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From 01/09/2023 to 30/09/2023

29/09/2023

03:57 PM Express365 Production Ticket(ST) #10054 (Escalated to 3rd Party): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.
Muhammed Assyafiq Bin Ahmad Kamal
03:56 PM Express365 Production Ticket(ST) #10054 (Support In Progress): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.
Muhammed Assyafiq Bin Ahmad Kamal
02:42 PM Express365 Production Ticket(ST) #10054 (Ticket Resolved): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.
[1:19 pm, 29/09/2023] Fav365 Susan Kok☺Edata Systems: Kindly open the stock batch in my demo set to do demo for custo... Muhammed Assyafiq Bin Ahmad Kamal
03:56 PM Express365 Production Ticket(ST) #10053 (Escalated to 3rd Party): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123
Muhammed Assyafiq Bin Ahmad Kamal
03:50 PM Express365 Production Ticket(ST) #10053 (Support In Progress): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123
Muhammed Assyafiq Bin Ahmad Kamal
02:36 PM Express365 Production Ticket(ST) #10053 (Ticket Resolved): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123
Muhammed Assyafiq Bin Ahmad Kamal

27/09/2023

06:47 PM Retail Eye Production Ticket(ST) #10049 (Support In Progress): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED
HI CTC,
As discussed with @'Ong, Melvin' there is misunderstanding from the report wording,
what user mean is the t...
Goy Chong Yu
06:42 PM Retail Eye Production Ticket(ST) #10049 (Pending Client Verification): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED
Goy Chong Yu
06:40 PM Retail Eye Production Ticket(ST) #10049 (Support In Progress): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED
Goy Chong Yu
06:39 PM Retail Eye Production Ticket(ST) #10049 (Ticket Resolved): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED
Dear Crenergy Team,
Subject : FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOV...
Goy Chong Yu
03:34 PM Datanory Production Production Ticket(ST) #9960 (Ticket Resolved): OROMEO - Request to update latest master data for user, customers and product
Muhammed Assyafiq Bin Ahmad Kamal
03:30 PM Express365 Production Ticket(ST) #10044 (Pending Client Verification): TOPWAY COOLING - Wrong calculation in supplier statement
Dear Leong,
We received an escalation from TOPWAY Cooling, regarding their account register report is showing wron...
Muhammed Assyafiq Bin Ahmad Kamal
12:20 PM Express365 Production Ticket(ST) #10044 (Escalated to 3rd Party): TOPWAY COOLING - Wrong calculation in supplier statement
Muhammed Assyafiq Bin Ahmad Kamal
11:49 AM Express365 Production Ticket(ST) #10044 (Support In Progress): TOPWAY COOLING - Wrong calculation in supplier statement
Muhammed Assyafiq Bin Ahmad Kamal
11:37 AM Express365 Production Ticket(ST) #10044 (Ticket Resolved): TOPWAY COOLING - Wrong calculation in supplier statement
topwaycooling@gmail.com
Password01
Muhammed Assyafiq Bin Ahmad Kamal
10:45 AM Express365 Production Ticket(ST) #10029 (Ticket Resolved): Edata - Cash Sales to add notes at the bottom of the printed out receipt
Muhammed Assyafiq Bin Ahmad Kamal
10:44 AM Express365 Production Ticket(ST) #10030 (Ticket Resolved): IDM NEXUS SDN BHD - Unable to modifie
Muhammed Assyafiq Bin Ahmad Kamal
10:31 AM Express365 Production Ticket(ST) #10006 (Ticket Resolved): Data Print Center - Inquiry on how to generate monthly P&L report on 1 click
Muhammed Assyafiq Bin Ahmad Kamal
10:28 AM Datanory Trial Production Ticket(ST) #10043 (Ticket Resolved): SNEKKU - Patch customer to user relation
Muhammed Assyafiq Bin Ahmad Kamal
10:27 AM Datanory Trial Production Ticket(ST) #10043 (Support In Progress): SNEKKU - Patch customer to user relation
Muhammed Assyafiq Bin Ahmad Kamal
10:27 AM Datanory Trial Production Ticket(ST) #10043 (Ticket Resolved): SNEKKU - Patch customer to user relation
Muhammed Assyafiq Bin Ahmad Kamal

26/09/2023

06:07 PM Express365 Production Ticket(ST) #10029 (Pending Client Verification): Edata - Cash Sales to add notes at the bottom of the printed out receipt
Muhammed Assyafiq Bin Ahmad Kamal
06:06 PM Express365 Production Ticket(ST) #10029 (Support In Progress): Edata - Cash Sales to add notes at the bottom of the printed out receipt
Muhammed Assyafiq Bin Ahmad Kamal
10:24 AM Express365 Production Ticket(ST) #10029 (Ticket Resolved): Edata - Cash Sales to add notes at the bottom of the printed out receipt
Muhammed Assyafiq Bin Ahmad Kamal
06:06 PM Datanory Production Production Ticket(ST) #10031 (Ticket Resolved): OROMEO - Maintain New Customer Import and Maintain 1 branch multiple salesman from back-end
Muhammed Assyafiq Bin Ahmad Kamal
06:05 PM Datanory Production Production Ticket(ST) #10031 (Support In Progress): OROMEO - Maintain New Customer Import and Maintain 1 branch multiple salesman from back-end
Muhammed Assyafiq Bin Ahmad Kamal
11:11 AM Datanory Production Production Ticket(ST) #10031 (Ticket Resolved): OROMEO - Maintain New Customer Import and Maintain 1 branch multiple salesman from back-end
Muhammed Assyafiq Bin Ahmad Kamal
05:18 PM Retail Eye Production Ticket(ST) #10039 (Ticket Resolved): FSMS: 2441573 SPGS RX:Outlet call day missing
CTC reply:
Hi @'Ang, Chee Wan',
Kindly check and revert to us.
Regards,
Ravintiaran
Chee Wan reply:
...
Goy Chong Yu
05:15 PM Retail Eye Production Ticket(ST) #10039 (Pending Client Verification): FSMS: 2441573 SPGS RX:Outlet call day missing
Goy Chong Yu
05:14 PM Retail Eye Production Ticket(ST) #10039 (Support In Progress): FSMS: 2441573 SPGS RX:Outlet call day missing
Goy Chong Yu
05:01 PM Retail Eye Production Ticket(ST) #10039 (Ticket Resolved): FSMS: 2441573 SPGS RX:Outlet call day missing
Dear Crenergy Team,
Subject : FSMS: 2441573 SPGS RX:Outlet call day missing
Analyst ...
Goy Chong Yu
05:05 PM Retail Eye Production Ticket(ST) #10042 (Ticket Resolved): FSMS: 2441748 JTIHQ RX: Anonymous Name
Dear Crenergy Team,
Subject : FSMS: 2441748 JTIHQ RX: Anonymous Name
Analyst : R...
Goy Chong Yu
11:20 AM Express365 Production Ticket(ST) #10006 (Support In Progress): Data Print Center - Inquiry on how to generate monthly P&L report on 1 click
Muhammed Assyafiq Bin Ahmad Kamal
11:04 AM Express365 Production Ticket(ST) #10030 (Pending Client Verification): IDM NEXUS SDN BHD - Unable to modifie
[10:37 am, 26/09/2023] +60 11-2113 7808: Hai I need a help
[10:37 am, 26/09/2023] +60 11-2113 7808: I want to edit m...
Muhammed Assyafiq Bin Ahmad Kamal
10:49 AM Express365 Production Ticket(ST) #10030 (Support In Progress): IDM NEXUS SDN BHD - Unable to modifie
Muhammed Assyafiq Bin Ahmad Kamal
10:47 AM Express365 Production Ticket(ST) #10030 (Ticket Resolved): IDM NEXUS SDN BHD - Unable to modifie
Muhammed Assyafiq Bin Ahmad Kamal

25/09/2023

12:16 PM Retail Eye Production Ticket(ST) #10003 (Ticket Resolved): FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter
user reply:
Hi CTC,
The issue has been resolved, you may proceed to close the INC.
CTC reply:
Dear @Ang, Ch...
Goy Chong Yu

21/09/2023

05:12 PM Retail Eye Production Ticket(ST) #10003 (Support In Progress): FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter
Joe change the store procedure to fix the filter issue Goy Chong Yu
10:50 AM Retail Eye Production Ticket(ST) #10003 (Pending Client Feedback): FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter
Dear @MY-JTISRQ,
Kindly check with user on how they know the dashboard filtering is hardcode?
As checked from our...
Goy Chong Yu
10:48 AM Retail Eye Production Ticket(ST) #10003 (Support In Progress): FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter
Dear @MY-JTISRQ,
Noted on the escalation. We will check on it and revert back in soonest possible.
Goy Chong Yu
10:48 AM Retail Eye Production Ticket(ST) #10003 (Ticket Resolved): FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter
Dear Crenergy Team,
Subject : FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter
Analyst ...
Goy Chong Yu
11:28 AM Express365 Production Ticket(ST) #10006 (Ticket Resolved): Data Print Center - Inquiry on how to generate monthly P&L report on 1 click
Muhammed Assyafiq Bin Ahmad Kamal

18/09/2023

10:11 AM Express365 Production Ticket(ST) #9950 (Ticket Resolved): AZZ SIRNA TRADING - Train new accountant to use E365
Muhammed Assyafiq Bin Ahmad Kamal
10:10 AM Express365 Production Ticket(ST) #9953 (Ticket Resolved): Surie Ainie - Payslip
Muhammed Assyafiq Bin Ahmad Kamal

15/09/2023

12:15 PM Datanory Production Production Ticket(ST) #9960 (Pending Client Feedback): OROMEO - Request to update latest master data for user, customers and product
Dear Louise,
We currently at 70% on the progress for this latest master data setup request. Kindly revert on below...
Muhammed Assyafiq Bin Ahmad Kamal
09:53 AM Datanory Production Production Ticket(ST) #9960 (Support In Progress): OROMEO - Request to update latest master data for user, customers and product
Muhammed Assyafiq Bin Ahmad Kamal

13/09/2023

05:04 PM Datanory Production Production Ticket(ST) #9960 (Ticket Resolved): OROMEO - Request to update latest master data for user, customers and product
Muhammed Assyafiq Bin Ahmad Kamal

12/09/2023

04:31 PM Express365 Production Ticket(ST) #9794 (Ticket Resolved): Instalment Payment Customisation - Full Testing and Walkthrough
Hi Leong,
As simulation with customer, we noticed the system is require to key in tax code and batch code while cr...
Muhammed Assyafiq Bin Ahmad Kamal
04:26 PM Express365 Production Ticket(ST) #9953 (Pending Client Verification): Surie Ainie - Payslip
Muhammed Assyafiq Bin Ahmad Kamal
04:26 PM Express365 Production Ticket(ST) #9953 (Support In Progress): Surie Ainie - Payslip
Muhammed Assyafiq Bin Ahmad Kamal
04:25 PM Express365 Production Ticket(ST) #9953 (Ticket Resolved): Surie Ainie - Payslip

Hai,
may i know this system have a payslip?
Sent from my iPhone
Muhammed Assyafiq Bin Ahmad Kamal
03:47 PM Express365 Production Ticket(ST) #9950 (Pending Client Verification): AZZ SIRNA TRADING - Train new accountant to use E365
Muhammed Assyafiq Bin Ahmad Kamal
03:46 PM Express365 Production Ticket(ST) #9950 (Support In Progress): AZZ SIRNA TRADING - Train new accountant to use E365
Muhammed Assyafiq Bin Ahmad Kamal
03:45 PM Express365 Production Ticket(ST) #9950 (Ticket Resolved): AZZ SIRNA TRADING - Train new accountant to use E365
[3:29 pm, 12/09/2023] En Amir Indera Niaga: Hi sir, tqvm for replied my email
[3:32 pm, 12/09/2023] En Amir Indera N...
Muhammed Assyafiq Bin Ahmad Kamal
03:09 PM Datanory Trial Production Ticket(ST) #9888 (Ticket Resolved): Happy world pet shop SDN BHD - Request to compile and send invoices from 2017 to 2022
Muhammed Assyafiq Bin Ahmad Kamal
11:51 AM Express365 Production Ticket(ST) #9876 (Ticket Resolved): return did not show amount
Muhammed Assyafiq Bin Ahmad Kamal
11:51 AM Datanory Trial Production Ticket(ST) #9884 (Ticket Resolved): Snekku - Revert back SKU to previous setup
Muhammed Assyafiq Bin Ahmad Kamal

08/09/2023

12:23 PM Express365 Production Ticket(ST) #9865 (Ticket Resolved): Unity Fresh Supply Sdn Bhd - Wrong Calculation on Total Payment IV 2202/3880
Muhammed Assyafiq Bin Ahmad Kamal
12:22 PM Express365 Production Ticket(ST) #9867 (Ticket Resolved): AN WHOLESALE - Hi, kindly need your help to check the system for AN Wholesale Solution. We have tried to key in the opening balance as 01/01/2023. Please check and confirm whether we done and put at the right account?
Muhammed Assyafiq Bin Ahmad Kamal
12:18 PM Express365 Production Ticket(ST) #9878 (Ticket Resolved): Template issue
Muhammed Assyafiq Bin Ahmad Kamal
12:16 PM Datanory Trial Production Ticket(ST) #9886 (Ticket Resolved): Yuen Tung - Van Sales Transaction Did not Flow into actual table
Muhammed Assyafiq Bin Ahmad Kamal
12:15 PM Datanory Trial Production Ticket(ST) #9887 (Ticket Resolved): Yuen Tung - Export out customer master for Yuen Tung to filled in
Muhammed Assyafiq Bin Ahmad Kamal
12:14 PM Express365 Production Ticket(ST) #9908 (Ticket Resolved): AN WHOLESALE - create new login
Muhammed Assyafiq Bin Ahmad Kamal
12:12 PM Express365 Production Ticket(ST) #9910 (Ticket Resolved): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
12:12 PM Express365 Production Ticket(ST) #9909 (Ticket Resolved): Hawwa Premium Wholesale - Create new login
Muhammed Assyafiq Bin Ahmad Kamal
12:12 PM Datanory Trial Production Ticket(ST) #9856 (Ticket Resolved): Gradino - Update product master data
Muhammed Assyafiq Bin Ahmad Kamal
12:08 PM Express365 Production Ticket(ST) #9912 (Ticket Resolved): Huang Furniture Sdn Bhd - Request to deploy change request on the installment plan
Hi MCC,
Installment feature has been activated for Huang Furniture.
Regards,
Leong
Muhammed Assyafiq Bin Ahmad Kamal
12:07 PM Datanory Trial Production Ticket(ST) #9884 (Pending Client Verification): Snekku - Revert back SKU to previous setup
Muhammed Assyafiq Bin Ahmad Kamal
11:34 AM Datanory Trial Production Ticket(ST) #9884 (Support In Progress): Snekku - Revert back SKU to previous setup
Muhammed Assyafiq Bin Ahmad Kamal
09:09 AM Retail Eye Production Ticket(ST) #9916 (Support In Progress): RX performance
Arif and Joe completed Item 1, 2a, 4, 8 and deployed to production on 6th Sept, in progress of remain items Muhammad Arif
09:09 AM Retail Eye Production Ticket(ST) #9916 (Ticket Resolved): RX performance
Muhammad Arif
09:08 AM Datanory Trial Production Ticket(ST) #9915 (Ticket Resolved): photo not appear at propose rotation stock report
Muhammad Arif
09:06 AM Datanory Trial Production Ticket(ST) #9915 (Support In Progress): photo not appear at propose rotation stock report
Muhammad Arif
09:05 AM Datanory Trial Production Ticket(ST) #9915 (Ticket Resolved): photo not appear at propose rotation stock report
Hi Arif, kindly help to check why photo not appear in this report - Mei Ling Muhammad Arif
08:51 AM Finance365 Production Ticket(ST) #9807 (Ticket Resolved): Ask about sales invoice
closed due to no feedback from customer Muhammad Arif
08:50 AM Finance365 Production Ticket(ST) #9807 (Support In Progress): Ask about sales invoice
Muhammad Arif
08:50 AM Express365 Production Ticket(ST) #9911 (Ticket Resolved): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Muhammad Arif

07/09/2023

06:19 PM Express365 Production Ticket(ST) #9912 (Escalated to 3rd Party): Huang Furniture Sdn Bhd - Request to deploy change request on the installment plan
Hi Leong,
Customer has review overall and advice that we can proceed to deploy the changes to Huang Furniture.
...
Muhammed Assyafiq Bin Ahmad Kamal
06:12 PM Express365 Production Ticket(ST) #9912 (Ticket Resolved): Huang Furniture Sdn Bhd - Request to deploy change request on the installment plan
Muhammed Assyafiq Bin Ahmad Kamal
06:18 PM Express365 Production Ticket(ST) #9911 (Pending Client Verification): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Issue escalated to Principle and they have fix accordingly. Muhammed Assyafiq Bin Ahmad Kamal
06:18 PM Express365 Production Ticket(ST) #9911 (Support In Progress): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:11 PM Express365 Production Ticket(ST) #9911 (Ticket Resolved): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:17 PM Express365 Production Ticket(ST) #9910 (Pending Client Verification): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Issue escalated to Principle and they have fix accordingly. Muhammed Assyafiq Bin Ahmad Kamal
06:16 PM Express365 Production Ticket(ST) #9910 (Support In Progress): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:10 PM Express365 Production Ticket(ST) #9910 (Ticket Resolved): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:16 PM Express365 Production Ticket(ST) #9909 (Pending Client Verification): Hawwa Premium Wholesale - Create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:16 PM Express365 Production Ticket(ST) #9909 (Support In Progress): Hawwa Premium Wholesale - Create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:07 PM Express365 Production Ticket(ST) #9909 (Ticket Resolved): Hawwa Premium Wholesale - Create new login
Hawwa Premium Wholesale
1. hawwapremiumwholesale@gmail.com
pwd : Password01
2. hpw.acct@gmail.com
pwd : Pass...
Muhammed Assyafiq Bin Ahmad Kamal
06:15 PM Express365 Production Ticket(ST) #9908 (Pending Client Verification): AN WHOLESALE - create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:14 PM Express365 Production Ticket(ST) #9908 (Support In Progress): AN WHOLESALE - create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:06 PM Express365 Production Ticket(ST) #9908 (Ticket Resolved): AN WHOLESALE - create new login
can u help to add the second email as one of the user?
AN Wholesale
1. dzarapetshop@gmail.com (can login alread...
Muhammed Assyafiq Bin Ahmad Kamal
06:09 PM Express365 Production Ticket(ST) #9876 (Pending Client Verification): return did not show amount
Hi Leong,
As above, we received an escalation from user for sales return amount nor showing upon creation. You may...
Muhammed Assyafiq Bin Ahmad Kamal
06:05 PM Datanory Trial Production Ticket(ST) #9885 (Ticket Resolved): Yuen Tung - SQL Accounting Integration Customer Master Tuning
Muhammed Assyafiq Bin Ahmad Kamal

06/09/2023

06:07 PM Datanory Trial Production Ticket(ST) #9885 (Support In Progress): Yuen Tung - SQL Accounting Integration Customer Master Tuning
Muhammed Assyafiq Bin Ahmad Kamal
04:24 PM Express365 Production Ticket(ST) #9878 (Pending Client Verification): Template issue
[3:34 pm, 06/09/2023] mccsupport: Hi Sir, we have cross check your custom template
[3:34 pm, 06/09/2023] mccsupport:...
Muhammed Assyafiq Bin Ahmad Kamal
04:23 PM Express365 Production Ticket(ST) #9878 (Support In Progress): Template issue
Muhammed Assyafiq Bin Ahmad Kamal
03:14 PM Express365 Production Ticket(ST) #9876 (Escalated to 3rd Party): return did not show amount
Hi Leong,
As above, we received an escalation from user for sales return amount nor showing upon creation. You may...
Muhammed Assyafiq Bin Ahmad Kamal
03:14 PM Express365 Production Ticket(ST) #9876 (Support In Progress): return did not show amount
Muhammed Assyafiq Bin Ahmad Kamal

05/09/2023

05:28 PM Datanory Trial Production Ticket(ST) #9888 (Escalated to 3rd Party): Happy world pet shop SDN BHD - Request to compile and send invoices from 2017 to 2022
Dear Kamal,
As above, we had a request from users to compile their previous invoices from 2017 to 2022. Can you he...
Muhammed Assyafiq Bin Ahmad Kamal
05:27 PM Datanory Trial Production Ticket(ST) #9888 (Support In Progress): Happy world pet shop SDN BHD - Request to compile and send invoices from 2017 to 2022
Muhammed Assyafiq Bin Ahmad Kamal
05:25 PM Datanory Trial Production Ticket(ST) #9888 (Ticket Resolved): Happy world pet shop SDN BHD - Request to compile and send invoices from 2017 to 2022
请问我能得到其他的invoice 从2017年开始到2023的,像这样的,目前我找到email里只有这年而已。麻烦你 Muhammed Assyafiq Bin Ahmad Kamal
05:24 PM Datanory Trial Production Ticket(ST) #9886 (Pending Client Verification): Yuen Tung - Van Sales Transaction Did not Flow into actual table
select * from member where org_id ='A000007'
--SFA Part
select * from txn_mobile_header where salesman_id ='06a...
Muhammed Assyafiq Bin Ahmad Kamal
04:13 PM Datanory Trial Production Ticket(ST) #9886 (Support In Progress): Yuen Tung - Van Sales Transaction Did not Flow into actual table
Muhammed Assyafiq Bin Ahmad Kamal
03:13 PM Datanory Trial Production Ticket(ST) #9886 (Ticket Resolved): Yuen Tung - Van Sales Transaction Did not Flow into actual table
1. Sales Order
2. Invoices
3. Collection
4. Credit Notes
Muhammed Assyafiq Bin Ahmad Kamal
04:13 PM Datanory Trial Production Ticket(ST) #9887 (Pending Client Verification): Yuen Tung - Export out customer master for Yuen Tung to filled in
Muhammed Assyafiq Bin Ahmad Kamal
04:12 PM Datanory Trial Production Ticket(ST) #9887 (Support In Progress): Yuen Tung - Export out customer master for Yuen Tung to filled in
Muhammed Assyafiq Bin Ahmad Kamal
03:23 PM Datanory Trial Production Ticket(ST) #9887 (Ticket Resolved): Yuen Tung - Export out customer master for Yuen Tung to filled in
Muhammed Assyafiq Bin Ahmad Kamal
03:12 PM Datanory Trial Production Ticket(ST) #9885 (Ticket Resolved): Yuen Tung - SQL Accounting Integration Customer Master Tuning
Check on items that require to map correctly into datanory :
1. Salesman
2. Branch
3. Chain
4. Price Code
5. E...
Muhammed Assyafiq Bin Ahmad Kamal
02:52 PM Datanory Trial Production Ticket(ST) #9884 (Ticket Resolved): Snekku - Revert back SKU to previous setup
Hi Afiq,
Please assist to repatch Snekku Master SKU as they request to have 2 UOM. This is due to their difficulty...
Muhammed Assyafiq Bin Ahmad Kamal
02:49 PM Express365 Production Ticket(ST) #9794 (Pending Client Feedback): Instalment Payment Customisation - Full Testing and Walkthrough
[2:48 pm, 05/09/2023] mccsupport: Hi Susan, our developer has feedback that they already made the changes on the paym... Muhammed Assyafiq Bin Ahmad Kamal
02:45 PM Express365 Production Ticket(ST) #9865 (Pending Client Verification): Unity Fresh Supply Sdn Bhd - Wrong Calculation on Total Payment IV 2202/3880
Hi Leong,
Customer feedback there is still and issue with wrong calculation below. It seems like the receive payme...
Muhammed Assyafiq Bin Ahmad Kamal
12:00 PM Finance365 Production Ticket(ST) #9874 (Ticket Resolved): Request to give access to backup relevent data due to no longer using finance 365
Dear Chris,
We had a request from customer to open their access for the purposes of backup. Below is the informati...
Muhammed Assyafiq Bin Ahmad Kamal

04/09/2023

07:36 PM Express365 Production Ticket(ST) #9878 (Ticket Resolved): Template issue
!template_salah.jpeg!
We like to add 2 years warranty and maybank account info under note area
invoice and cash s...
Muhammad Arif
07:33 PM Express365 Production Ticket(ST) #9876 (Ticket Resolved): return did not show amount
hi. user mentioned return amount not appear
83cash@gmail.com
Chong8066
!83cash.jpeg!
Muhammad Arif
02:49 PM Express365 Production Ticket(ST) #9794 (Escalated to 3rd Party): Instalment Payment Customisation - Full Testing and Walkthrough
1. Create Payment Terms
2. Create Sales Invoices
- after adjust the payment amount , the rest of the amount are...
Muhammed Assyafiq Bin Ahmad Kamal
02:32 PM Express365 Production Ticket(ST) #9794: Instalment Payment Customisation - Full Testing and Walkthrough
Extensions of dateline due to few changes required by customer. Muhammed Assyafiq Bin Ahmad Kamal
02:48 PM Finance365 Production Ticket(ST) #9775 (Ticket Resolved): Polytef Sdn Bhd - Whatsapp Escalation - E signature and company bank details on printing
Muhammed Assyafiq Bin Ahmad Kamal
02:47 PM Express365 Production Ticket(ST) #9865 (Escalated to 3rd Party): Unity Fresh Supply Sdn Bhd - Wrong Calculation on Total Payment IV 2202/3880
Muhammed Assyafiq Bin Ahmad Kamal
09:46 AM Express365 Production Ticket(ST) #9865 (Ticket Resolved): Unity Fresh Supply Sdn Bhd - Wrong Calculation on Total Payment IV 2202/3880
Muhammed Assyafiq Bin Ahmad Kamal
02:46 PM Express365 Production Ticket(ST) #9867 (Pending Client Verification): AN WHOLESALE - Hi, kindly need your help to check the system for AN Wholesale Solution. We have tried to key in the opening balance as 01/01/2023. Please check and confirm whether we done and put at the right account?
Muhammed Assyafiq Bin Ahmad Kamal
02:42 PM Express365 Production Ticket(ST) #9867 (Support In Progress): AN WHOLESALE - Hi, kindly need your help to check the system for AN Wholesale Solution. We have tried to key in the opening balance as 01/01/2023. Please check and confirm whether we done and put at the right account?
Muhammed Assyafiq Bin Ahmad Kamal
10:19 AM Express365 Production Ticket(ST) #9867 (Ticket Resolved): AN WHOLESALE - Hi, kindly need your help to check the system for AN Wholesale Solution. We have tried to key in the opening balance as 01/01/2023. Please check and confirm whether we done and put at the right account?
!67f4280a-abbf-428a-a0dd-b72169a265e4.jpg!
[9:52 am, 04/09/2023] mccsupport: Hi Ain, we have go through your opening...
Muhammed Assyafiq Bin Ahmad Kamal
02:45 PM Finance365 Production Ticket(ST) #9874 (Escalated to 3rd Party): Request to give access to backup relevent data due to no longer using finance 365
Muhammed Assyafiq Bin Ahmad Kamal
02:31 PM Finance365 Production Ticket(ST) #9874 (Ticket Resolved): Request to give access to backup relevent data due to no longer using finance 365
你好,我是从finance365 support得到这个电话号码的,我是之前有使用这个software 的客户,我想问下因为我的accountant 有需要backup sales invoice , 能不能通融开几天让做账的back... Muhammed Assyafiq Bin Ahmad Kamal
02:41 PM Express365 Production Ticket(ST) #9866 (Ticket Resolved): Muhibbin Associates Sdn Bhd - Re-activation until 31/10/23
Muhammed Assyafiq Bin Ahmad Kamal
02:41 PM Express365 Production Ticket(ST) #9866 (Support In Progress): Muhibbin Associates Sdn Bhd - Re-activation until 31/10/23
Muhammed Assyafiq Bin Ahmad Kamal
10:15 AM Express365 Production Ticket(ST) #9866 (Ticket Resolved): Muhibbin Associates Sdn Bhd - Re-activation until 31/10/23
Muhammed Assyafiq Bin Ahmad Kamal
02:40 PM Datanory Trial Production Ticket(ST) #9853 (Ticket Resolved): OROMEO - Setup new organization in production
Muhammed Assyafiq Bin Ahmad Kamal
 

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