Activity
From 01/10/2023 to 30/10/2023
30/10/2023
- 03:13 PM MCC Website 1.00 hour (Production Ticket(ST) #10297 (Ticket Resolved): https://www.crenergy.com.my/ - Not accessible)
- check DNS setting
- 11:58 AM Express365 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- call with user to understand the requirement
- 11:33 AM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- request user on feedback
- 11:32 AM Finance365 0.50 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- waiting Leong feedback on customization and pricing
- 11:31 AM Express365 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- waiting user to feedback on price needed to proceed or not
24/10/2023
- 03:46 PM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- Escalate to sales team - Kamal
- 03:45 PM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- call again with user
- 03:37 PM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- pending verification
- 03:31 PM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- get advise from Afiq
- 03:31 PM Finance365 0.50 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- phone calling to understand user issue
23/10/2023
- 02:57 PM Express365 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- re-align with kamal
- 02:55 PM Express365 2.00 hours (Production Ticket(ST) #10054 (Ticket Resolved): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.)
- all support
- 02:54 PM Express365 2.00 hours (Production Ticket(ST) #10053 (Ticket Resolved): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123)
- Call with susan
- 11:26 AM Express365 0.35 hour (Production Ticket(ST) #10243 (Ticket Resolved): unable to print)
- simulation, escalation and verification
- 11:25 AM Datanory Trial 8.00 hours (Production Ticket(ST) #10223 (Ticket Resolved): Nibou - Request for setup new trial Organization for Nibou)
- massage data, setup, ,troubleshooting and testing
- 11:21 AM Express365 0.10 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- simulation and verification
- 11:21 AM Express365 0.20 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- simulation with user (call) and escalation to principle
- 11:19 AM Express365 0.50 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- preparing document
- 11:17 AM Express365 0.75 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- call with Ms Susan
20/10/2023
- 04:28 PM Datanory Trial 3.00 hours (Production Ticket(ST) #10223 (Ticket Resolved): Nibou - Request for setup new trial Organization for Nibou)
- setup master data
- 11:11 AM Datanory Trial 1.00 hour (Production Ticket(ST) #10223 (Ticket Resolved): Nibou - Request for setup new trial Organization for Nibou)
- documentation
- 11:10 AM Datanory Trial 0.70 hour (Production Ticket(ST) #10223 (Ticket Resolved): Nibou - Request for setup new trial Organization for Nibou)
- Call with susan
19/10/2023
- 06:16 PM Finance365 0.10 hour (Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo)
- user Confirmation
- 06:16 PM Finance365 0.20 hour (Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo)
- pending verification
- 06:13 PM Finance365 0.20 hour (Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo)
- allgn call with user, check and advise user
- 06:12 PM Finance365 0.20 hour (Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo)
- check and understand the user issue.
18/10/2023
- 06:57 PM Express365 0.10 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- user Confirmation
- 06:56 PM Express365 0.50 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- pending verification
- 06:54 PM Express365 0.50 hour (Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal)
- Account has been extended.
- 06:49 PM Express365 0.10 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- user Confirmation
- 06:46 PM Express365 0.20 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- pending verification
- 03:36 PM Express365 0.10 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- ask user: May we understand this 2 invoices which one should be deleted in system?
- 06:48 PM Express365 0.10 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- user Confirmation
- 06:45 PM Express365 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 04:03 PM Express365 0.10 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- Escalate to Principal - Leong
- 03:32 PM Express365 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 03:25 PM Express365 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- express365 have experienced slow performance on 320PM 2023/10/18
- 03:24 PM Express365 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- check and understand the user issue.
- 06:47 PM Express365 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- user Confirmation
- 06:43 PM Express365 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 04:05 PM Express365 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- Escalate to Principal - Leong
- 03:39 PM Express365 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 03:21 PM Express365 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- the Express365 experienced slow performance in 3PM 2023/10/18
- 03:19 PM Express365 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- check and understand the user issue.
17/10/2023
- 05:58 PM Express365 0.10 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- check and understand the user issue.
- 05:57 PM Express365 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- check and understand the user requirement
- 02:18 PM Express365 0.20 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- Escalate to sales team - Kamal
- 11:30 AM Express365 0.50 hour (Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen)
- Sales Team Kamal talked with user Entregreen
- 10:59 AM Express365 0.20 hour (Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price)
- reply to user
16/10/2023
- 11:33 AM Express365 0.30 hour (Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price)
- check and understand the user issue.
- 11:29 AM Express365 0.30 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- check and understand the user issue.
13/10/2023
- 06:08 PM Express365 0.15 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- reply client whatsapp
- 06:06 PM Express365 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- check with affiq
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