccrenergy.atlassian... - 03:11 PM Datanory Production Production Ticket(ST) #10623 (Support In Progress): OROMEO - SOS report show "#Error#"
- 12:34 PM Datanory Production Production Ticket(ST) #10623 (Ticket Resolved): OROMEO - SOS report show "#Error#"
- 03:11 PM Datanory Production Production Ticket(ST) #10624 (Ticket Resolved): OROMEO - 3 report OOS, productivity and stock count got problem
- 03:11 PM Datanory Production Production Ticket(ST) #10624 (Support In Progress): OROMEO - 3 report OOS, productivity and stock count got problem
- 03:10 PM Datanory Production Production Ticket(ST) #10624 (Ticket Resolved): OROMEO - 3 report OOS, productivity and stock count got problem
- 10:57 AM Datanory Trial Production Ticket(ST) #10565 (Pending Client Verification): Nibou - Request for checking on issues for Nibou and TSH
- 10:19 AM Datanory Production Production Ticket(ST) #10619 (Ticket Resolved): Snekku - Duplication on reason and terms code
- 10:18 AM Datanory Production Production Ticket(ST) #10619 (Support In Progress): Snekku - Duplication on reason and terms code
- 09:26 AM Datanory Production Production Ticket(ST) #10619 (Ticket Resolved): Snekku - Duplication on reason and terms code
- !WhatsApp%20Image%202023-12-19%20at%2007.38.14_744792dd.jpg!
!WhatsApp%20Image%202023-12-19%20at%2007.38.15_3d74a365... - 10:17 AM Datanory Production Production Ticket(ST) #10620 (Ticket Resolved): Snekku - Remove CIMB test bank
- 10:15 AM Datanory Production Production Ticket(ST) #10620 (Support In Progress): Snekku - Remove CIMB test bank
- 09:27 AM Datanory Production Production Ticket(ST) #10620 (Ticket Resolved): Snekku - Remove CIMB test bank
- !WhatsApp%20Image%202023-12-19%20at%2007.50.56_6acf05c8.jpg!
!WhatsApp%20Image%202023-12-19%20at%2008.00.43_4dccec92...
15/12/2023
- 11:08 AM Datanory Trial Production Ticket(ST) #10566 (Support In Progress): Prima Asia - SFA Implementation for Prima Asia
12/12/2023
- 02:42 PM Express365 Production Ticket(ST) #10595 (Ticket Resolved): The Printing Margin
- 02:31 PM Express365 Production Ticket(ST) #10595 (Pending Client Verification): The Printing Margin
- 02:30 PM Express365 Production Ticket(ST) #10595 (Support In Progress): The Printing Margin
- call with customer and check the issue
- 02:29 PM Express365 Production Ticket(ST) #10595 (Ticket Resolved): The Printing Margin
- Hi Leong,
We have an escalation ticket from customer below
natural stone Sdn Bhd
bricomp jaya marble
granite... - 02:27 PM Express365 Production Ticket(ST) #10582 (Ticket Resolved): Inquiry - split account in FAV365
- 1 entity with 2 concurrent users we can slot in and charge RM1,144.8/Year (SST Inc)
1 entity with 5 concurrent users...
08/12/2023
- 06:29 PM Datanory Trial Production Ticket(ST) #10565 (Support In Progress): Nibou - Request for checking on issues for Nibou and TSH
- Hi Louise,
For Nibou issue no 1 : User Justin after login to the backend web unable to perform route planning for ... - 04:37 PM Datanory Trial Production Ticket(ST) #10573 (Ticket Resolved): Nibou - Request for patching the new Mydin outlet for Nibou
- 10:03 AM Datanory Trial Production Ticket(ST) #10573 (Support In Progress): Nibou - Request for patching the new Mydin outlet for Nibou
- 04:21 PM Express365 Production Ticket(ST) #10582 (Pending Client Verification): Inquiry - split account in FAV365
- 04:19 PM Express365 Production Ticket(ST) #10582 (Support In Progress): Inquiry - split account in FAV365
- check with principal
- 04:15 PM Express365 Production Ticket(ST) #10582 (Ticket Resolved): Inquiry - split account in FAV365
- Hi Teo, would like to check if possible i want to spit fews entities to another account?
my current account got 10 e... - 09:19 AM Datanory Production Production Ticket(ST) #10517 (Pending Client Verification): OROMEO - Product Master, Customer Master, Merchandiser
07/12/2023
- 08:43 AM Express365 Production Ticket(ST) #10538 (Ticket Resolved): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
06/12/2023
- 07:19 PM Datanory Trial Production Ticket(ST) #10573 (Ticket Resolved): Nibou - Request for patching the new Mydin outlet for Nibou
- Dear Afiq,
Based on our previous conversation, kindly assists to patch the new Mydin customer list for Nibou.
A... - 07:09 PM Datanory Trial Production Ticket(ST) #10566 (Ticket Resolved): Prima Asia - SFA Implementation for Prima Asia
- Dear Afiq,
In the past few months, Prima Asia has been actively managing their sales operations, promotions, and a... - 07:09 PM Datanory Trial Production Ticket(ST) #10565 (Ticket Resolved): Nibou - Request for checking on issues for Nibou and TSH
- Dear Afiq,
Based on our previous conversation, kindly assists to check:
1) For Nibou, the user Justin after lo... - 07:08 PM Datanory Production Production Ticket(ST) #10517 (Support In Progress): OROMEO - Product Master, Customer Master, Merchandiser
- 08:16 AM Express365 Production Ticket(ST) #10543 (Ticket Resolved): Remove and add in company
- 08:16 AM Express365 Production Ticket(ST) #10541 (Ticket Resolved): balance sheet does not show the product side by side.
01/12/2023
- 05:27 PM Express365 Production Ticket(ST) #10543 (Pending Client Verification): Remove and add in company
- 05:26 PM Express365 Production Ticket(ST) #10543: Remove and add in company
- !f6c52571-c610-4692-88e3-940596da4981.jpg!
request user to fill in the form after we send to Leong for add in the co... - 05:25 PM Express365 Production Ticket(ST) #10543 (Support In Progress): Remove and add in company
- 05:24 PM Express365 Production Ticket(ST) #10543 (Ticket Resolved): Remove and add in company
- Hi express365. Can i remove this company & change to a new account (Vania Interior Furnishings Sdn Bhd)?
!d44b7bab-4... - 05:21 PM Express365 Production Ticket(ST) #10541 (Pending Client Verification): balance sheet does not show the product side by side.
- 05:20 PM Express365 Production Ticket(ST) #10541 (Support In Progress): balance sheet does not show the product side by side.
- !32b44133-2d47-43f0-b2e5-bdbe9b94cad2.jpg!
You may try check in chart of account. maybe the asset you have not add... - 05:19 PM Express365 Production Ticket(ST) #10541 (Ticket Resolved): balance sheet does not show the product side by side.
- !ee9eb05a-8771-4332-9d93-4e215ce77845.jpg!
kat bal sheet , knapa comp dan furniture tu ada amaun kat situ , tp aset ... - 11:14 AM Gentle Supreme Production Ticket(ST) #10508 (Ticket Resolved): New Server Setup
- Server setup with infra
- 11:12 AM Express365 Production Ticket(ST) #10524 (Ticket Resolved): Weng Chun Construction Trading - Inquiry on payment terms
- Had a call and guide user via call on configuration payment terms. Case closed
- 10:58 AM Express365 Production Ticket(ST) #10524 (Support In Progress): Weng Chun Construction Trading - Inquiry on payment terms
- 11:08 AM Express365 Production Ticket(ST) #10538 (Pending Client Feedback): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
- May we know, you are looking for the tick box from which page ? is it the 'List of Bank Reconcilation' or from inside...
- 11:07 AM Express365 Production Ticket(ST) #10538 (Support In Progress): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
- 11:00 AM Express365 Production Ticket(ST) #10538 (Ticket Resolved): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
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