Activity
From 01/11/2023 to 30/11/2023
24/11/2023
- 03:58 PM Express365 1.50 hour (Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal)
- escalate time
- 01:53 PM Express365 0.20 hour (Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal)
- check and confirm the balance sheet have issue
23/11/2023
- 09:46 AM Express365 0.25 hour (Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry)
- call and follow up with user
22/11/2023
- 05:53 PM Express365 0.50 hour (Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.)
- Third parties check
- 05:52 PM Express365 0.20 hour (Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.)
- try on user issue.
- 12:34 PM Express365 0.50 hour (Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO)
- try on user issue.
- 09:57 AM Express365 0.50 hour (Production Ticket(ST) #10472 (Ticket Resolved): update company details)
- check and understand the user issue.
20/11/2023
- 02:41 PM Express365 0.50 hour (Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed )
- call with customer and remote user's laptop
- 12:13 PM Express365 0.08 hour (Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed )
- chat with user to collect data and understand the issue
- 12:34 PM Express365 0.10 hour (Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail)
- request finance department to send the new proforma invoice with correct bank account
- 12:33 PM Express365 0.20 hour (Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail)
- call with customer to understand the requirement
16/11/2023
- 03:21 PM Express365 0.20 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- user Confirmation
- 03:20 PM Express365 0.10 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- advise by Afiq
- 03:19 PM Express365 0.20 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- check and understand the user issue.
15/11/2023
- 05:19 PM Express365 0.09 hour (Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry)
- support
14/11/2023
- 06:30 PM Datanory Production 1.00 hour (Production Ticket(ST) #10417 (Ticket Resolved): Goldcrest - import route plan in production environment)
- massage and import
- 09:32 AM Finance365 2.00 hours (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- email to user and passed the message user.
09/11/2023
- 06:40 PM Express365 0.10 hour (Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings)
- check and understand the user issue.
08/11/2023
- 07:12 PM Express365 0.50 hour (Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account)
- check and understand the user issue.
- 12:09 PM Datanory Trial 2.00 hours (Production Ticket(ST) #10376 (Ticket Resolved): TSH - Setup new organisation in Datanory Trial for TSH )
- Setup new org in trial
07/11/2023
- 03:57 PM Datanory Trial 1.00 hour (Production Ticket(ST) #10364 (Ticket Resolved): Nibou - Unable to delete customer to user relation)
- RP - 186 - Nibou Escalation - Unable to delete salesman in charge of the outlet
03/11/2023
- 03:37 PM Finance365 0.10 hour (Production Ticket(ST) #10347 (Ticket Resolved): Set the SST rates)
- check and understand the user issue.
- 10:56 AM Datanory Trial 2.00 hours (Production Ticket(ST) #10344 (Ticket Resolved): Nibou - Import new customer master and patch customer multiple relation)
- data massage and import with troubleshooting
02/11/2023
- 05:44 PM Datanory Trial 1.00 hour (Production Ticket(ST) #10339 (Ticket Resolved): Gradino - Find out that all reports not able to function normally. Total of 16 reports)
- Query and modification
- 04:15 PM Datanory Trial 1.00 hour (Production Ticket(ST) #10339 (Ticket Resolved): Gradino - Find out that all reports not able to function normally. Total of 16 reports)
- Call and testing
- 03:43 PM Datanory Trial 1.00 hour (Production Ticket(ST) #10339 (Ticket Resolved): Gradino - Find out that all reports not able to function normally. Total of 16 reports)
- testing and review script
- 02:39 PM Datanory Production 3.00 hours (Production Ticket(ST) #10298 (Ticket Resolved): SFA Merchandising Implementation for Cocoaland Industry Sdn Bhd (Gradino Marketing Sdn Bhd))
- creation and configurations
- 02:38 PM Datanory Production 1.00 hour (Production Ticket(ST) #10321 (Ticket Resolved): MCC - Unable to create new organization)
- Query and patching
- 02:35 PM Datanory Trial 0.50 hour (Production Ticket(ST) #10325 (Ticket Resolved): Nibou - scan the barcode but the mobile shows no product found)
- testing
- 09:33 AM Express365 0.10 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- let user know we can do the training session for user after they do the subscruption
- 09:32 AM Express365 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- understand POS and create a demo account for user to try,
01/11/2023
- 12:27 PM MCC Website 2.00 hours (Production Ticket(ST) #10297 (Ticket Resolved): https://www.crenergy.com.my/ - Not accessible)
- check all point of DNS route and liaise with vendor
- 11:34 AM Express365 0.10 hour (Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt)
- Escalate to Principal - Leong
- 11:17 AM Express365 0.10 hour (Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt)
- check and understand the user issue.
Also available in: Atom