Alfred Tan's activity
From 14/10/2023 to 12/11/2023
09/11/2023
- 06:44 PM Express365 Production Ticket(ST) #10387 (Pending Client Verification): inquiry about express365 settings
- 06:40 PM Express365 0.10 hour (Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings)
- check and understand the user issue.
- 06:40 PM Express365 Production Ticket(ST) #10387 (Support In Progress): inquiry about express365 settings
- check and understand the user issue.
- 06:40 PM Express365 Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings
- !f7e7f066-4623-448a-92f3-8dffdbf82ca5.jpg!
Can you please assist how to change salespersons code? - 10:27 AM Express365 Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt
08/11/2023
- 07:14 PM Express365 Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account
- 07:14 PM Express365 Production Ticket(ST) #10381 (Escalated to 3rd Party): Renewal Account
- 07:12 PM Express365 0.50 hour (Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account)
- check and understand the user issue.
- 07:12 PM Express365 Production Ticket(ST) #10381 (Support In Progress): Renewal Account
- KSKA Arkitek Sdn Bhd 12-Dec-2023
Bibimmix Holdings Sdn Bhd 14-Nov-2023
and share the Proforma Invoice - 07:11 PM Express365 Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account
- Esther here from Kska arkitek
Can u pls check renewal on our acc system
And the invoice
express 365
when expiry?
03/11/2023
- 04:36 PM Finance365 Production Ticket(ST) #10347 (Ticket Resolved): Set the SST rates
- 03:37 PM Finance365 Production Ticket(ST) #10347 (Pending Client Verification): Set the SST rates
- can we add 1 new tax 8% instead of replace the earlier 6%?
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- 03:37 PM Finance365 Production Ticket(ST) #10347 (Support In Progress): Set the SST rates
- !272047e8-2373-4c2a-b385-df2cfd380217.jpg!
- 03:37 PM Finance365 0.10 hour (Production Ticket(ST) #10347 (Ticket Resolved): Set the SST rates)
- check and understand the user issue.
- 03:34 PM Finance365 Production Ticket(ST) #10347 (Ticket Resolved): Set the SST rates
- Hi how we set the sst rate from 6 to 8?
02/11/2023
- 06:09 PM Express365 Production Ticket(ST) #10326 (Pending Client Verification): Inquiry on transfer Sales Invoice to bad debt
- 09:38 AM Express365 Production Ticket(ST) #10326: Inquiry on transfer Sales Invoice to bad debt
- Hi, the bad debt setting preferences, can select in above 4 drop down list.
!33f51b46-2654-437a-a54e-a7252b854edd.jp... - 06:08 PM Express365 Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version
- 06:08 PM Express365 Production Ticket(ST) #10296 (Pending Client Verification): Enquiry on POS version
- 09:33 AM Express365 Production Ticket(ST) #10296: Enquiry on POS version
- what is the cost of subsciption and do you have training or setup up support at Kuching ?
Hi,
As check with m... - 09:33 AM Express365 0.10 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- let user know we can do the training session for user after they do the subscruption
- 09:32 AM Express365 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- understand POS and create a demo account for user to try,
- 09:32 AM Express365 Production Ticket(ST) #10296: Enquiry on POS version
- https://accounting.express365.com.my/pos/
login: demo1
password: demoaccount
understand POS and create a demo ac... - 06:06 PM Express365 Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template
- we have share the price to user. User no further response to us 3 days.
01/11/2023
- 11:34 AM Express365 Production Ticket(ST) #10326 (Escalated to 3rd Party): Inquiry on transfer Sales Invoice to bad debt
- Escalate to Principal - Leong
- 11:34 AM Express365 0.10 hour (Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt)
- Escalate to Principal - Leong
- 11:17 AM Express365 0.10 hour (Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt)
- check and understand the user issue.
- 11:17 AM Express365 Production Ticket(ST) #10326 (Support In Progress): Inquiry on transfer Sales Invoice to bad debt
- 11:17 AM Express365 Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt
- Hi Leong,
May we know in current version express have any solution or button click can make the ‘sales invoice’ as...
31/10/2023
- 12:42 PM Express365 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- further study the POS
- 12:42 PM Express365 Production Ticket(ST) #10296 (Escalate to 2nd Level Support): Enquiry on POS version
- further study the POS
30/10/2023
- 11:58 AM Express365 Production Ticket(ST) #10296 (Support In Progress): Enquiry on POS version
- call with user to understand the requirement
I only use INVENTORY now and want to add on to the latest version of ... - 11:58 AM Express365 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- call with user to understand the requirement
- 11:45 AM Express365 Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version
- just to check
your POS is version
is that the latest and what are the distinctive feature that come with it ?
can ... - 11:33 AM Finance365 Production Ticket(ST) #10253: Inquiry on CR in Finance365
- Dear Leong,
May we have any update on these customizations?
- 11:33 AM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- request user on feedback
- 11:32 AM Finance365 Production Ticket(ST) #10253: Inquiry on CR in Finance365
- Dear Leong,
I hope this message finds you well. I am writing to request a customization on behalf of one of our v... - 11:32 AM Finance365 0.50 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- waiting Leong feedback on customization and pricing
- 11:31 AM Express365 Production Ticket(ST) #10176 (Pending Client Feedback): issue on custom template
- 1. Delivery order and Purchase order: to have billing address + delivery address.
• RM700 customizable
2. Sales in... - 11:31 AM Express365 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- waiting user to feedback on price needed to proceed or not
25/10/2023
- 02:57 PM Datanory Trial Production Ticket(ST) #10262 (Ticket Resolved): Patch some sample/dummy data
- !WhatsApp%20Image%202023-10-25%20at%2014.47.28_01ce53d0.jpg!
24/10/2023
- 03:46 PM Finance365 Production Ticket(ST) #10253 (Escalated to 3rd Party): Inquiry on CR in Finance365
- Hi Ms Cheang,
I have talked the Finance365 developer, the software finance365 have stop do changes request. We are ... - 03:46 PM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- Escalate to sales team - Kamal
- 03:45 PM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- call again with user
- 03:45 PM Finance365 Production Ticket(ST) #10253 (Support In Progress): Inquiry on CR in Finance365
- call again with user to further discuss about the Express365 pricing
- 03:37 PM Finance365 Production Ticket(ST) #10253 (Pending Client Verification): Inquiry on CR in Finance365
- pending verification
- 03:37 PM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- pending verification
- 03:31 PM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- get advise from Afiq
- 03:31 PM Finance365 Production Ticket(ST) #10253: Inquiry on CR in Finance365
- get advise from Afiq
- 03:31 PM Finance365 0.50 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- phone calling to understand user issue
- 03:31 PM Finance365 Production Ticket(ST) #10253 (Support In Progress): Inquiry on CR in Finance365
- phone calling to understand user issue
- 03:30 PM Finance365 Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365
- **attachment in below**
!5ea8fa17-48f2-4ce0-9091-a3ef814153df.jpg!
23/10/2023
- 06:04 PM Express365 Production Ticket(ST) #10176: issue on custom template
- Hi MCC,
Delivery order and Purchase Order is possible.
We would charge a token of RM500, to enhance it and make it ...
19/10/2023
- 06:16 PM Finance365 0.10 hour (Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo)
- user Confirmation
- 06:16 PM Finance365 Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo
- user Confirmation
- 06:16 PM Finance365 Production Ticket(ST) #10219 (Pending Client Verification): Invoice - printing with add-on logo
- !842800b0-1ff7-4c58-9234-7575ea5630c4.jpg!
!433e9202-ae6b-483b-a72c-8466c9c6509d.jpg!
- 06:16 PM Finance365 0.20 hour (Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo)
- pending verification
- 06:13 PM Finance365 0.20 hour (Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo)
- allgn call with user, check and advise user
- 06:13 PM Finance365 Production Ticket(ST) #10219: Invoice - printing with add-on logo
- allgn call with user, check and advise user
- 06:12 PM Finance365 Production Ticket(ST) #10219 (Support In Progress): Invoice - printing with add-on logo
- check and understand the user issue.
- 06:12 PM Finance365 0.20 hour (Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo)
- check and understand the user issue.
- 06:11 PM Finance365 Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo
- Hi, this is Finance365 support?
We would like to check how can we add JomPay details into our invoice? Thank you
Hi...
18/10/2023
- 06:57 PM Express365 Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan
- user Confirmation
- 06:57 PM Express365 0.10 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- user Confirmation
- 06:56 PM Express365 Production Ticket(ST) #10193: Request on Latest Price list by Susan
- pending verification
- 06:56 PM Express365 0.50 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- pending verification
- 06:54 PM Express365 0.50 hour (Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal)
- Account has been extended.
- 06:54 PM Express365 Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal
- 06:49 PM Express365 Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue
- user Confirmation
- 06:49 PM Express365 0.10 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- user Confirmation
- 06:46 PM Express365 Production Ticket(ST) #10181 (Pending Client Verification): Whatapps escalation - double invoice issue
- pending verification
- 06:46 PM Express365 0.20 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- pending verification
- 03:36 PM Express365 Production Ticket(ST) #10181: Whatapps escalation - double invoice issue
- ask user: May we understand this 2 invoices which one should be deleted in system?
- 03:36 PM Express365 0.10 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- ask user: May we understand this 2 invoices which one should be deleted in system?
- 06:48 PM Express365 Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance
- user Confirmation
- 06:48 PM Express365 0.10 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- user Confirmation
- 06:45 PM Express365 Production Ticket(ST) #10208 (Pending Client Verification): Website experienced slow performance
- pending verification
- 06:45 PM Express365 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 04:03 PM Express365 Production Ticket(ST) #10208 (Escalated to Level 3): Website experienced slow performance
- Hi May you try again on this page? let us know if the issue still there.
- 04:03 PM Express365 0.10 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- Escalate to Principal - Leong
- 03:32 PM Express365 Production Ticket(ST) #10208 (Pending Client Verification): Website experienced slow performance
- pending verification
- 03:32 PM Express365 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 03:25 PM Express365 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- express365 have experienced slow performance on 320PM 2023/10/18
- 03:25 PM Express365 Production Ticket(ST) #10208: Website experienced slow performance
- express365 have experienced slow performance on 320PM 2023/10/18
- 03:24 PM Express365 Production Ticket(ST) #10208 (Support In Progress): Website experienced slow performance
- check and understand the user issue.
- 03:24 PM Express365 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- check and understand the user issue.
- 03:23 PM Express365 Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance
- hello
!219807d3-41a6-41cc-96d3-604e27f950ed.jpg!
can search can save but cannot print - 06:47 PM Express365 Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance
- user Confirmation
- 06:47 PM Express365 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- user Confirmation
- 06:43 PM Express365 Production Ticket(ST) #10207 (Pending Client Verification): Website experienced slow performance
- pending verification
- 06:43 PM Express365 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 04:06 PM Express365 Production Ticket(ST) #10207 (Escalated to Level 3): Website experienced slow performance
- 04:05 PM Express365 Production Ticket(ST) #10207: Website experienced slow performance
- Hi May you try again on this page? let us know if the issue still there.
- 04:05 PM Express365 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- Escalate to Principal - Leong
- 03:39 PM Express365 Production Ticket(ST) #10207 (Pending Client Verification): Website experienced slow performance
- pending verification
- 03:39 PM Express365 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 03:21 PM Express365 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- the Express365 experienced slow performance in 3PM 2023/10/18
- 03:21 PM Express365 Production Ticket(ST) #10207: Website experienced slow performance
- the Express365 experienced slow performance in 3PM 2023/10/18
- 03:19 PM Express365 Production Ticket(ST) #10207 (Support In Progress): Website experienced slow performance
- 03:19 PM Express365 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- check and understand the user issue.
- 03:19 PM Express365 Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance
- HI
We can login and it show loading
We try other website like Google no problem just express365
17/10/2023
- 05:58 PM Express365 Production Ticket(ST) #10176: issue on custom template
- item4: customize the product sub items.
Currently, cannot work for this customization in express365. - 05:58 PM Express365 0.10 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- check and understand the user issue.
- 05:57 PM Express365 Production Ticket(ST) #10176 (Escalated to 3rd Party): issue on custom template
- Changes required to make:
Delivery order : to have billing address + delivery address
Sales invoices : to have s... - 05:57 PM Express365 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- check and understand the user requirement
- 02:18 PM Express365 0.20 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- Escalate to sales team - Kamal
- 02:18 PM Express365 Production Ticket(ST) #10193 (Escalated to 3rd Party): Request on Latest Price list by Susan
- 02:16 PM Express365 Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan
- !b1ab84c6-d331-4916-b51f-485d174e306b.jpg!
Pls open up price level n uploade stock image for my demo set. Need to ... - 11:30 AM Express365 Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen
- 11:30 AM Express365 0.50 hour (Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen)
- Sales Team Kamal talked with user Entregreen
- 11:30 AM Express365 Production Ticket(ST) #10162: Enquiry from Company - Entregreen
- !6195fc2b-aaef-496d-88d0-2fb3fb765cfe.jpg!
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- 11:00 AM Express365 Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price
- 10:59 AM Express365 0.20 hour (Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price)
- reply to user
- 10:59 AM Express365 Production Ticket(ST) #10180 (Pending Client Verification): Whatapps escalation - Unable to track customer history price
16/10/2023
- 11:36 AM Express365 Production Ticket(ST) #10181 (Escalated to 3rd Party): Whatapps escalation - double invoice issue
- !freesnippingtool.com_capture_20231016113539.png!
- 11:29 AM Express365 0.30 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- check and understand the user issue.
- 11:29 AM Express365 Production Ticket(ST) #10181 (Support In Progress): Whatapps escalation - double invoice issue
- 10:55 AM Express365 Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue
- !0a28f864-c7c8-4498-a217-5ef807fed97a.jpg!
hi. able to solve this double invoice issue? we've been facing this iss... - 11:35 AM Express365 Production Ticket(ST) #10180 (Escalated to 3rd Party): Whatapps escalation - Unable to track customer history price
- !freesnippingtool.com_capture_20231016113426.png!
- 11:33 AM Express365 Production Ticket(ST) #10180 (Support In Progress): Whatapps escalation - Unable to track customer history price
- 11:33 AM Express365 0.30 hour (Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price)
- check and understand the user issue.
- 10:52 AM Express365 Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price
- Good morning
We are facing some problem again
Unable to track customer history price. - 10:41 AM Express365 Production Ticket(ST) #10150 (Ticket Resolved): Cannot open Delivery Order
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