Activity
From 31/10/2023 to 29/11/2023
29/11/2023
- 12:00 PM Datanory Production Production Ticket(ST) #10526 (Pending Client Verification): Yuen Tung - Inquiry on Product Setup
- !WhatsApp%20Image%202023-11-29%20at%2011.56.01_4790300c.jpg!
!WhatsApp%20Image%202023-11-29%20at%2011.57.40_77700b64... - 11:59 AM Datanory Production Production Ticket(ST) #10526 (Support In Progress): Yuen Tung - Inquiry on Product Setup
- 11:58 AM Datanory Production Production Ticket(ST) #10526 (Ticket Resolved): Yuen Tung - Inquiry on Product Setup
- I have created 2 new SKUs. Please check if all ok for user to start using. Later will add in the stock...
Setup on...
28/11/2023
- 11:43 AM Express365 Production Ticket(ST) #10524 (Ticket Resolved): Weng Chun Construction Trading - Inquiry on payment terms
- 09:03 AM Datanory Production Production Ticket(ST) #10506 (Ticket Resolved): Sales Return report - show wrong price
- 08:58 AM Datanory Production Production Ticket(ST) #10506 (Pending Client Verification): Sales Return report - show wrong price
- 08:56 AM Datanory Production Production Ticket(ST) #10506 (Support In Progress): Sales Return report - show wrong price
27/11/2023
- 12:15 PM Datanory Production Production Ticket(ST) #10517 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser
- Dear Louise,
Attached the update Oromeo Direct Acc customer list and user list for your action. Please help to upl... - 11:22 AM Express365 Production Ticket(ST) #10515 (Pending Client Verification): Express365 pricing for 1 years - tradingshop.co@gmail.com
- 11:03 AM Express365 Production Ticket(ST) #10515 (Support In Progress): Express365 pricing for 1 years - tradingshop.co@gmail.com
- 11:00 AM Express365 Production Ticket(ST) #10515 (Ticket Resolved): Express365 pricing for 1 years - tradingshop.co@gmail.com
- From: Trading Shop <tradingshop.co@gmail.com>
Date: Friday, 24 November 2023 at 3:42 PM
To: support@express365.com.... - 11:21 AM Test Server Production Ticket(ST) #10514 (Ticket Resolved): All web not accessible
- 11:04 AM Test Server Production Ticket(ST) #10514 (Support In Progress): All web not accessible
- 10:59 AM Test Server Production Ticket(ST) #10514 (Ticket Resolved): All web not accessible
- 10:43 AM Demo Server Production Ticket(ST) #10491 (Ticket Resolved): Datanory - Transaction Photo Report not showing photo
- 10:42 AM Demo Server Production Ticket(ST) #10491 (Support In Progress): Datanory - Transaction Photo Report not showing photo
- 10:39 AM Gentle Supreme Production Ticket(ST) #10508 (Support In Progress): New Server Setup
- 09:39 AM Gentle Supreme Production Ticket(ST) #10508 (Ticket Resolved): New Server Setup
- 1. VM
2. Windows
3. IIS
4. MSSQL
5. SSRS - 09:42 AM Datanory Production Production Ticket(ST) #10507 (Ticket Resolved): new customer not show in mobile app
- 09:40 AM Datanory Production Production Ticket(ST) #10507 (Pending Client Verification): new customer not show in mobile app
- 09:39 AM Datanory Production Production Ticket(ST) #10507 (Support In Progress): new customer not show in mobile app
- 09:39 AM Datanory Production Production Ticket(ST) #10507 (Ticket Resolved): new customer not show in mobile app
- !WhatsApp%20Image%202023-11-24%20at%204.08.45%20PM.jpeg!
Newly add customer
BAK LAI MARKETING is in backend
But ... - 09:37 AM Datanory Production Production Ticket(ST) #10506 (Ticket Resolved): Sales Return report - show wrong price
- !WhatsApp%20Image%202023-11-24%20at%203.57.57%20PM.jpeg!
Some issue found in the report, suppose to be 6.50 unit pri...
24/11/2023
- 03:59 PM Express365 Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal
- 03:58 PM Express365 Production Ticket(ST) #10496: The total assets and total Liabilities & Equity not equal
- Hi MCC,
The balance brought forward was 31 Mar 2023, thus when generate financial report, the "From Date" shall sele... - 01:54 PM Express365 Production Ticket(ST) #10496 (Escalated to 3rd Party): The total assets and total Liabilities & Equity not equal
- 01:53 PM Express365 Production Ticket(ST) #10496 (Support In Progress): The total assets and total Liabilities & Equity not equal
- check and confirm the balance sheet have issue
- 01:52 PM Express365 Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal
- The total assets and total Liabilities & Equity not equal
customer NEXBIL SDN BHD
23/11/2023
- 03:19 PM Demo Server Production Ticket(ST) #10491 (Ticket Resolved): Datanory - Transaction Photo Report not showing photo
- 09:55 AM Express365 Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO
- 09:55 AM Express365 Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.
- 09:46 AM Express365 Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
- [5:14 pm, 15/11/2023] Fav 365 Support By Mcc: Hi Ms Wendy Liew, we are from Fav365 support.
[5:14 pm, 15/11/2023] Fa... - 09:44 AM Demo Server Production Ticket(ST) #10440 (Ticket Resolved): Deploy a SSL certificate from NO-IP to demo server
- 09:41 AM Test Server Production Ticket(ST) #10484 (Pending Client Verification): http://mcctestserver.ddns.net not accessible
- 09:40 AM Test Server Production Ticket(ST) #10484 (Support In Progress): http://mcctestserver.ddns.net not accessible
- 09:39 AM Test Server Production Ticket(ST) #10484 (Ticket Resolved): http://mcctestserver.ddns.net not accessible
22/11/2023
- 05:53 PM Express365 Production Ticket(ST) #10483 (Pending Client Verification): Sales Invoice cannot do Transfer.
- Third parties check
- 05:52 PM Express365 Production Ticket(ST) #10483 (Support In Progress): Sales Invoice cannot do Transfer.
- try on user issue.
- 05:51 PM Express365 Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.
- Now DO can’t transfer to Invoice
company coolman - 04:21 PM Demo Server Production Ticket(ST) #10440 (Support In Progress): Deploy a SSL certificate from NO-IP to demo server
- 12:36 PM Express365 Production Ticket(ST) #10474 (Escalated to 3rd Party): Unable to transfer sales order to DO
- 12:34 PM Express365 Production Ticket(ST) #10474 (Support In Progress): Unable to transfer sales order to DO
- User create SO, the details already have 1 completed transfer with same product. And repeat to create the SO again wi...
- 10:06 AM Express365 Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO
- Morning
!f048861e-3332-4418-b1ab-bcdc125ad63a.jpg!
!faa3a0e6-7ae2-457a-8f66-6f9da4e77b82.jpg!
Unable to transfer s... - 09:58 AM Express365 Production Ticket(ST) #10472 (Ticket Resolved): update company details
- 09:58 AM Express365 Production Ticket(ST) #10472 (Pending Client Verification): update company details
- 09:57 AM Express365 Production Ticket(ST) #10472 (Support In Progress): update company details
- Have you tried login to LTL Dental Sdn Bhd and update the company profile name?
!94f7a818-bd8c-47ae-9223-cd0ba4cd0... - 09:56 AM Express365 Production Ticket(ST) #10472 (Ticket Resolved): update company details
- Hi 365 team, we would like to change the company name for LTL Dental Sdn Bhd to Luxe Loft Concept Sdn Bhd, could you ...
21/11/2023
- 03:10 PM Demo Server Production Ticket(ST) #10471 (Ticket Resolved): Datanory Demo - Deploy current production web, mobile ws, rdl and db schema to demo server
20/11/2023
- 02:41 PM Express365 Production Ticket(ST) #10459 (Pending Client Verification): contact missing when DO and invoice printed
- 12:13 PM Express365 Production Ticket(ST) #10459 (Support In Progress): contact missing when DO and invoice printed
- 12:13 PM Express365 Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed
- hi, Arif.
this customer got contact details but when i print out the DO and Inv dont have the contact number - 12:39 PM Express365 Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail
- 12:39 PM Express365 Production Ticket(ST) #10460 (Pending Client Verification): Enquiry on new payment detail
- 12:34 PM Express365 Production Ticket(ST) #10460: Enquiry on new payment detail
- request finance department to send the new proforma invoice with correct bank account
- 12:33 PM Express365 Production Ticket(ST) #10460 (Support In Progress): Enquiry on new payment detail
- call with customer to understand the requirement
- 12:32 PM Express365 Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail
- Chop Eng Whatt Heng
user concerned about bank account is fake or a scammer bank account, hence would like to doubl...
16/11/2023
- 03:21 PM Express365 Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing
- 03:20 PM Express365 Production Ticket(ST) #10443 (Pending Client Verification): Enquiry on E-invoicing
- advise by Afiq
Customer: Yea… thanks… I’m also not sure if system can be provided within fav365 so that I no nee... - 03:19 PM Express365 Production Ticket(ST) #10443 (Support In Progress): Enquiry on E-invoicing
- check and understand the user issue.
- 03:18 PM Express365 Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing
- Hi…fav
For future billing and support issue, you may contact / Whatsapp +60 19-277 1628
Or email to support.fav365@... - 12:10 PM Demo Server Production Ticket(ST) #10440 (Ticket Resolved): Deploy a SSL certificate from NO-IP to demo server
15/11/2023
- 05:19 PM Express365 Production Ticket(ST) #10438 (Pending Client Feedback): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
- [5:14 pm, 15/11/2023] Fav 365 Support By Mcc: Hi Ms Wendy Liew, we are from Fav365 support.
[5:14 pm, 15/11/2023] Fa... - 05:17 PM Express365 Production Ticket(ST) #10438 (Support In Progress): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
- 05:17 PM Express365 Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
- 04:15 PM Datanory Trial Production Ticket(ST) #10436 (Ticket Resolved): Nibou - branch missing in report for user JOWIN
- 04:13 PM Datanory Trial Production Ticket(ST) #10436 (Support In Progress): Nibou - branch missing in report for user JOWIN
- 04:13 PM Datanory Trial Production Ticket(ST) #10436 (Ticket Resolved): Nibou - branch missing in report for user JOWIN
- 04:10 PM Datanory Production Production Ticket(ST) #10417: Goldcrest - import route plan in production environment
- Find out, not able to import due to data issues. It includes duplication and no customer relation to user. Escalate b...
- 11:21 AM Datanory Production Production Ticket(ST) #10417 (Pending Client Verification): Goldcrest - import route plan in production environment
- attached is the file after massage
- 03:53 PM Datanory Trial Production Ticket(ST) #10429 (Ticket Resolved): Nibou - Full product list not shown in apps. Only show 102 instead of 111 of SKUs
- 11:24 AM Datanory Trial Production Ticket(ST) #10429 (Support In Progress): Nibou - Full product list not shown in apps. Only show 102 instead of 111 of SKUs
- 10:38 AM Datanory Trial Production Ticket(ST) #10429 (Ticket Resolved): Nibou - Full product list not shown in apps. Only show 102 instead of 111 of SKUs
- 11:11 AM Datanory Production Production Ticket(ST) #10422 (Pending Client Verification): Yuen Tung - Promo not working
- 11:10 AM Datanory Production Production Ticket(ST) #10422 (Support In Progress): Yuen Tung - Promo not working
14/11/2023
- 06:30 PM Datanory Production Production Ticket(ST) #10417 (Support In Progress): Goldcrest - import route plan in production environment
- select * from customer_to_user_relation where org_id ='goldcrest' and customer_id ='ED483C94E57547999580783F57F69F9A'...
- 09:59 AM Datanory Production Production Ticket(ST) #10417 (Ticket Resolved): Goldcrest - import route plan in production environment
- Afiq, need help to import this route plan for GC in production today, possible to complete today?
- 02:02 PM Datanory Production Production Ticket(ST) #10422 (Ticket Resolved): Yuen Tung - Promo not working
- [14/11/2023 12:45 PM] +60 17-991 7172: Hi...
[14/11/2023 12:48 PM] +60 17-991 7172: this was the setup made and in m... - 09:34 AM Express365 Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings
- 09:33 AM Finance365 Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365
- 09:32 AM Finance365 Production Ticket(ST) #10253 (Pending Client Verification): Inquiry on CR in Finance365
- 09:32 AM Finance365 Production Ticket(ST) #10253: Inquiry on CR in Finance365
- Update by Leong and Chris,
all the enquiry from user needed to do change request have rejected and Chris allowed use...
09/11/2023
- 06:44 PM Express365 Production Ticket(ST) #10387 (Pending Client Verification): inquiry about express365 settings
- 06:40 PM Express365 Production Ticket(ST) #10387 (Support In Progress): inquiry about express365 settings
- check and understand the user issue.
- 06:40 PM Express365 Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings
- !f7e7f066-4623-448a-92f3-8dffdbf82ca5.jpg!
Can you please assist how to change salespersons code? - 10:27 AM Express365 Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt
08/11/2023
- 07:14 PM Express365 Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account
- 07:14 PM Express365 Production Ticket(ST) #10381 (Escalated to 3rd Party): Renewal Account
- 07:12 PM Express365 Production Ticket(ST) #10381 (Support In Progress): Renewal Account
- KSKA Arkitek Sdn Bhd 12-Dec-2023
Bibimmix Holdings Sdn Bhd 14-Nov-2023
and share the Proforma Invoice - 07:11 PM Express365 Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account
- Esther here from Kska arkitek
Can u pls check renewal on our acc system
And the invoice
express 365
when expiry? - 12:09 PM Datanory Trial Production Ticket(ST) #10376 (Pending Client Verification): TSH - Setup new organisation in Datanory Trial for TSH
- 12:08 PM Datanory Trial Production Ticket(ST) #10376 (Support In Progress): TSH - Setup new organisation in Datanory Trial for TSH
- 11:47 AM Datanory Trial Production Ticket(ST) #10376 (Ticket Resolved): TSH - Setup new organisation in Datanory Trial for TSH
- 11:22 AM Retail Eye Production Ticket(ST) #10374 (Ticket Resolved): FSMS: 2464099 JBSLV29 unable to login Retail Xcellence
- CTC:
Dear Mr @Lokman, Othman,
As spoken, Kindly refer update below and advise if we can close this ticket.
R... - 11:21 AM Retail Eye Production Ticket(ST) #10374 (Pending Client Feedback): FSMS: 2464099 JBSLV29 unable to login Retail Xcellence
- Hi CTC,
The password is jbslv29
- 11:21 AM Retail Eye Production Ticket(ST) #10374 (Support In Progress): FSMS: 2464099 JBSLV29 unable to login Retail Xcellence
- 11:17 AM Retail Eye Production Ticket(ST) #10374 (Ticket Resolved): FSMS: 2464099 JBSLV29 unable to login Retail Xcellence
- Dear Crenergy Team,
Subject : FSMS: 2464099 JBSLV29 unable to login Retail Xcellence
Analyst ...
07/11/2023
- 04:54 PM Demo Server Production Ticket(ST) #10365 (Ticket Resolved): Danone Cube - Not able to connect by teddy
- 04:53 PM Demo Server Production Ticket(ST) #10365 (Support In Progress): Danone Cube - Not able to connect by teddy
- 04:52 PM Demo Server Production Ticket(ST) #10365 (Ticket Resolved): Danone Cube - Not able to connect by teddy
- 03:57 PM Datanory Trial Production Ticket(ST) #10364 (Pending Client Verification): Nibou - Unable to delete customer to user relation
- 03:39 PM Datanory Trial Production Ticket(ST) #10364 (Support In Progress): Nibou - Unable to delete customer to user relation
- 12:17 PM Datanory Trial Production Ticket(ST) #10364 (Ticket Resolved): Nibou - Unable to delete customer to user relation
- 11:37 AM Datanory Production Production Ticket(ST) #10349 (Ticket Resolved): SFTP - www.datanory.com.my sftp not able to access from WinSCP
- 11:36 AM Datanory Production Production Ticket(ST) #10349 (Support In Progress): SFTP - www.datanory.com.my sftp not able to access from WinSCP
- 10:35 AM Datanory Production Production Ticket(ST) #10362 (Ticket Resolved): Yuentung - direction doesn’t direct to the real location
- do the update at customer location, remember to press 'submit' when done edit, the data will save inside the mobile, ...
- 10:34 AM Datanory Production Production Ticket(ST) #10362 (Support In Progress): Yuentung - direction doesn’t direct to the real location
- sanat:
ok thanks
and Admin need to approve
the changes... - 10:33 AM Datanory Production Production Ticket(ST) #10362 (Pending Client Feedback): Yuentung - direction doesn’t direct to the real location
- yes, need to update at customer level
another way to update the customer location is salesman using mobile app to up... - 10:32 AM Datanory Production Production Ticket(ST) #10362 (Support In Progress): Yuentung - direction doesn’t direct to the real location
- sanat:
@~Charles when did you last visit this customer? For the report from 01.10.2023 to 06.11.2023 I didn't find t... - 10:30 AM Datanory Production Production Ticket(ST) #10362 (Pending Client Verification): Yuentung - direction doesn’t direct to the real location
- !WhatsApp%20Image%202023-11-06%20at%201.49.40%20PM.jpeg!
- 10:28 AM Datanory Production Production Ticket(ST) #10362 (Support In Progress): Yuentung - direction doesn’t direct to the real location
- Will check and update you later
- 10:28 AM Datanory Production Production Ticket(ST) #10362: Yuentung - direction doesn’t direct to the real location
- Sanat:
Real location need to key in most of the customer we just maintained as 0. Because we never maintained it. Le... - 10:25 AM Datanory Production Production Ticket(ST) #10362 (Ticket Resolved): Yuentung - direction doesn’t direct to the real location
- !WhatsApp%20Image%202023-11-06%20at%2012.55.12%20PM.jpeg!
!WhatsApp%20Image%202023-11-06%20at%2012.55.14%20PM.jpeg!
... - 10:16 AM Retail Eye Production Ticket(ST) #10361 (Ticket Resolved): FSMS: 2464099 JBSLV29 unable to login Retail Xcellence
- CTC reply:
Dear Mr @Lokman, Othman,
As spoken, Kindly refer update below and advise if we can close this ticket.... - 10:15 AM Retail Eye Production Ticket(ST) #10361 (Pending Client Verification): FSMS: 2464099 JBSLV29 unable to login Retail Xcellence
- 10:14 AM Retail Eye Production Ticket(ST) #10361 (Support In Progress): FSMS: 2464099 JBSLV29 unable to login Retail Xcellence
- 10:14 AM Retail Eye Production Ticket(ST) #10361 (Ticket Resolved): FSMS: 2464099 JBSLV29 unable to login Retail Xcellence
- Dear Crenergy Team,
Subject : FSMS: 2464099 JBSLV29 unable to login Retail Xcellence
Analyst ...
03/11/2023
- 04:36 PM Finance365 Production Ticket(ST) #10347 (Ticket Resolved): Set the SST rates
- 03:37 PM Finance365 Production Ticket(ST) #10347 (Pending Client Verification): Set the SST rates
- can we add 1 new tax 8% instead of replace the earlier 6%?
!dc866d9d-2fcc-4488-8c4f-388f81dd983f.jpg!
- 03:37 PM Finance365 Production Ticket(ST) #10347 (Support In Progress): Set the SST rates
- !272047e8-2373-4c2a-b385-df2cfd380217.jpg!
- 03:34 PM Finance365 Production Ticket(ST) #10347 (Ticket Resolved): Set the SST rates
- Hi how we set the sst rate from 6 to 8?
- 04:08 PM Datanory Production Production Ticket(ST) #10349 (Ticket Resolved): SFTP - www.datanory.com.my sftp not able to access from WinSCP
- 11:39 AM Datanory Production Production Ticket(ST) #10324 (Ticket Resolved): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
- 10:56 AM Datanory Trial Production Ticket(ST) #10344 (Pending Client Verification): Nibou - Import new customer master and patch customer multiple relation
- 10:55 AM Datanory Trial Production Ticket(ST) #10344 (Support In Progress): Nibou - Import new customer master and patch customer multiple relation
- 10:55 AM Datanory Trial Production Ticket(ST) #10344 (Ticket Resolved): Nibou - Import new customer master and patch customer multiple relation
- 09:30 AM Express365 Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization
- 09:27 AM Datanory Trial Production Ticket(ST) #10262 (Ticket Resolved): Patch some sample/dummy data
02/11/2023
- 06:09 PM Express365 Production Ticket(ST) #10326 (Pending Client Verification): Inquiry on transfer Sales Invoice to bad debt
- 09:38 AM Express365 Production Ticket(ST) #10326: Inquiry on transfer Sales Invoice to bad debt
- Hi, the bad debt setting preferences, can select in above 4 drop down list.
!33f51b46-2654-437a-a54e-a7252b854edd.jp... - 06:08 PM Express365 Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version
- 06:08 PM Express365 Production Ticket(ST) #10296 (Pending Client Verification): Enquiry on POS version
- 09:33 AM Express365 Production Ticket(ST) #10296: Enquiry on POS version
- what is the cost of subsciption and do you have training or setup up support at Kuching ?
Hi,
As check with m... - 09:32 AM Express365 Production Ticket(ST) #10296: Enquiry on POS version
- https://accounting.express365.com.my/pos/
login: demo1
password: demoaccount
understand POS and create a demo ac... - 06:06 PM Express365 Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template
- we have share the price to user. User no further response to us 3 days.
- 05:44 PM Datanory Trial Production Ticket(ST) #10339 (Pending Client Verification): Gradino - Find out that all reports not able to function normally. Total of 16 reports
- 04:15 PM Datanory Trial Production Ticket(ST) #10339: Gradino - Find out that all reports not able to function normally. Total of 16 reports
- 7. Photo report - tested fine
8. Upload tracking - tested fine
9. Merchandiser Work Hour Day - tested fine
10. Mer... - 03:43 PM Datanory Trial Production Ticket(ST) #10339: Gradino - Find out that all reports not able to function normally. Total of 16 reports
- 1. Geo fencing - Tested fine
2. Missed Call - Tested fine
3. Salesman Activity - Tested fine
4. Stock count histor... - 03:21 PM Datanory Trial Production Ticket(ST) #10339 (Support In Progress): Gradino - Find out that all reports not able to function normally. Total of 16 reports
- 02:41 PM Datanory Trial Production Ticket(ST) #10339 (Ticket Resolved): Gradino - Find out that all reports not able to function normally. Total of 16 reports
- 05:39 PM Datanory Production Production Ticket(ST) #10342 (Ticket Resolved): Yuentung - mobile collection issue
- user reply:
Figured out how to go to collection printing already. Need to fill and press auto fill then ok already
... - 05:38 PM Datanory Production Production Ticket(ST) #10342: Yuentung - mobile collection issue
- Hi @~Charles ,do user still have issue to proceed?
- 05:37 PM Datanory Production Production Ticket(ST) #10342 (Pending Client Feedback): Yuentung - mobile collection issue
- Hi @~Charles , please ask user key in anything as a remark
- 05:36 PM Datanory Production Production Ticket(ST) #10342 (Support In Progress): Yuentung - mobile collection issue
- 05:36 PM Datanory Production Production Ticket(ST) #10342 (Ticket Resolved): Yuentung - mobile collection issue
- !WhatsApp%20Image%202023-11-02%20at%2011.34.04%20AM.jpeg!
!WhatsApp%20Image%202023-11-02%20at%2011.34.03%20AM.jpeg!
... - 02:39 PM Datanory Production Production Ticket(ST) #10298 (Ticket Resolved): SFA Merchandising Implementation for Cocoaland Industry Sdn Bhd (Gradino Marketing Sdn Bhd)
- 02:38 PM Datanory Production Production Ticket(ST) #10298 (Support In Progress): SFA Merchandising Implementation for Cocoaland Industry Sdn Bhd (Gradino Marketing Sdn Bhd)
- 02:38 PM Datanory Production Production Ticket(ST) #10321 (Ticket Resolved): MCC - Unable to create new organization
- 02:37 PM Datanory Production Production Ticket(ST) #10321 (Support In Progress): MCC - Unable to create new organization
- 02:35 PM Datanory Trial Production Ticket(ST) #10325 (Ticket Resolved): Nibou - scan the barcode but the mobile shows no product found
- 02:05 PM Datanory Trial Production Ticket(ST) #10325 (Support In Progress): Nibou - scan the barcode but the mobile shows no product found
01/11/2023
- 07:16 PM Datanory Production Production Ticket(ST) #10322 (Ticket Resolved): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- data missing due to user did not upload transaction before perform download
- 07:15 PM Datanory Production Production Ticket(ST) #10322 (Pending Client Feedback): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- Hi @~Charles , want to check with you, did you change device on that day?
user reply:
Nope
Same device
we fou... - 07:13 PM Datanory Production Production Ticket(ST) #10322 (Support In Progress): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- 07:12 PM Datanory Production Production Ticket(ST) #10322 (Pending Client Verification): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- 07:10 PM Datanory Production Production Ticket(ST) #10322 (Support In Progress): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- 07:12 PM Datanory Production Production Ticket(ST) #10324 (Pending Client Verification): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
- 07:10 PM Datanory Production Production Ticket(ST) #10324 (Support In Progress): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
- 12:27 PM MCC Website Production Ticket(ST) #10297 (Ticket Resolved): https://www.crenergy.com.my/ - Not accessible
- 11:34 AM Express365 Production Ticket(ST) #10326 (Escalated to 3rd Party): Inquiry on transfer Sales Invoice to bad debt
- Escalate to Principal - Leong
- 11:17 AM Express365 Production Ticket(ST) #10326 (Support In Progress): Inquiry on transfer Sales Invoice to bad debt
- 11:17 AM Express365 Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt
- Hi Leong,
May we know in current version express have any solution or button click can make the ‘sales invoice’ as... - 10:25 AM Datanory Trial Production Ticket(ST) #10325 (Ticket Resolved): Nibou - scan the barcode but the mobile shows no product found
- [1/11/2023 9:52 AM] MCC Louise: Morning Afiq
[1/11/2023 9:53 AM] MCC Louise: For Nibou I try to scan the barcode but...
31/10/2023
- 06:41 PM Datanory Production Production Ticket(ST) #10324 (Ticket Resolved): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
- Please check for me any setup issue when create this new customers. user inform not in his app
!WhatsApp%20Image%2... - 06:21 PM Datanory Production Production Ticket(ST) #10322 (Ticket Resolved): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- !WhatsApp%20Image%202023-10-31%20at%2017.49.08_7010946d.jpg!
!WhatsApp%20Image%202023-10-31%20at%2017.49.08_4d6cf436... - 06:19 PM Datanory Production Production Ticket(ST) #10321 (Ticket Resolved): MCC - Unable to create new organization
- After click add, there is no response from the portal
- 06:15 PM MCC Website Production Ticket(ST) #10297 (Support In Progress): https://www.crenergy.com.my/ - Not accessible
- 05:00 PM Datanory Production Production Ticket(ST) #10299 (Ticket Resolved): Yuen Tung - Request to remove Perak Customer from Charles
- 04:59 PM Datanory Production Production Ticket(ST) #10300 (Ticket Resolved): Yuen Tung - Request for duplicate customer to new users
- 12:42 PM Express365 Production Ticket(ST) #10296 (Escalate to 2nd Level Support): Enquiry on POS version
- further study the POS
- 10:32 AM Retail Eye Production Ticket(ST) #10314 (Ticket Resolved): FSMS: 2459837 ICSSS06 & ICSSS04 RX Unable to view UpToDate Visitation.
- Hi Mr @'Abdul Latif, Abdul Aziz',
As spoken, we will proceed to close this ticket.
Hi Crenergy,
Kindly procee... - 10:31 AM Retail Eye Production Ticket(ST) #10314 (Pending Client Verification): FSMS: 2459837 ICSSS06 & ICSSS04 RX Unable to view UpToDate Visitation.
- !WhatsApp%20Image%202023-10-31%20at%208.49.08%20AM.jpeg!
!WhatsApp%20Image%202023-10-31%20at%208.49.08%20AM%20%281%2... - 10:30 AM Retail Eye Production Ticket(ST) #10314 (Support In Progress): FSMS: 2459837 ICSSS06 & ICSSS04 RX Unable to view UpToDate Visitation.
- 10:28 AM Retail Eye Production Ticket(ST) #10314 (Ticket Resolved): FSMS: 2459837 ICSSS06 & ICSSS04 RX Unable to view UpToDate Visitation.
- Dear Crenergy Team,
Subject : FSMS: 2459837 ICSSS06 & ICSSS04 RX Unable to view UpToDate Visitati...
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