Activity
From 02/10/2023 to 31/10/2023
31/10/2023
- 06:41 PM Datanory Production Production Ticket(ST) #10324 (Ticket Resolved): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
- Please check for me any setup issue when create this new customers. user inform not in his app
!WhatsApp%20Image%2... - 06:21 PM Datanory Production Production Ticket(ST) #10322 (Ticket Resolved): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- !WhatsApp%20Image%202023-10-31%20at%2017.49.08_7010946d.jpg!
!WhatsApp%20Image%202023-10-31%20at%2017.49.08_4d6cf436... - 06:19 PM Datanory Production Production Ticket(ST) #10321 (Ticket Resolved): MCC - Unable to create new organization
- After click add, there is no response from the portal
- 06:15 PM MCC Website Production Ticket(ST) #10297 (Support In Progress): https://www.crenergy.com.my/ - Not accessible
- 05:00 PM Datanory Production Production Ticket(ST) #10299 (Ticket Resolved): Yuen Tung - Request to remove Perak Customer from Charles
- 04:59 PM Datanory Production Production Ticket(ST) #10300 (Ticket Resolved): Yuen Tung - Request for duplicate customer to new users
- 12:42 PM Express365 Production Ticket(ST) #10296 (Escalate to 2nd Level Support): Enquiry on POS version
- further study the POS
- 10:32 AM Retail Eye Production Ticket(ST) #10314 (Ticket Resolved): FSMS: 2459837 ICSSS06 & ICSSS04 RX Unable to view UpToDate Visitation.
- Hi Mr @'Abdul Latif, Abdul Aziz',
As spoken, we will proceed to close this ticket.
Hi Crenergy,
Kindly procee... - 10:31 AM Retail Eye Production Ticket(ST) #10314 (Pending Client Verification): FSMS: 2459837 ICSSS06 & ICSSS04 RX Unable to view UpToDate Visitation.
- !WhatsApp%20Image%202023-10-31%20at%208.49.08%20AM.jpeg!
!WhatsApp%20Image%202023-10-31%20at%208.49.08%20AM%20%281%2... - 10:30 AM Retail Eye Production Ticket(ST) #10314 (Support In Progress): FSMS: 2459837 ICSSS06 & ICSSS04 RX Unable to view UpToDate Visitation.
- 10:28 AM Retail Eye Production Ticket(ST) #10314 (Ticket Resolved): FSMS: 2459837 ICSSS06 & ICSSS04 RX Unable to view UpToDate Visitation.
- Dear Crenergy Team,
Subject : FSMS: 2459837 ICSSS06 & ICSSS04 RX Unable to view UpToDate Visitati...
30/10/2023
- 04:49 PM DDM Production Ticket(ST) #10302 (Pending Client Verification): DDM Risk Assessment - Nov 23
- 03:04 PM DDM Production Ticket(ST) #10302 (Support In Progress): DDM Risk Assessment - Nov 23
- Hi Joe,
Below is the update on the inquiry :
1) List shows 900+ Tables, May I know how many are actually being ... - 02:29 PM DDM Production Ticket(ST) #10302 (Ticket Resolved): DDM Risk Assessment - Nov 23
- Dear Team,
Referring to RITM0740438 when we requested Data Dictionary, need your kind help to answer below
1) L... - 03:46 PM Datanory Production Production Ticket(ST) #10299 (Pending Client Verification): Yuen Tung - Request to remove Perak Customer from Charles
- 03:37 PM Datanory Production Production Ticket(ST) #10299 (Support In Progress): Yuen Tung - Request to remove Perak Customer from Charles
- 12:47 PM Datanory Production Production Ticket(ST) #10299 (Ticket Resolved): Yuen Tung - Request to remove Perak Customer from Charles
- Dear Afiq,
Based on our previous conversation, kindly assists to remove all the Perak Customer from Charles.
At... - 03:45 PM Datanory Production Production Ticket(ST) #10300 (Pending Client Verification): Yuen Tung - Request for duplicate customer to new users
- 03:37 PM Datanory Production Production Ticket(ST) #10300 (Support In Progress): Yuen Tung - Request for duplicate customer to new users
- 12:48 PM Datanory Production Production Ticket(ST) #10300 (Ticket Resolved): Yuen Tung - Request for duplicate customer to new users
- Dear Afiq,
As per our previous discussion, kindly assist to duplicate all LKA customer from the user Charles to th... - 03:13 PM MCC Website Production Ticket(ST) #10297 (Escalated to 3rd Party): https://www.crenergy.com.my/ - Not accessible
- Hi Windfred/ Carmen,
Would like to provide my end checking results. We suspect the crm back-end still contain doma... - 03:12 PM MCC Website Production Ticket(ST) #10297 (Support In Progress): https://www.crenergy.com.my/ - Not accessible
- 12:43 PM MCC Website Production Ticket(ST) #10297 (Ticket Resolved): https://www.crenergy.com.my/ - Not accessible
- 03:10 PM Retail Eye Production Ticket(ST) #10285 (Ticket Resolved): Create a replication SQL database server in azure free account
- !WhatsApp%20Image%202023-10-30%20at%2009.28.48_e909d96a.jpg!
- 03:08 PM Retail Eye Production Ticket(ST) #10285 (Support In Progress): Create a replication SQL database server in azure free account
- 03:08 PM Express365 Production Ticket(ST) #10265 (Ticket Resolved): Edata - Inquiry serial number features, when and how to apply batch code and serial number
- 03:06 PM Active Directory (crenergy.com.my) Production Ticket(ST) #10264 (Ticket Resolved): Microsoft Entra Connect Sync errors detected
- 12:46 PM Datanory Production Production Ticket(ST) #10298 (Ticket Resolved): SFA Merchandising Implementation for Cocoaland Industry Sdn Bhd (Gradino Marketing Sdn Bhd)
- Dear @Muhammed Assyafiq and @Wong Eng Soon,
1. Migration Datanory Merchandising Trial to Production Environment
... - 11:58 AM Express365 Production Ticket(ST) #10296 (Support In Progress): Enquiry on POS version
- call with user to understand the requirement
I only use INVENTORY now and want to add on to the latest version of ... - 11:45 AM Express365 Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version
- just to check
your POS is version
is that the latest and what are the distinctive feature that come with it ?
can ... - 11:33 AM Finance365 Production Ticket(ST) #10253: Inquiry on CR in Finance365
- Dear Leong,
May we have any update on these customizations?
- 11:32 AM Finance365 Production Ticket(ST) #10253: Inquiry on CR in Finance365
- Dear Leong,
I hope this message finds you well. I am writing to request a customization on behalf of one of our v... - 11:31 AM Express365 Production Ticket(ST) #10176 (Pending Client Feedback): issue on custom template
- 1. Delivery order and Purchase order: to have billing address + delivery address.
• RM700 customizable
2. Sales in...
27/10/2023
- 12:09 PM Retail Eye Production Ticket(ST) #10285 (Ticket Resolved): Create a replication SQL database server in azure free account
- 09:37 AM Active Directory (crenergy.com.my) Production Ticket(ST) #10264 (Support In Progress): Microsoft Entra Connect Sync errors detected
26/10/2023
- 02:32 PM Express365 Production Ticket(ST) #10265 (Support In Progress): Edata - Inquiry serial number features, when and how to apply batch code and serial number
25/10/2023
- 04:35 PM Express365 Production Ticket(ST) #10265 (Ticket Resolved): Edata - Inquiry serial number features, when and how to apply batch code and serial number
- 03:40 PM Express365 Production Ticket(ST) #10243 (Ticket Resolved): unable to print
- 03:40 PM Datanory Production Production Ticket(ST) #10206 (Ticket Resolved): Request for duplicate customer to new users
- 03:38 PM Datanory Trial Production Ticket(ST) #10262 (Pending Client Verification): Patch some sample/dummy data
- 03:36 PM Datanory Trial Production Ticket(ST) #10262 (Support In Progress): Patch some sample/dummy data
- 02:57 PM Datanory Trial Production Ticket(ST) #10262 (Ticket Resolved): Patch some sample/dummy data
- !WhatsApp%20Image%202023-10-25%20at%2014.47.28_01ce53d0.jpg!
- 03:14 PM Active Directory (crenergy.com.my) Production Ticket(ST) #10264 (Ticket Resolved): Microsoft Entra Connect Sync errors detected
- Microsoft Entra Connect Sync errors detected
You’re receiving this email because we have detected a critical aler... - 03:11 PM E-Leave 365 Production Ticket(ST) #10257 (Ticket Resolved): Kamal-San - Unable to submit leave returned error message 'Apply leave failed. Maximum Number of Users Exceeded'
- 03:00 PM E-Leave 365 Production Ticket(ST) #10257 (Support In Progress): Kamal-San - Unable to submit leave returned error message 'Apply leave failed. Maximum Number of Users Exceeded'
- 10:09 AM E-Leave 365 Production Ticket(ST) #10257 (Ticket Resolved): Kamal-San - Unable to submit leave returned error message 'Apply leave failed. Maximum Number of Users Exceeded'
- Dear Support Team,
I have been unable to successfully apply for annual leave through the eLeave system. Whenever I... - 03:00 PM Datanory Production Production Ticket(ST) #10261 (Pending Client Verification): Yuen Tung - Request to remove Warehouse goods transfer transaction
- 02:59 PM Datanory Production Production Ticket(ST) #10261 (Support In Progress): Yuen Tung - Request to remove Warehouse goods transfer transaction
- 02:52 PM Datanory Production Production Ticket(ST) #10261 (Ticket Resolved): Yuen Tung - Request to remove Warehouse goods transfer transaction
- Dear Afiq,
Based on our previous conversation, kindly assists to remove both the tick warehouse goods transfer tra...
24/10/2023
- 03:46 PM Finance365 Production Ticket(ST) #10253 (Escalated to 3rd Party): Inquiry on CR in Finance365
- Hi Ms Cheang,
I have talked the Finance365 developer, the software finance365 have stop do changes request. We are ... - 03:45 PM Finance365 Production Ticket(ST) #10253 (Support In Progress): Inquiry on CR in Finance365
- call again with user to further discuss about the Express365 pricing
- 03:37 PM Finance365 Production Ticket(ST) #10253 (Pending Client Verification): Inquiry on CR in Finance365
- pending verification
- 03:31 PM Finance365 Production Ticket(ST) #10253: Inquiry on CR in Finance365
- get advise from Afiq
- 03:31 PM Finance365 Production Ticket(ST) #10253 (Support In Progress): Inquiry on CR in Finance365
- phone calling to understand user issue
- 03:30 PM Finance365 Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365
- **attachment in below**
!5ea8fa17-48f2-4ce0-9091-a3ef814153df.jpg!
23/10/2023
- 06:04 PM Express365 Production Ticket(ST) #10176: issue on custom template
- Hi MCC,
Delivery order and Purchase Order is possible.
We would charge a token of RM500, to enhance it and make it ... - 02:57 PM Express365 Production Ticket(ST) #10176: issue on custom template
- Send an official email to check for costing.
- 02:55 PM Express365 Production Ticket(ST) #10054 (Ticket Resolved): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.
- 02:54 PM Express365 Production Ticket(ST) #10053 (Ticket Resolved): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123
- 02:52 PM Datanory Production Production Ticket(ST) #10217 (Ticket Resolved): OROMEO - Unable to login user 200007 and many other users
- 11:26 AM Express365 Production Ticket(ST) #10243 (Pending Client Verification): unable to print
- 11:25 AM Express365 Production Ticket(ST) #10243 (Support In Progress): unable to print
- 11:25 AM Express365 Production Ticket(ST) #10243 (Ticket Resolved): unable to print
- hi, could help me check, inv cant print.... keep showing no response
Panel House Sdn Bhd - 11:25 AM Datanory Trial Production Ticket(ST) #10223 (Pending Client Verification): Nibou - Request for setup new trial Organization for Nibou
- 11:21 AM Express365 Production Ticket(ST) #10242 (Pending Client Verification): Issue and customization
- 11:21 AM Express365 Production Ticket(ST) #10242 (Support In Progress): Issue and customization
- user inform issue still happen at supplier invoice and add new price level
- 11:19 AM Express365 Production Ticket(ST) #10242 (Pending Client Verification): Issue and customization
- escalation info:
Dear @Leong Kwor Loong,
I hope this message finds you well.
Kindly refer the attached doc... - 11:17 AM Express365 Production Ticket(ST) #10242 (Support In Progress): Issue and customization
- 11:15 AM Express365 Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization
- hi Arif. Ms Susan want to have a call with you.
20/10/2023
- 04:32 PM Datanory Trial Production Ticket(ST) #10222 (Support In Progress): SNEKKU - Some of the Snekku SKU is missing in Mobile
- 09:47 AM Datanory Trial Production Ticket(ST) #10222 (Support In Progress): SNEKKU - Some of the Snekku SKU is missing in Mobile
- Hi Afiq,
Some of the Snekku SKU is missing in Mobile. Already check the Price Code, Product Category, Chain is cor... - 04:28 PM Datanory Trial Production Ticket(ST) #10223 (Support In Progress): Nibou - Request for setup new trial Organization for Nibou
- done setup
1. org
2. sku
3. users
4. customers
5. approval flow
6. warehouse
Pending
warehouse stock in a... - 09:49 AM Datanory Trial Production Ticket(ST) #10223 (Ticket Resolved): Nibou - Request for setup new trial Organization for Nibou
- Dear Afiq,
I have massage all 4 of the master data list that provided by Nibou which includes:
1. Customer Impo...
19/10/2023
- 06:16 PM Finance365 Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo
- user Confirmation
- 06:16 PM Finance365 Production Ticket(ST) #10219 (Pending Client Verification): Invoice - printing with add-on logo
- !842800b0-1ff7-4c58-9234-7575ea5630c4.jpg!
!433e9202-ae6b-483b-a72c-8466c9c6509d.jpg!
- 06:13 PM Finance365 Production Ticket(ST) #10219: Invoice - printing with add-on logo
- allgn call with user, check and advise user
- 06:12 PM Finance365 Production Ticket(ST) #10219 (Support In Progress): Invoice - printing with add-on logo
- check and understand the user issue.
- 06:11 PM Finance365 Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo
- Hi, this is Finance365 support?
We would like to check how can we add JomPay details into our invoice? Thank you
Hi... - 03:17 PM Datanory Production Production Ticket(ST) #10217 (Support In Progress): OROMEO - Unable to login user 200007 and many other users
- 03:17 PM Datanory Production Production Ticket(ST) #10217 (Ticket Resolved): OROMEO - Unable to login user 200007 and many other users
- 09:49 AM Retail Eye Production Ticket(ST) #10200 (Ticket Resolved): FSMS: 2452902 SS RX total mtd visitations and daily visitations issue
- CTC reply:
Hi @'Hang, Johnson',
As spoken, kindly check and revert to us tomorrow.
Regards,
Ravintiaran
MY S... - 09:48 AM Retail Eye Production Ticket(ST) #10200 (Pending Client Verification): FSMS: 2452902 SS RX total mtd visitations and daily visitations issue
- 09:25 AM Datanory Production Production Ticket(ST) #10206 (Pending Client Verification): Request for duplicate customer to new users
18/10/2023
- 06:57 PM Express365 Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan
- user Confirmation
- 06:56 PM Express365 Production Ticket(ST) #10193: Request on Latest Price list by Susan
- pending verification
- 06:54 PM Express365 Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal
- 06:49 PM Express365 Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue
- user Confirmation
- 06:46 PM Express365 Production Ticket(ST) #10181 (Pending Client Verification): Whatapps escalation - double invoice issue
- pending verification
- 03:36 PM Express365 Production Ticket(ST) #10181: Whatapps escalation - double invoice issue
- ask user: May we understand this 2 invoices which one should be deleted in system?
- 06:48 PM Express365 Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance
- user Confirmation
- 06:45 PM Express365 Production Ticket(ST) #10208 (Pending Client Verification): Website experienced slow performance
- pending verification
- 04:03 PM Express365 Production Ticket(ST) #10208 (Escalated to Level 3): Website experienced slow performance
- Hi May you try again on this page? let us know if the issue still there.
- 03:32 PM Express365 Production Ticket(ST) #10208 (Pending Client Verification): Website experienced slow performance
- pending verification
- 03:25 PM Express365 Production Ticket(ST) #10208: Website experienced slow performance
- express365 have experienced slow performance on 320PM 2023/10/18
- 03:24 PM Express365 Production Ticket(ST) #10208 (Support In Progress): Website experienced slow performance
- check and understand the user issue.
- 03:23 PM Express365 Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance
- hello
!219807d3-41a6-41cc-96d3-604e27f950ed.jpg!
can search can save but cannot print - 06:47 PM Express365 Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance
- user Confirmation
- 06:43 PM Express365 Production Ticket(ST) #10207 (Pending Client Verification): Website experienced slow performance
- pending verification
- 04:06 PM Express365 Production Ticket(ST) #10207 (Escalated to Level 3): Website experienced slow performance
- 04:05 PM Express365 Production Ticket(ST) #10207: Website experienced slow performance
- Hi May you try again on this page? let us know if the issue still there.
- 03:39 PM Express365 Production Ticket(ST) #10207 (Pending Client Verification): Website experienced slow performance
- pending verification
- 03:21 PM Express365 Production Ticket(ST) #10207: Website experienced slow performance
- the Express365 experienced slow performance in 3PM 2023/10/18
- 03:19 PM Express365 Production Ticket(ST) #10207 (Support In Progress): Website experienced slow performance
- 03:19 PM Express365 Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance
- HI
We can login and it show loading
We try other website like Google no problem just express365
- 03:51 PM Retail Eye Production Ticket(ST) #10200 (Support In Progress): FSMS: 2452902 SS RX total mtd visitations and daily visitations issue
- 09:37 AM Retail Eye Production Ticket(ST) #10200 (Ticket Resolved): FSMS: 2452902 SS RX total mtd visitations and daily visitations issue
- Dear Crenergy Team,
Subject : FSMS: 2452902 SS RX total mtd visitations and daily visitations iss... - 03:07 PM Datanory Production Production Ticket(ST) #10206 (Support In Progress): Request for duplicate customer to new users
- Hi @Muhammad Arif Bin Ibrahim,
As discussed, please help to patch from back-end to replicate all customers handled... - 03:04 PM Datanory Production Production Ticket(ST) #10206 (Ticket Resolved): Request for duplicate customer to new users
- Dear Afiq,
Based on our previous conversation, kindly assist to duplicate all KL branch customer from the user Cha...
17/10/2023
- 05:58 PM Express365 Production Ticket(ST) #10176: issue on custom template
- item4: customize the product sub items.
Currently, cannot work for this customization in express365. - 05:57 PM Express365 Production Ticket(ST) #10176 (Escalated to 3rd Party): issue on custom template
- Changes required to make:
Delivery order : to have billing address + delivery address
Sales invoices : to have s... - 02:18 PM Express365 Production Ticket(ST) #10193 (Escalated to 3rd Party): Request on Latest Price list by Susan
- 02:16 PM Express365 Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan
- !b1ab84c6-d331-4916-b51f-485d174e306b.jpg!
Pls open up price level n uploade stock image for my demo set. Need to ... - 12:28 PM Retail Eye Production Ticket(ST) #10042 (Ticket Resolved): FSMS: 2441748 JTIHQ RX: Anonymous Name
- CTC reply:
Hi @'Ang, Chee Wan',
Kindly check and advise.
Regards,
Ravintiaran
MY Service Desk
CTC re... - 12:26 PM Retail Eye Production Ticket(ST) #10049 (Ticket Resolved): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED
- user reply:
Hi CTC,
Ticket is good to close, many thanks.
Melvin Ong
CTC reply:
Dear @Ong, Melvin,
No... - 11:38 AM Express365 Production Ticket(ST) #10066 (Ticket Resolved): Perusahan Azan Sdn Bhd - Account re-activation request
- 11:37 AM Express365 Production Ticket(ST) #10044 (Ticket Resolved): TOPWAY COOLING - Wrong calculation in supplier statement
- 11:30 AM Express365 Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen
- 11:30 AM Express365 Production Ticket(ST) #10162: Enquiry from Company - Entregreen
- !6195fc2b-aaef-496d-88d0-2fb3fb765cfe.jpg!
!455720dc-e72c-4b3c-8a26-a3844f1ba60c.jpg!
- 11:28 AM Datanory Trial Production Ticket(ST) #10070 (Ticket Resolved): SNEKKU - Maitenance request for approval level, chain product category and sales team removal
- 11:27 AM Datanory Trial Production Ticket(ST) #10063 (Ticket Resolved): SNEKKU - On behalf back-end setup
- 11:00 AM Express365 Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price
- 10:59 AM Express365 Production Ticket(ST) #10180 (Pending Client Verification): Whatapps escalation - Unable to track customer history price
16/10/2023
- 05:27 PM Datanory Trial Production Ticket(ST) #10177 (Ticket Resolved): Shan You - Request to allow net flow and advise on fortigate licensing
- 05:26 PM Datanory Trial Production Ticket(ST) #10177 (Support In Progress): Shan You - Request to allow net flow and advise on fortigate licensing
- 11:36 AM Express365 Production Ticket(ST) #10181 (Escalated to 3rd Party): Whatapps escalation - double invoice issue
- !freesnippingtool.com_capture_20231016113539.png!
- 11:29 AM Express365 Production Ticket(ST) #10181 (Support In Progress): Whatapps escalation - double invoice issue
- 10:55 AM Express365 Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue
- !0a28f864-c7c8-4498-a217-5ef807fed97a.jpg!
hi. able to solve this double invoice issue? we've been facing this iss... - 11:35 AM Express365 Production Ticket(ST) #10180 (Escalated to 3rd Party): Whatapps escalation - Unable to track customer history price
- !freesnippingtool.com_capture_20231016113426.png!
- 11:33 AM Express365 Production Ticket(ST) #10180 (Support In Progress): Whatapps escalation - Unable to track customer history price
- 10:52 AM Express365 Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price
- Good morning
We are facing some problem again
Unable to track customer history price. - 10:41 AM Express365 Production Ticket(ST) #10150 (Ticket Resolved): Cannot open Delivery Order
13/10/2023
- 06:06 PM Express365 Production Ticket(ST) #10176 (Support In Progress): issue on custom template
- 03:28 PM Express365 Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template
- would like to know the function for custom template for sales invoices/ delivery order/ purchase order is it require ...
- 05:04 PM Datanory Trial Production Ticket(ST) #10177 (Ticket Resolved): Shan You - Request to allow net flow and advise on fortigate licensing
12/10/2023
- 08:50 AM Datanory Trial Production Ticket(ST) #10110 (Ticket Resolved): remove the warehouse - Snekku
- 08:49 AM Datanory Trial Production Ticket(ST) #10110 (Pending Client Verification): remove the warehouse - Snekku
- 08:46 AM Datanory Trial Production Ticket(ST) #10110 (Support In Progress): remove the warehouse - Snekku
11/10/2023
- 05:31 PM Express365 Production Ticket(ST) #10162 (Escalated to 3rd Party): Enquiry from Company - Entregreen
- 05:27 PM Express365 Production Ticket(ST) #10162 (Support In Progress): Enquiry from Company - Entregreen
- 05:26 PM Express365 Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen
- 1.check expired date for VEGAN LIFE TRADING PLT
expired yesterday 10/10/2023
2.
Can u send us ur company details... - 10:13 AM Express365 Production Ticket(ST) #10150 (Pending Client Verification): Cannot open Delivery Order
- 10:10 AM Express365 Production Ticket(ST) #10150 (Support In Progress): Cannot open Delivery Order
- 09:26 AM Express365 Production Ticket(ST) #10150: Cannot open Delivery Order
- !cd451d4f-2e9a-4926-a8fa-8f1356a278f7.jpg!
Unable to transfer from sales Oder to do
Do unable to transfer to invo... - 09:22 AM Express365 Production Ticket(ST) #10150 (Ticket Resolved): Cannot open Delivery Order
- Click the Ok in DO with without next signal and no function after click the button. Hence the Delivery Order is empty...
10/10/2023
- 02:31 PM Express365 Production Ticket(ST) #10135 (Escalated to 3rd Party): Metalpact Engineering Sdn Bhd - 6 months renewal
- 02:30 PM Express365 Production Ticket(ST) #10135 (Support In Progress): Metalpact Engineering Sdn Bhd - 6 months renewal
- 02:30 PM Express365 Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal
09/10/2023
- 02:01 PM MCC - Microsoft 365 Production Ticket(ST) #10122 (Ticket Resolved): Nicholas Tan - Unable to login to Sharepoint and company email
- 12:00 PM MCC - Microsoft 365 Production Ticket(ST) #10122 (Support In Progress): Nicholas Tan - Unable to login to Sharepoint and company email
- 11:58 AM MCC - Microsoft 365 Production Ticket(ST) #10122 (Ticket Resolved): Nicholas Tan - Unable to login to Sharepoint and company email
- 11:39 AM Datanory Trial Production Ticket(ST) #10073 (Escalated to Level 3): SNEKKU - Open multiple edit tab on on-behalf page causing the customer list show unticked.
- 11:38 AM Datanory Trial Production Ticket(ST) #10073 (Support In Progress): SNEKKU - Open multiple edit tab on on-behalf page causing the customer list show unticked.
- 11:23 AM Datanory Trial Production Ticket(ST) #10103 (Ticket Resolved): YAKULT - request information regarding the specific service port requirements for our virtual machine (VM) server located in the DMZ (Demilitarized Zone), which connects our web server and database server on the LAN (Local Area Network).
- 11:22 AM Datanory Trial Production Ticket(ST) #10103 (Support In Progress): YAKULT - request information regarding the specific service port requirements for our virtual machine (VM) server located in the DMZ (Demilitarized Zone), which connects our web server and database server on the LAN (Local Area Network).
06/10/2023
- 02:14 PM Retail Eye Production Ticket(ST) #9740 (Ticket Resolved): INC4696948 Commented: RGRP-msfsax01-360-retail-eye-prd Slowness
- 02:12 PM Retail Eye Production Ticket(ST) #10042 (Pending Client Verification): FSMS: 2441748 JTIHQ RX: Anonymous Name
- 02:11 PM Retail Eye Production Ticket(ST) #10042 (Support In Progress): FSMS: 2441748 JTIHQ RX: Anonymous Name
- 02:11 PM Retail Eye Production Ticket(ST) #10049 (Pending Client Verification): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED
- 11:22 AM Express365 Production Ticket(ST) #10105 (Ticket Resolved): General Ledger Summary - cannot print the excel
- 10:00 AM Datanory Trial Production Ticket(ST) #10075 (Ticket Resolved): SNEKKU - Already set route plan for MSM3 but in mobile doesn't list out the customer in planned and unplanned route
- 09:58 AM Datanory Trial Production Ticket(ST) #10075 (Support In Progress): SNEKKU - Already set route plan for MSM3 but in mobile doesn't list out the customer in planned and unplanned route
- 09:58 AM Datanory Trial Production Ticket(ST) #10076 (Ticket Resolved): Gradino - User unable to upload. User already upload database. Kindly assist on this issue, thanks
- 09:44 AM Datanory Trial Production Ticket(ST) #10110 (Ticket Resolved): remove the warehouse - Snekku
- Hi Afiq,
Kindly refer to the attachment and please assist to remove all the warehouse except the one in highlighte...
05/10/2023
- 04:04 PM Express365 Production Ticket(ST) #10105 (Escalated to 3rd Party): General Ledger Summary - cannot print the excel
- 03:59 PM Express365 Production Ticket(ST) #10105 (Ticket Resolved): General Ledger Summary - cannot print the excel
- !1241d3f4-bca1-4a2e-a0b3-b8028e6f19bd.jpg!
Hi Support, is something wrong with your server?
still loading till no... - 02:57 PM Datanory Trial Production Ticket(ST) #10103 (Ticket Resolved): YAKULT - request information regarding the specific service port requirements for our virtual machine (VM) server located in the DMZ (Demilitarized Zone), which connects our web server and database server on the LAN (Local Area Network).
- Dear Kamal-san,
Good day,
Thank you for the email.
I hope this email finds you well. I am writing to request... - 12:16 PM Finance365 Production Ticket(ST) #10091 (Ticket Resolved): Custom Report net sales not accurate
- 12:14 PM Finance365 Production Ticket(ST) #10091 (Pending Client Verification): Custom Report net sales not accurate
- !b934900a-dfd4-414c-98df-908d9db26c5d.jpg!
04/10/2023
- 03:29 PM Finance365 Production Ticket(ST) #10091 (Escalated to 3rd Party): Custom Report net sales not accurate
- 03:29 PM Finance365 Production Ticket(ST) #10091 (Ticket Resolved): Custom Report net sales not accurate
- We received an escalation from Pro Office Solutions Bhd, regarding their Report accuracy have problem by using the ‘L...
- 10:11 AM Datanory Trial Production Ticket(ST) #10076 (Support In Progress): Gradino - User unable to upload. User already upload database. Kindly assist on this issue, thanks
03/10/2023
- 05:30 PM Datanory Trial Production Ticket(ST) #10076 (Ticket Resolved): Gradino - User unable to upload. User already upload database. Kindly assist on this issue, thanks
- User: RIDHWAN
Password: 12345
Org: Gradino
Env: Trial
- 05:29 PM Datanory Trial Production Ticket(ST) #10075 (Ticket Resolved): SNEKKU - Already set route plan for MSM3 but in mobile doesn't list out the customer in planned and unplanned route
- Org: Snekku
Env: Trial
User: MSM3
Password: SKMSM3
This issue only happen for this user.
!WhatsApp%20Image%2... - 04:28 PM Datanory Trial Production Ticket(ST) #10073 (Ticket Resolved): SNEKKU - Open multiple edit tab on on-behalf page causing the customer list show unticked.
- 04:27 PM Datanory Trial Production Ticket(ST) #10063 (Pending Client Verification): SNEKKU - On behalf back-end setup
- Dear Kamal,
We have patched the data from back-end. You may find attached for the on-behalf setup exported from ba... - 11:22 AM Datanory Trial Production Ticket(ST) #10063 (Support In Progress): SNEKKU - On behalf back-end setup
- Find out that current data are incorrect and request to re-setup according to latest on-behalf master.
- 04:25 PM Datanory Trial Production Ticket(ST) #10070 (Pending Client Verification): SNEKKU - Maitenance request for approval level, chain product category and sales team removal
- 03:50 PM Datanory Trial Production Ticket(ST) #10070 (Support In Progress): SNEKKU - Maitenance request for approval level, chain product category and sales team removal
- 11:21 AM Datanory Trial Production Ticket(ST) #10070 (Ticket Resolved): SNEKKU - Maitenance request for approval level, chain product category and sales team removal
- Hi Afiq,
I required your assistance with items in listed below for Snekku:
1. Remove Sales Team SK MN.
!Sale...
02/10/2023
- 05:56 PM Express365 Production Ticket(ST) #10066 (Escalated to 3rd Party): Perusahan Azan Sdn Bhd - Account re-activation request
- 05:55 PM Express365 Production Ticket(ST) #10066 (Support In Progress): Perusahan Azan Sdn Bhd - Account re-activation request
- 05:54 PM Express365 Production Ticket(ST) #10066 (Ticket Resolved): Perusahan Azan Sdn Bhd - Account re-activation request
- 05:55 PM Datanory Trial Production Ticket(ST) #10063 (Pending Client Verification): SNEKKU - On behalf back-end setup
- 05:53 PM Datanory Trial Production Ticket(ST) #10063 (Support In Progress): SNEKKU - On behalf back-end setup
- 12:08 PM Datanory Trial Production Ticket(ST) #10063 (Ticket Resolved): SNEKKU - On behalf back-end setup
- Hi Afiq,
Please refer to the attachment regarding Snekku On Behalf Setup maintained in Excel. Kindly assist to pat...
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